What is the ANA Cancellation Policy 2026?

People planning to book a trip with All Nippon Airways for the first time are always concerned about the cancellation policy. Being a popular air operator, ANA cancellation policy is the most efficient and reliable feature. Since unexpected events can arise, a passenger may need to revoke the existing booking. Understanding the necessary aspects of the policy is quite crucial to avoid extra charges and inconvenience. In addition to this, passengers should also get familiar with the cancellation methods, cancellation fees, refund policy, process, and tips to avoid extra penalties.

An Overview of All Nippon Airways

Founded in 1952, All Nippon Airways (ANA) is a Japan-based carrier. It is headquartered in Tokyo (Minato) and it mainly offers scheduled passenger flights to domestic as well as international routes. In addition to this, All Nippon Airways is best acknowledged for its outstanding services and flexible policies, such as its cancellation policy. The airline aims to offer a positive and memorable travel experience to its passengers.

Why Knowing ANA Cancellation Policy Matters?

Getting familiar with the ANA flight cancellation policy is necessary as it helps customers in many ways. Some of the benefits have been highlighted here:

• Passengers will be in a better position to make an informed decision while booking a seat on the ANA flights.
• When a flyer knows the cancellation policy, they can set more realistic expectations concerning the deadlines, refunds, and other aspects.
• It is clear that when travelers know the policy, they are more likely to build confidence and trust in the airline.
• To get protected against arbitrary or unfair cancellation practices, passengers should know the cancellation policy of ANA before or at least after the booking.
• By acquiring details about the ANA cancellation policy, passengers will have the peace of mind that they are not going to lose the amount that they have spent on the booking.

A Brief Description and Key Rules of ANA Cancellation Policy

The flight cancellation policy All Nippon Airways offers convenience and flexibility when it comes to revoking the existing booking. However, it comes with certain rules. Some of them have been mentioned here:

• Passengers are allowed to terminate their ANA tickets at any time, but before the scheduled departure.
• Cancellations of the tickets can be done online as well as offline.
• In the first 24 hours of the booking, cancellations will be free for all fares.
• Once this risk-free window is inactive, flights can be cancelled by paying a minimal fee.
• The cancellation fee depends on the fare type chosen.
• The departure destination and time/reason of cancellation are also key factors affecting the cancellation fee.
• Only refundable fares are eligible to get a refund.
• The non-refundable fares are subject to certain rules.
• Travelers can request a refund if the cancellation is made due to health issues, untimely demise, etc.
• The airline will ask for relevant documents for such refund requests.
• While cancelling tickets, passengers can also change their booking, if possible.
• Any passenger who misses their flight without any notice or information will be treated according to the no-show policy.
• If ANA cancels its flights for any reason, passengers will be eligible to get a full refund upon cancellation.

What are the Rules for Cancelling Refundable and Non-Refundable Fares?

With All Nippon Airways, two types of fares are offered. These fares come with specific cancellation rules and cancellations that every passenger should learn about. Below are the details:

• Refundable fares: These fares come with a little higher price tag. However, these fares give passengers the freedom to cancel and claim a refund. This is an ideal option for those who do not have fixed travel plans and are more likely to change or cancel the booking.
• Non-refundable fares: When travel plans have no chances of cancellation, one can go to this affordable fare option. They must remember that non-refundable fares can be cancelled, but a refund cannot be claimed. Instead, refunds are subject to the cancellation reasons and other applicable rules of All Nippon Airways.

What is the Timeframe for ANA Flight Cancellation?

While cancelling the ticket, one must pay attention to the timeframe mentioned in the ANA flight cancelled policy. This means passengers will only be allowed to revoke their booking. Here are the details of the same:

• To get a full refund, passengers are advised to cancel their booking within 24 hours of the purchase.
• Additionally, tickets that are cancelled up to 55 days before the scheduled departure will come with zero cancellation fee.
• Any revocation that is made between 13 days and 54 days before the scheduled departure will incur a penalty.
• Although cancellations can be made after the departure, All Nippon will not offer any refund.

What is the ANA 24-Hour Cancellation Policy?

