To connect with Air Canada at Tulum Airport, you will visit Terminal 7, where all the flights of Air Canada arrive and depart. This terminal provides first-class facilities and services to passengers, ensuring a smooth and comfortable journey. Air Canada passengers have easy access to boarding gates, security checkpoints, and check-in booths within the terminal. The Air Canada TUY Terminal has excellent access to ground transportation, such as the AirTrain, ride-sharing, and taxis.

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Air Canada Terminal at TUY Airport
Air Canada flights arrive at Tulum Airport (TUY), Terminal 7, one of the most active and highest-traffic airports.
What is the Air Canada TUY Terminal Address?
Tulum, Quintana Roo, Mexico
Tulum Airport (TUY) Map
Check All: Air Canada Terminal
How to Contact Air Canada Terminal in TUY?
Here is table at below for reaching out to Air Canada at Tulum Airport, complete with their designated terminal.
| Air Canada TUY Terminal | Terminal 7 |
| Airport Type | International |
| Tulum Airport Phone Number | +1-877-777-6741 / 52 1 984 871 2007 |
| Tulum Airport Address | Tulum, Quintana Roo, Mexico |
| Airport Name | Tulum Airport |
| Air Canada Contact Number | 888-247-2262 |
| Tulum Airport Code | TUY |
| Air Canada Ticket Counter Hours | 24/7 |
| Air Canada Official Website | https://www.aircanada.com/home/in/en/aco/flights |
| Official YouTube | https://www.youtube.com/user/aircanada |
| Official Twitter | https://twitter.com/aircanada |
| Official Facebook | https://www.facebook.com/aircanada |
| Official Instagram | https://www.instagram.com/aircanada/ |
Terminal and Gates at TUY Airport for Air Canada
Currently, all Air Canada arrivals and departures take place at Terminal 7 at TUY International Airport in Tulum, Quintana Roo, using gates 1–12, where passengers check in, pass through TSA, and enjoy a short 1–3 minute walk to gates post‑security. Contact customer care or visit the Air Canada website for the most current and correct gate information for your flight. The facilities at Terminal 7 include duty-free restaurants, retail, lounges, family and pet relief areas, and self-service kiosks.
A Look at Terminal 7 Amenities
In order to improve the trip experience, Terminal 7 at TUY Airport provides a well-balanced assortment of amenities to passengers. There are free Wi-Fi, lots of power outlets and charging stations, currency exchange kiosks, ATMs, and luggage carts all across the terminal. It also provide Specialized family restrooms include pet relieving sections, play areas, nursing suites,
Dining Options
TUY’s Terminal 7 offers a wide variety of delicious restaurants.
- Brindle Room and True Burger: Serve high-end gourmet burgers.
- Bento Sushi: Offers quick and fresh sushi meals.
- Apartment 7B Deli: Specializes in grab-and-go sandwiches and snacks.
- Brooklyn Rebel: Ideal for pizza lovers with a variety of options.
- Le Grand Comptoir: A chic wine bar offering small plates and an upscale setting.
- Dunkin’ (near Gate 10): Provides classic fast-food options including donuts and coffee.
- Irving Farm Coffee Roasters: Great for specialty coffee, bagels, and quick bites.
Shopping Options
Terminal 7 offers a modest but well-curated selection of retail outlets- Located in the main atrium, duty free Americas is a noteworthy attraction that offers a wide range of duty-free items, including jewelry, cosmetics, spirits, fragrances, travel accessories, and souvenirs for tourists from other countries. In addition, Hudson News stores with books, periodicals, snacks, presents, and necessities for convenience can be found at gates 5/6 and 7/8. Travelers can purchase skincare products or cosmetics at Kiehl’s and electronic accessories at electronic on the Go, both of which are located in the post-security retail hall.
Services and Facilities
A range of amenities and services are available at Terminal 7 to ensure your travel is as comfortable as possible. Among the general services are the following:
| Medical Assistance | Information Desk |
| Dining and Shopping | TUY Airport Special Assistance |
| TUY Airport Ground Transport Access | Check-In & Security |
| TUY Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| TUY Airport Lost & Found Services | Baggage Services |
| TUY Luggage Storage | TUY Children’s Facilities |
Some Advice for a Stress-Free Flight with Air Canada at TUY
Flight Status & Schedule Updates at TUY Terminal

There are several handy options for Air Canada travelers to check the status of their flights at TUY Terminal 7. Real-time flight information is available to travelers via the Air Canada website, mobile app, and the airport display screens spread across TUY Airport.
Baggage Policies & Lost/Delayed Luggage Claims at TUY Airport

Air Canada allows varying baggage limits for passengers in Economy and Business classes at TUY Terminal, in accordance with standard baggage rules. Overweight costs are incurred if the amount of luggage exceeds the permitted limitations. If any luggage is delayed or misplaced, travelers should notify the Air Canada baggage station at Terminal 7 right once.
Ticket Cancellations and Refunds at TUY Airport
Travelers can visit the Air Canada service desk located in Terminal 7 of TUY International Airport to cancel their ticket and receive a refund. These refund are based on the client’s ticket condition and fare type. Employees at TUY Airport assist travelers with rebooking options, handle refund requests, and explain cancellation policies.
Transfer Between Terminals at TUY
If you need to change terminals for whatever reason or are arriving at TUY for a connecting flight, the airport provides effective transfer services. The AirTrain service connects every terminal at TUY Airport, offering a complete transit system between all terminals.
Additionally, Air Canada provides a free shuttle service for travelers who need to change terminals or partner airline gates. You simply need to present your boarding card or itinerary verifying an Air Canada flight in order to use this service.
Hotels near Tulum Airport (TUY)

Numerous hotels and motels are conveniently situated close to Tulum Airport, and travelers can make reservations there. Business travel, early flights, and layovers are all ideal for these lodgings.
Conclusion
The trip is enjoyable because of the service Air Canada offers at this terminal. Passengers receive first-rate service throughout their whole journey. Tulum Airport offers amiable personnel and essential services for travelers looking for extraordinary travel, resulting in a delightful and unforgettable experience.
FAQs about Air Canada at Tulum Airport – TUY
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Air Canada Other Locations
