All Nippon Airways (ANA), Japan’s leading airline, Founded in 1952 and headquartered in Minato, Tokyo, ANA operates both domestic and international flights, connecting passengers to over 90 destinations worldwide. operates from Terminal 7 at Sheremetyevo International Airport (SVO) in Moscow. Whether you’re arriving, departing, or seeking assistance, This page provides all essential details about ANA SVO Terminal, including terminal information, contact details, facilities, and services for a seamless journey. No matter if your journey is for work or relaxation, ANA ensures an exceptional travel experience, seamlessly blending meticulous Japanese craftsmanship with world-class service.

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ANA Terminal at SVO Airport
ANA operates from Terminal 7 at Sheremetyevo International Airport (SVO). This terminal provides modern amenities and efficient services for travelers flying to Japan.
ANA SVO Terminal Address
All Nippon Airways (ANA) operates from Terminal 7 at Sheremetyevo International Airport (SVO) in Moscow. The Complete Address is:
Mezhdunarodnoye sh., 1, Khimki, Moscow Oblast, Russia, 141425
This terminal is centrally located at Terminal 7 and is accessible via the AirTrain SVO, which runs 24/7. If you need help navigating or contacting ANA at SVO, we provide more details like phone numbers, services, or amenities.
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How to Contact ANA Terminal in SVO?
To contact ANA Terminal at Sheremetyevo International Airport (SVO), here’s everything you need:
| ANA SVO Terminal | Terminal 7 |
| Airport Type | International |
| Sheremetyevo International Airport Phone Number | 7 495 578-65-65 |
| Sheremetyevo International Airport Address | Mezhdunarodnoye sh., 1, Khimki, Moscow Oblast, Russia, 141425 |
| Airport Name | Sheremetyevo International Airport |
| ANA Contact Number | +1 (800) 235-9262 |
| ANA Lost & Found | +1 (718) 244-4225 |
| Sheremetyevo International Airport Code | SVO |
| ANA Ticket Counter Hours | 24/7 |
| ANA Official Website | https://www.ana.co.jp/en/us/ |
| Official YouTube | https://www.youtube.com/user/ANAGlobalCH |
| Official Twitter | https://twitter.com/FlyANA_official |
| Official Facebook | https://www.facebook.com/allnipponairways |
| Official Instagram | http://instagram.com/allnipponairways |
ANA Terminal Sheremetyevo International Airport Departures
All Nippon Airways (ANA) operates its departures from Terminal 7 at Sheremetyevo International Airport (SVO) in Moscow City. Here’s what travelers need to know:
- Check-in Options: Online check-in (opens 24 hours before departure), self-service kiosks, and full-service SVO Airport counters.
- Priority Services: Dedicated check-in lanes for First Class, Business Class, and ANA Mileage Club elite members.
- Security: TSA PreCheck® and CLEAR lanes available.
- ANA Lounge: Accessible to premium cabin passengers and Star Alliance Gold members.
- Dining & Shopping: Japanese and international dining options, plus duty-free shopping.
ANA Sheremetyevo International Airport Arrivals Terminal
All Nippon Airways (ANA) flights arrive at Terminal 7 of Sheremetyevo International Airport (SVO) in Moscow. Here’s what to expect when landing:
- Baggage Claim: Located on the arrivals level of Terminal 7
- Immigration & Customs: International passengers clear at SVO Terminal 7
- Ground Transportation: Taxis, rideshares (Uber/Lyft), AirTrain SVO, and rental cars available
- Connecting Flights: Follow signs for flight connections; ANA staff can assist
Queries Handled at ANA Sheremetyevo International Airport Terminal
At ANA’s Terminal 7 at Sheremetyevo International Airport (SVO), passengers can receive assistance with a wide range of travel-related queries. Here’s the most commonly handled services:
Flight Status & Schedule Updates at SVO Airport

Passengers traveling with ANA from SVO Terminal 7 can stay informed with real-time flight status and schedule updates via the ANA website, mobile app, or airport departure boards. Flight delays, gate changes, and weather-related advisories are promptly communicated to ensure a smooth experience at SVO.
Baggage Policies & SVO Airport Lost/Delayed Luggage Claims

ANA at SVO International Airport adheres to standardized baggage policies, including allowances for checked and carry-on luggage. If your baggage is lost, delayed, or damaged during transit to or from SVO, ANA’s dedicated baggage services team at Terminal 7 will assist you with locating your luggage or filing a claim.
Check-In & SVO Boarding Assistance

Check-in counters for ANA at SVO Terminal 7 are located on Level 2 and open approximately four hours before departure. Boarding begins 60 minutes prior to takeoff. ANA staff at SVO are readily available to help with self check-in kiosks, boarding pass issues, and navigating boarding zones for a seamless departure.
SVO Airport Special Assistance (Wheelchair, Unaccompanied Minors)
ANA offers a range of special assistance services at SVO Airport to accommodate passengers with unique needs, including wheelchair support, escorting unaccompanied minors, and priority access for elderly travelers. You’re encouraged to notify ANA in advance or speak with staff at SVO Terminal 7 for personalized support.
ANA Mileage Club Membership at SVO Airport
Travelers enrolled in the ANA Mileage Club can enjoy exclusive perks when flying from SVO Terminal 7. These include lounge access, priority boarding, extra baggage allowances, and mileage accrual. ANA representatives at SVO can assist you with account inquiries, membership upgrades, or redemption options.
Facilities at ANA Sheremetyevo International Airport
Passengers flying with ANA from SVO Terminal 7 enjoy a range of amenities designed for comfort and convenience:
- ANA Lounge: Complimentary access for First and Business Class passengers, as well as Star Alliance Gold members traveling through SVO Terminal 7.
- Free Wi-Fi: High-speed internet is available throughout ANA’s SVO Terminal 7 for all travelers.
- Charging Stations: Conveniently placed near gates and lounge areas in SVO Terminal 7 to keep your devices powered.
- Currency Exchange: Travelex counters within SVO Terminal 7 offer hassle-free currency services for international travelers.
- Nursing Rooms: Private family-friendly spaces located inside SVO Terminal 7 for passengers traveling with infants.
- Prayer Rooms: Quiet and respectful facilities available in SVO Terminal 7 to support spiritual needs.
- Priority Boarding: Offered to ANA premium cabin guests and Star Alliance elite members departing from SVO Terminal 7.
Conclusion
ANA ensures a premium travel experience at Sheremetyevo International Airport (SVO), operating from Terminal 7 with exceptional services. Whether departing or arriving, passengers enjoy efficient check-in, luxurious lounge access, and convenient connections. For assistance, contact ANA’s customer service or visit the information desk at SVO Terminal 7.
FAQs on ANA at Sheremetyevo International Airport – SVO
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ANA Other Locations