ANA cancellation policy 24 hours is a set of rules that gives freedom to the travelers so that they can easily reverse their bookings within the first 24 hours of the purchase. It comes with certain rules and restrictions that every flyer must know about. These are:

• Passengers can cancel domestic and international flight tickets within 24 hours of booking.
• It will not incur any fee or penalty, irrespective of the fare type – refundable and non-refundable.
• The airline offers full refunds for cancellations made during the risk-free window.
• To cancel tickets, travelers can choose online or offline modes.
• For third-party bookings, passengers will need to contact the respective travel agency or agent.
• The refunds may take a few business days to be credited.
• The refunds will be given in the original form of the payment used for booking.

Note: This cancellation policy of All Nippon Airways is subject to change. So, contact the airline beforehand for latest updates.

How to Cancel an ANA Ticket Within 24 Hours?

As mentioned above, ANA Airways offers both online and offline modes so that passengers can conveniently cancel their booking. Here are the steps to follow for each method:

Via website

• Go to the official ANA website.
• Find and choose the option MANAGE RESERVATIONS/ PURCHASE/ SEAT AVAILABILITY.
• Click on the booking that a flier wants to cancel.
• Follow further on-screen prompts.

• Once the process is completed, a confirmation email will be sent.

Via phone call

• Find the query-specific phone number of the official website of ANA.
• Passengers can also dial 1800 210 9274 (customer service number).
• Follow IVR instructions to connect with an ANA executive.
• Request cancellation and share the necessary booking details.
• They will verify the details and initiate the revocation process.
• When they are done, they will send a confirmation email.

At the ANA office

• One can find the address and other relevant details of the nearest ANA office on the official website.
• Now, head to the office and talk to an ANA agent.
• They will ask for the concern and booking-related details.
• Share everything and request the cancellation.
• They will do the same.
• A confirmation email will be sent by the airline upon a successful cancellation.

Via a travel agent or agency

When tickets are booked through a third-party travel agency or travel agent, passengers will need to contact them for cancellations within 24 hours of the purchase. Please remember that the cancellations within the risk-free window have a slightly different rule in the travel agency. So, collect details regarding the same in advance.

Important: Since passengers are cancelling their bookings within 24 hours of the purchase, no cancellation fee will be charged.

What is the All Nippon Cancellation Fee?

As per the cancellation policy for All Nippon Airways, a specific amount is charged as a penalty. Remember that the exact cancellation fee depends on the cabin class, fare type, travel route, reason, and time for revocation. Below is the percentage of the fare that is charged as a cancellation fee:

For ANA Super Value Premium 28, ANA Super Value 28, ANA Super Value Transit 28, ANA Super Value Transit 21, ANA Super Value 21, ANA Super Value 45, ANA Super Value Transit 45, ANA Super Value 55, ANA Super Value Transit 55, ANA Super Value 75, ANA Super Value Transit 75, and ANA Super Value Sale Fares
Time of Ticket Cancellation	Applicable Cancellation Fees/Charges
Up to 55 days before the scheduled departure date	No cancellation fee is applied, but a refund fee will be charged
Between 54 and 45 days of the scheduled departure	30% of the airfare
Between 44 and 28 days of the scheduled departure	40% of the airfare
Between 27 and 14 days of the scheduled departure	50% of the airfare
Between 13 and the scheduled departure time	60% of the airfare
After the scheduled departure	100% of the airfare

For ANA Value Transit, ANA Value 1, ANA Value Transit 1, ANA Value 3, ANA Value Transit 3, ANA Value Premium 3, ANA Value Transit 7, ANA Value 7, Youth Special, and Senior Special Fares
Time of Ticket Cancellation	Applicable Cancellation Fees/Charges
After booking tickets for the scheduled time of departure	5% of the airfare
After the scheduled departure time	100% of the airfare

For Premium Fare, Premium ANA Card Holder’s Discount Fare, Premium Disability Discount, Premium Biz, Premium Shareholder’s Benefit Discount, ANA Card Holder’s Discount Fare, Caregiver’s Fare, ANA FLEX, Disability Discount, Biz, Shareholder’s Benefit Discount, Islands Ticket, Premium Child Fare, Child Fare, Shareholder’s Benefit Discount (Child), and Premium Shareholder’s Benefit Discount (Child) Fares
Time of Ticket Cancellation	Applicable Cancellation Fees/Charges
After booking tickets for the scheduled time of departure	Only refund charges are applicable
After the scheduled departure time	20% of the airfare

For AMC Companion Fares
Time of Ticket Cancellation	Applicable Cancellation Fees/Charges
After booking tickets for the scheduled time of departure	50% of the airfare
After the scheduled departure time	100% of the airfare

Note: These cancellation charges are applicable for domestic tickets. To know more about the cancellation fee for international bookings, get in touch with ANA executives.

