Air China operates from Terminal 1 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid, offering passengers a seamless travel experience between the Spain and major destinations across China. Travelers flying with Air China MAD Terminal can enjoy comfortable lounges, diverse dining options, duty-free shopping, and convenient access to transportation services, including taxis, shuttles, and AirTrain connections to other terminals and the city. With well-coordinated ground handling and bilingual staff, Air China ensures that every journey through MAD Terminal 1 is convenient and stress-free. Frequent flyers and first-time travelers alike can count on Air China at MAD for reliable service, world-class hospitality, and easy access to one of Madrid’s busiest international gateways.

The terminal provides modern amenities, efficient check-in counters, and streamlined security procedures to ensure a smooth departure process. Known for its commitment to exceptional service, Air China’s operations at MAD Terminal emphasize comfort, punctuality, and customer satisfaction.
Table of Contents
Air China Terminal at MAD Airport
Air China operates from Terminal 1 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid, providing travelers with a convenient and comfortable gateway between the Spain and China. The terminal features modern facilities, efficient check-in counters, and friendly multilingual staff to assist passengers throughout their journey.
What is the Air China MAD Terminal Address?
Av. de la Hispanidad, s/n, 28042 Madrid, Spain
Adolfo Suárez Madrid–Barajas Airport (MAD) Map
Check All: Air China Terminal
How to Contact Air China Terminal in MAD Airport?
We provide a contact information below for reaching out to Air China at Adolfo Suárez Madrid–Barajas Airport, complete with their designated terminal.
| Air China MAD Terminal | Terminal 1 |
| Airport Type | International |
| Adolfo Suárez Madrid–Barajas Airport Phone Number | +1-877-777-6741 / 34 913 21 10 00 |
| Adolfo Suárez Madrid–Barajas Airport Address | Av. de la Hispanidad, s/n, 28042 Madrid, Spain |
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| Air China Contact Number | 800-882-8122 |
| Adolfo Suárez Madrid–Barajas Airport Code | MAD |
| Air China Ticket Counter Hours | 24/7 |
| Air China Official Website | https://www.airchina.us/US/GB/Home |
| Official YouTube | https://www.youtube.com/@airchina9999 |
| Official Twitter | https://x.com/airchina |
| Official Facebook | https://www.facebook.com/airchina |
| Official Instagram | https://www.instagram.com/airchinalimited/ |
Departure Details of Terminal and Gates for Air China Travelers at MAD Airport
Passengers flying with Air China MAD Terminal will depart from Terminal 1 at Adolfo Suárez Madrid–Barajas Airport (MAD). The terminal offers a smooth and efficient check-in process with dedicated Air China counters located in the main departure hall. Travelers are encouraged to arrive at least three hours before international departures to allow sufficient time for check-in, security screening, and boarding. Air China flights typically depart from gates located in the central area of Terminal 1, which are clearly marked for easy navigation.
Arrivals Details of Terminal and Gates for Air China Travelers at MAD Airport
All Air China flights arriving at MAD Airport land at Terminal 1, where passengers can expect a streamlined arrival process and modern facilities. Upon landing, travelers will be guided to the customs and immigration area located within Terminal 1 for quick and efficient processing. The MAD Terminal is well-equipped with baggage claim carousels, currency exchange counters, car rental services, and easy access to ground transportation, including taxis, rideshares, and the AirTrain.
Air China Special Assistance at MAD Terminal

