All Nippon Airways (ANA), Japan’s leading airline, Founded in 1952 and headquartered in Minato, Tokyo, ANA operates both domestic and international flights, connecting passengers to over 90 destinations worldwide. operates from Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo. Whether you’re arriving, departing, or seeking assistance, This page provides all essential details about ANA GRU Terminal, including terminal information, contact details, facilities, and services for a seamless journey. No matter if your journey is for work or relaxation, ANA ensures an exceptional travel experience, seamlessly blending meticulous Japanese craftsmanship with world-class service.

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ANA Terminal at GRU Airport
ANA operates from Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU). This terminal provides modern amenities and efficient services for travelers flying to Japan.
ANA GRU Terminal Address
All Nippon Airways (ANA) operates from Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo. The Complete Address is:
Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil
This terminal is centrally located at Terminal 7 and is accessible via the AirTrain GRU, which runs 24/7. If you need help navigating or contacting ANA at GRU, we provide more details like phone numbers, services, or amenities.
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How to Contact ANA Terminal in GRU?
To contact ANA Terminal at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU), here’s everything you need:
| ANA GRU Terminal | Terminal 7 |
| Airport Type | International |
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Phone Number | 55 11 2445-2945 |
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Address | Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil |
| Airport Name | São Paulo/Guarulhos–Governador André Franco Montoro International Airport |
| ANA Contact Number | +1 (800) 235-9262 |
| ANA Lost & Found | +1 (718) 244-4225 |
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Code | GRU |
| ANA Ticket Counter Hours | 24/7 |
| ANA Official Website | https://www.ana.co.jp/en/us/ |
| Official YouTube | https://www.youtube.com/user/ANAGlobalCH |
| Official Twitter | https://twitter.com/FlyANA_official |
| Official Facebook | https://www.facebook.com/allnipponairways |
| Official Instagram | http://instagram.com/allnipponairways |
ANA Terminal São Paulo/Guarulhos–Governador André Franco Montoro International Airport Departures
All Nippon Airways (ANA) operates its departures from Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo City. Here’s what travelers need to know:
- Check-in Options: Online check-in (opens 24 hours before departure), self-service kiosks, and full-service GRU Airport counters.
- Priority Services: Dedicated check-in lanes for First Class, Business Class, and ANA Mileage Club elite members.
- Security: TSA PreCheck® and CLEAR lanes available.
- ANA Lounge: Accessible to premium cabin passengers and Star Alliance Gold members.
- Dining & Shopping: Japanese and international dining options, plus duty-free shopping.
ANA São Paulo/Guarulhos–Governador André Franco Montoro International Airport Arrivals Terminal
All Nippon Airways (ANA) flights arrive at Terminal 7 of São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo. Here’s what to expect when landing:
- Baggage Claim: Located on the arrivals level of Terminal 7
- Immigration & Customs: International passengers clear at GRU Terminal 7
- Ground Transportation: Taxis, rideshares (Uber/Lyft), AirTrain GRU, and rental cars available
- Connecting Flights: Follow signs for flight connections; ANA staff can assist
Queries Handled at ANA São Paulo/Guarulhos–Governador André Franco Montoro International Airport Terminal
At ANA’s Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU), passengers can receive assistance with a wide range of travel-related queries. Here’s the most commonly handled services:
Flight Status & Schedule Updates at GRU Airport

Passengers traveling with ANA from GRU Terminal 7 can stay informed with real-time flight status and schedule updates via the ANA website, mobile app, or airport departure boards. Flight delays, gate changes, and weather-related advisories are promptly communicated to ensure a smooth experience at GRU.
Baggage Policies & GRU Airport Lost/Delayed Luggage Claims

ANA at GRU International Airport adheres to standardized baggage policies, including allowances for checked and carry-on luggage. If your baggage is lost, delayed, or damaged during transit to or from GRU, ANA’s dedicated baggage services team at Terminal 7 will assist you with locating your luggage or filing a claim.
Check-In & GRU Boarding Assistance

Check-in counters for ANA at GRU Terminal 7 are located on Level 2 and open approximately four hours before departure. Boarding begins 60 minutes prior to takeoff. ANA staff at GRU are readily available to help with self check-in kiosks, boarding pass issues, and navigating boarding zones for a seamless departure.
GRU Airport Special Assistance (Wheelchair, Unaccompanied Minors)
ANA offers a range of special assistance services at GRU Airport to accommodate passengers with unique needs, including wheelchair support, escorting unaccompanied minors, and priority access for elderly travelers. You’re encouraged to notify ANA in advance or speak with staff at GRU Terminal 7 for personalized support.
ANA Mileage Club Membership at GRU Airport
Travelers enrolled in the ANA Mileage Club can enjoy exclusive perks when flying from GRU Terminal 7. These include lounge access, priority boarding, extra baggage allowances, and mileage accrual. ANA representatives at GRU can assist you with account inquiries, membership upgrades, or redemption options.
Facilities at ANA São Paulo/Guarulhos–Governador André Franco Montoro International Airport
Passengers flying with ANA from GRU Terminal 7 enjoy a range of amenities designed for comfort and convenience:
- ANA Lounge: Complimentary access for First and Business Class passengers, as well as Star Alliance Gold members traveling through GRU Terminal 7.
- Free Wi-Fi: High-speed internet is available throughout ANA’s GRU Terminal 7 for all travelers.
- Charging Stations: Conveniently placed near gates and lounge areas in GRU Terminal 7 to keep your devices powered.
- Currency Exchange: Travelex counters within GRU Terminal 7 offer hassle-free currency services for international travelers.
- Nursing Rooms: Private family-friendly spaces located inside GRU Terminal 7 for passengers traveling with infants.
- Prayer Rooms: Quiet and respectful facilities available in GRU Terminal 7 to support spiritual needs.
- Priority Boarding: Offered to ANA premium cabin guests and Star Alliance elite members departing from GRU Terminal 7.
Conclusion
ANA ensures a premium travel experience at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU), operating from Terminal 7 with exceptional services. Whether departing or arriving, passengers enjoy efficient check-in, luxurious lounge access, and convenient connections. For assistance, contact ANA’s customer service or visit the information desk at GRU Terminal 7.
FAQs on ANA at São Paulo/Guarulhos–Governador André Franco Montoro International Airport – GRU
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ANA Other Locations