ANA Cancellation Policy and Refund Rules for International Flights

ANA cancel policy for international flights has some extra rules. Before or while cancelling the booking, one must know the following:

• This special policy excludes an award reservation.
• No cancellation is allowed for the upgraded flights.
• The airline does not offer refunds if there is a booking under multiple names.
• ANA is not responsible for offering any refund for the bookings made through a third-party website or travel agency.
• When the Mexican website is used for the booking, no refund is provided by ANA.
• Passengers are allowed to revoke their international booking up to 24 hours before the scheduled departure.
• For refunds, the airline uses the original payment method.
• In case ANA Sky Coins are used, they will be credited to the Mileage Account.
• ANA will only refund the amount on the name of the ticketed passengers.
• Fliers may need to submit an ID card, like a passport, driving license, etc., to verify their identity.

How to Cancel an ANA Ticket?

As per the ANA cancel flight policy, travelers will have different, quick, and easy modes to reverse their booking. The selection of the cancellation method should be made based on the availability, ease, and additional support needed. Here are the details of the cancellation mode:

Via mobile app and official website

• Open the official website or mobile application of All Nippon Airways.
• Find and select the MANAGE RESERVATIONS option.
• Explore the bookings and choose the one that needs cancellation.
• Cancel the selected booking.
• Follow all on-screen prompts to complete the process.
• When the cancellation is done, a confirmation will be sent.

Note: The cancellation charges will be deducted from the fare, and the rest of the amount will be refunded for the eligible tickets.

Via emails

• Passengers can also request revocation by sending an email.
• Just compose an email and send it to support@ANA.co.jp
• Do not forget to attach the necessary documents and other booking-related details.
• Keep the subject as requesting ticket cancellation for more clarity.
• Wait for a few working days to receive a response.
• Once the process is initiated, the ANA customer support team will send a confirmation.

Via phone calls

• When online modes do not work, people can call the ANA customer support for cancellation.
• Just find and dial the relevant number and follow the IVR instructions.
• An ANA executive will connect to help with the revocation.
• Share booking details and request cancellation.
• After validating everything, they will proceed with the cancellation.
• A confirmation will also be sent upon the successful completion.

At the ANA office

• When more professional support is needed, this is the best cancellation mode.
• Visit the nearest ticketing, sales, or airport office of ANA.
• Connect with a representative for the issue.
• Share booking-related details, along with the cause of cancellation.
• After checking the details provided, they will begin with the cancellation process.
• When the process is done, a confirmation notice will be given.

Note: If tickets are booked at a travel agency, one should connect with the same agency for revocation. Remember that the cancellation policy of third-party platforms may slightly vary.

ANA Airlines Flight Cancelled Policy

Some circumstances are beyond the control of All Nippon Airways. These are considered involuntary cancellations. To cover the situations, there is a special cancellation policy All Nippon Airways. Below are some aspects that one should know about the policy:

Some issues that are covered under the policy include Force Majeure:

• Climatic conditions
• Act of god
• Riots
• Strikes
• Wars
• Civil commotions
• Embargoes
• Unstable or disturbed international relations
• Aircraft maintenance
• Mechanical issues
• Shortage of staff

Whenever there is a confirmed cancellation from ANA, the carrier will provide the following solutions for these involuntary situations:

• Alternative booking on the next flight
• Re-routing via alternative transportation modes
• Accommodation and meals (confirm the availability)
• Easy cancellations and refunds

What is the ANA No-Show Policy?

This policy applies when a passenger does not board the flight without informing All Nippon Airways in advance. Some of the reasons for no-show include the following:

• Traffic delays
• Last-minute family emergency
• Health issues
• Oversleeping
• Other issues

When requested, the airline will terminate the rest of the itinerary and provide a standby booking, if eligible. Keep in mind that the airline may charge a fee or penalty for the no-show issue. However, the charges depend on the fare type, cabin class, and route chosen.

Note: ANA’s no-show policy may be slightly different for domestic and international flights. Contact the airline for further support.

What is the Refund Policy of ANA Airlines?

