All Nippon Airways (ANA), Japan’s leading airline, Founded in 1952 and headquartered in Minato, Tokyo, ANA operates both domestic and international flights, connecting passengers to over 90 destinations worldwide. operates from Terminal 7 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid. Whether you’re arriving, departing, or seeking assistance, This page provides all essential details about ANA MAD Terminal, including terminal information, contact details, facilities, and services for a seamless journey. No matter if your journey is for work or relaxation, ANA ensures an exceptional travel experience, seamlessly blending meticulous Japanese craftsmanship with world-class service.

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ANA Terminal at MAD Airport
ANA operates from Terminal 7 at Adolfo Suárez Madrid–Barajas Airport (MAD). This terminal provides modern amenities and efficient services for travelers flying to Japan.
ANA MAD Terminal Address
All Nippon Airways (ANA) operates from Terminal 7 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid. The Complete Address is:
Av. de la Hispanidad, s/n, 28042 Madrid, Spain
This terminal is centrally located at Terminal 7 and is accessible via the AirTrain MAD, which runs 24/7. If you need help navigating or contacting ANA at MAD, we provide more details like phone numbers, services, or amenities.
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How to Contact ANA Terminal in MAD?
To contact ANA Terminal at Adolfo Suárez Madrid–Barajas Airport (MAD), here’s everything you need:
| ANA MAD Terminal | Terminal 7 |
| Airport Type | International |
| Adolfo Suárez Madrid–Barajas Airport Phone Number | 34 913 21 10 00 |
| Adolfo Suárez Madrid–Barajas Airport Address | Av. de la Hispanidad, s/n, 28042 Madrid, Spain |
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| ANA Contact Number | +1 (800) 235-9262 |
| ANA Lost & Found | +1 (718) 244-4225 |
| Adolfo Suárez Madrid–Barajas Airport Code | MAD |
| ANA Ticket Counter Hours | 24/7 |
| ANA Official Website | https://www.ana.co.jp/en/us/ |
| Official YouTube | https://www.youtube.com/user/ANAGlobalCH |
| Official Twitter | https://twitter.com/FlyANA_official |
| Official Facebook | https://www.facebook.com/allnipponairways |
| Official Instagram | http://instagram.com/allnipponairways |
ANA Terminal Adolfo Suárez Madrid–Barajas Airport Departures
All Nippon Airways (ANA) operates its departures from Terminal 7 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid City. Here’s what travelers need to know:
- Check-in Options: Online check-in (opens 24 hours before departure), self-service kiosks, and full-service MAD Airport counters.
- Priority Services: Dedicated check-in lanes for First Class, Business Class, and ANA Mileage Club elite members.
- Security: TSA PreCheck® and CLEAR lanes available.
- ANA Lounge: Accessible to premium cabin passengers and Star Alliance Gold members.
- Dining & Shopping: Japanese and international dining options, plus duty-free shopping.
ANA Adolfo Suárez Madrid–Barajas Airport Arrivals Terminal
All Nippon Airways (ANA) flights arrive at Terminal 7 of Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid. Here’s what to expect when landing:
- Baggage Claim: Located on the arrivals level of Terminal 7
- Immigration & Customs: International passengers clear at MAD Terminal 7
- Ground Transportation: Taxis, rideshares (Uber/Lyft), AirTrain MAD, and rental cars available
- Connecting Flights: Follow signs for flight connections; ANA staff can assist
Queries Handled at ANA Adolfo Suárez Madrid–Barajas Airport Terminal
At ANA’s Terminal 7 at Adolfo Suárez Madrid–Barajas Airport (MAD), passengers can receive assistance with a wide range of travel-related queries. Here’s the most commonly handled services:
Flight Status & Schedule Updates at MAD Airport

Passengers traveling with ANA from MAD Terminal 7 can stay informed with real-time flight status and schedule updates via the ANA website, mobile app, or airport departure boards. Flight delays, gate changes, and weather-related advisories are promptly communicated to ensure a smooth experience at MAD.
Baggage Policies & MAD Airport Lost/Delayed Luggage Claims

ANA at MAD International Airport adheres to standardized baggage policies, including allowances for checked and carry-on luggage. If your baggage is lost, delayed, or damaged during transit to or from MAD, ANA’s dedicated baggage services team at Terminal 7 will assist you with locating your luggage or filing a claim.
Check-In & MAD Boarding Assistance

Check-in counters for ANA at MAD Terminal 7 are located on Level 2 and open approximately four hours before departure. Boarding begins 60 minutes prior to takeoff. ANA staff at MAD are readily available to help with self check-in kiosks, boarding pass issues, and navigating boarding zones for a seamless departure.
MAD Airport Special Assistance (Wheelchair, Unaccompanied Minors)
ANA offers a range of special assistance services at MAD Airport to accommodate passengers with unique needs, including wheelchair support, escorting unaccompanied minors, and priority access for elderly travelers. You’re encouraged to notify ANA in advance or speak with staff at MAD Terminal 7 for personalized support.
ANA Mileage Club Membership at MAD Airport
Travelers enrolled in the ANA Mileage Club can enjoy exclusive perks when flying from MAD Terminal 7. These include lounge access, priority boarding, extra baggage allowances, and mileage accrual. ANA representatives at MAD can assist you with account inquiries, membership upgrades, or redemption options.
Facilities at ANA Adolfo Suárez Madrid–Barajas Airport
Passengers flying with ANA from MAD Terminal 7 enjoy a range of amenities designed for comfort and convenience:
- ANA Lounge: Complimentary access for First and Business Class passengers, as well as Star Alliance Gold members traveling through MAD Terminal 7.
- Free Wi-Fi: High-speed internet is available throughout ANA’s MAD Terminal 7 for all travelers.
- Charging Stations: Conveniently placed near gates and lounge areas in MAD Terminal 7 to keep your devices powered.
- Currency Exchange: Travelex counters within MAD Terminal 7 offer hassle-free currency services for international travelers.
- Nursing Rooms: Private family-friendly spaces located inside MAD Terminal 7 for passengers traveling with infants.
- Prayer Rooms: Quiet and respectful facilities available in MAD Terminal 7 to support spiritual needs.
- Priority Boarding: Offered to ANA premium cabin guests and Star Alliance elite members departing from MAD Terminal 7.
Conclusion
ANA ensures a premium travel experience at Adolfo Suárez Madrid–Barajas Airport (MAD), operating from Terminal 7 with exceptional services. Whether departing or arriving, passengers enjoy efficient check-in, luxurious lounge access, and convenient connections. For assistance, contact ANA’s customer service or visit the information desk at MAD Terminal 7.
FAQs on ANA at Adolfo Suárez Madrid–Barajas Airport – MAD
What terminal does ANA use at Adolfo Suárez Madrid–Barajas Airport (MAD)?
What is the ANA MAD Terminal Address?
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ANA Other Locations