The Air China Adolfo Suárez Madrid–Barajas Airport (MAD) Terminal is fully equipped to provide comprehensive special assistance services to ensure a smooth and comfortable journey for all passengers. Air China is committed to offering personalized support for travelers with reduced mobility, elderly passengers, expectant mothers, and those requiring medical or special needs assistance. Dedicated staff members at Terminal 1 are available to assist with wheelchair services, priority check-in, and boarding arrangements.
Ticket Cancellation and Refunds at MAD Terminal
Passengers who need to modify, cancel, or request a refund for their flight tickets can easily do so at the Air China MAD Terminal. The airline’s customer service counters located in Terminal 1 are staffed with experienced representatives ready to assist with all types of ticket inquiries, including cancellations, rebookings, and refund processing. Travelers are advised to carry their valid identification, booking reference, and payment details to ensure a smooth transaction. Air China’s refund policies vary depending on the fare type and ticket conditions.
Facilities and Services Offered by Air China at MAD International Airport
The Air China MAD Terminal, located at Terminal 1 of Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid, offers a wide range of modern facilities and premium services designed to provide passengers with a smooth, comfortable, and enjoyable travel experience.
| Check-In & Security at MAD | Wi-Fi Access at MAD |
| Dining and Shopping | MAD Airport Special Assistance |
| MAD Airport Ground Transport Access | Medical Assistance |
| Baggage Services | Transport Links at MAD |
| Currency Exchange at MAD | Check-in Services |
| Information Desk | Flight Information Displays at MAD |
| MAD Airport Lost & Found Services | MAD Airport Lounges |
Advice for Travelers on an Easy Flight Trip with Air China at the MAD Terminal
Travelers flying with Air China MAD Terminal at Adolfo Suárez Madrid–Barajas Airport (MAD) can enjoy a smooth and stress-free journey by following a few helpful tips.
Flight Status & Schedule Updates at MAD Terminal

Passengers traveling through the Air China MAD Terminal can easily stay informed about their flight status and schedule updates while at Adolfo Suárez Madrid–Barajas Airport (MAD). Air China operates from Terminal 1, where real-time flight information is displayed on digital monitors throughout the terminal. Travelers can also check live flight updates through the Air China mobile app, official website, or airport information counters to confirm departure times, gate changes, or delays.
Air China Baggage Policies & Lost/Delayed Luggage Claims at MAD Airport
The Air China MAD Terminal offers a reliable and efficient system for handling baggage policies and lost or delayed luggage claims. Passengers departing from Terminal 1 should follow Air China’s standard baggage allowance, which typically includes one carry-on bag and checked luggage based on fare type and destination. Oversized or excess baggage can be processed at the check-in counters before departure. In the event of lost or delayed baggage, travelers can visit the Air China Baggage Service Office located in the arrivals area of Terminal 1 or contact the airline’s customer service desk for assistance.
Air China Check-in Process at MAD Terminal

The check-in process at the Air China MAD Terminal 1 is designed for efficiency and convenience. Passengers can choose between traditional staffed counters or self-service kiosks to complete check-in, print boarding passes, and drop off checked luggage. To ensure a smooth departure, travelers are advised to arrive at least three hours before international flights. Online check-in through the Air China website or mobile app is also available 24 hours before departure, allowing passengers to select seats and confirm travel details in advance.
Hotels near MAD Terminal

For passengers seeking comfort and convenience before or after their flight, several excellent hotels near the Air China MAD Terminal offer easy access to Terminal 1 and the rest of the airport. Popular nearby options include the TWA Hotel at MAD Airport, located directly within the terminal complex, providing stylish accommodations and 24-hour access to the AirTrain. Other nearby hotels such as the Hilton Madrid MAD Airport, Courtyard by Marriott MAD Airport, and Hampton Inn NY-MAD offer free airport shuttles, comfortable rooms, and amenities.
Conclusion
The Air China Adolfo Suárez Madrid–Barajas Airport Terminal 1 in Madrid stands as a vital international hub connecting the Spain with major destinations across China and beyond. Operating from Terminal 1, Air China offers passengers a world-class travel experience supported by modern facilities, efficient check-in and security procedures, and exceptional customer service. From comfortable lounges and diverse dining options to convenient ground transportation and nearby hotels, every detail at the Air China MAD Terminal is designed to ensure comfort, convenience, and reliability.
FAQs about Air China at Adolfo Suárez Madrid–Barajas Airport – MAD
Which terminal does Air China operate from at MAD Airport?
What is the Air China MAD Terminal address?
How can I contact Air China at MAD Airport?
Does Air China have a lounge at MAD Terminal 1?
What transportation options are available from MAD Terminal 1?
Does Air China offer special assistance at MAD Airport?
What amenities are available at Air China MAD Terminal 1?
Air China Other Locations