The refund policy of ANA is quite transparent, fair, and direct. It includes the following rules and restrictions:

• All eligible tickets will receive a refund after submitting the claim request within the given period.
• If a ticket is non-refundable, the refund will be subject to specific conditions.
• The airline will only issue a refund if the cancellation is made due to health issues, death in the family, or medical emergencies.
• However, passengers will need to submit the relevant documents to get a refund.
• In case of an involuntary cancellation, the airline will release a refund if passengers choose to revoke the alternative booking.
• If a cancellation happens due to visa and other government policies related issues, ANA may give a refund.
• No refund is available for those who fail to board the flight without cancellation.
• The airline will charge 100% of the airfare and give zero refunds if the cancellations are made after the departure of the flight.
• As per the rules, the refund request should be made within 30 days of the ticket issuance at any cost.
• Keep in mind that the airline will charge a refund fee of 400 JPY per ticketed passenger once the refund is granted.
• They may vary depending on the fare type chosen.

What is the ANA Refund Processing Time?

The processing time of the refunds provided by All Nippon Airways depends on the payment mode used during the ticket purchase. Here is the detailed information about the same:

• When bookings are done through a credit card, the refunds may take up to 1-2 months after receiving the refund request to be credited.
• If tickets are purchased with cash, the refunds may take up to 10 business days to reflect in the bank account.
• In case ANA Sky Coins are used for the reservations, the coins will be refunded in the same form. Please remember that if the coins have expired at the time of the refund request, the airline will not refund them.

How to Submit a Refund Request at ANA?

To apply for refunds, passengers are provided with multiple modes. Here are the steps that one needs to follow:

ANA website

• Go to the ANA website.
• Click on the MANAGE RESERVATIONS.
• Choose the cancelled booking to raise a refund request.

By Phone

• Connect with the ANA executive via a phone call.
• Find the relevant or country-specific number on the website.
• Dial it to connect with ANA representatives.
• Before it, follow the IVR instructions to request a refund.
• After sharing and validating everything, they will initiate the refund for eligible tickets.

Ticketing/airport office

• Every operating country has an ANA ticketing or airport office.
• Head to the one and discuss the refund.
• Share the necessary details and submit the required documents.
• After verification, the ANA representative will proceed with the refund request.

Travel agency or agent

• When purchasing via a travel agency, passengers will need to contact them for refunds.
• Go to them and request a refund.
• Complete the necessary prompts.
• The refund policy of travel agencies may vary.

Note: When tickets are purchased within Japan, passengers can request a refund for cancelled bookings by phone or at the ticketing/airport office.

How to Check the Refund Status of ANA?

To track the refund status, passengers are advised to keep a check through the official website and the MANAGE RESERVATION section. Besides, they can head to the nearest ticketing or airport office to learn the details. Lastly, the airline has a customer support number on which one can call and know the status of their refund request.

Rebooking or Cancellation: Which is a Better Option?

The decision completely depends on the precise travel needs. However, they should learn about these options beforehand:

• Rebooking: This option gives freedom to modify the travel date, time, and even destination. However, rebooking comes with a certain fee that passengers will need to pay. Additionally, this is a great option for those who have changed travel plans but know the schedule.
• Cancellation: With this option, passengers can revoke their booking partially or completely. This option is generally opted for when there is no fixed travel plan in the future, and passengers are unable to board the flight as per the schedule. Yes, it will incur a fee and may have different rules for refundable and non-refundable fares.

Useful Tips to Make the Most Out of the ANA Cancellation Policy

After knowing every possible aspect of the ANA cancellation policy, passengers should learn the following ways to save on the cancellation fee and have a smooth refund procedure:

• Refundable fares: Firstly, buy refundable fares. Yes, they are a bit expensive, but passengers can cancel them at any time before departure and request a refund. However, the cancellation fee depends on the cabin class and time of cancellation.
• Invest in travel insurance: Get a travel insurance plan that covers the miscellaneous expenses of air travel, including the cancellation and refund fees.
• Pay attention to the time: Cancelling tickets within the grace period will incur zero cancellation fee. Besides, if a passenger revokes before 55 days of the departure time, the airline will also not charge anything.

Other Airlines Policy: Korean Air Cancellation Policy 2026

Summary,

Getting familiar with the latest ANA cancellation policy will give peace of mind and a positive experience to the passengers. Since the airline is passenger-centric, the policies, including cancellation, refund, no-show, etc., are quite flexible, clear, and transparent. However, it is recommended to go through every minute detail, such as applicable charges, to ease the process.

FAQs on ANA Cancellation Policy