Since emergencies or unavoidable events can occur without prior notice, if one is not prepared for them, they will have to face the repercussions. Additionally, when traveling with Hainan Airlines, the last thing a passenger wants is a zero refund when they are unable to board the flight. This is where the Hainan Airlines cancellation policy comes to the rescue. The policy outlines the rules and regulations governing passenger refunds. Additionally, it ensures free cancellation when done in the grace period. Therefore, travelers are advised to review the cancellation policy, refund policy, and other relevant details to determine when they can save on the cancellation fee and receive a refund.
Table of Contents
Overview of Hainan Airlines Cancellation Policy
The Hainan Airlines Ticket Cancellation Policy is designed to offer flexibility while maintaining transparency. Whether you’re canceling a standard fare or an award ticket, understanding the Cancellation Policy of Hainan Airlines ensures a smoother experience.
| Policy Aspect | Details |
|---|---|
| Hainan Airlines 24-Hour Cancellation | Full refund if canceled within 24 hours of booking & flight departs ≥7 days later |
| First/Business Class Cancellation | Free ≥6 hrs before departure; 5% fee <6 hrs |
| Hainan Airlines Economy (Y Class) | Free ≥6 hrs before departure; 5% fee <6 hrs |
| Discount Economy (10–40% off) | 20–30% fee ≥6 hrs; 30–50% fee <6 hrs |
| Deeply Discounted Economy (<60% off) | Generally non-refundable |
| Hainan Airlines Award Ticket Cancellation | Taxes refundable; miles may not be redeposited unless elite member |
| International Travel | Refunds in currency of purchase; may require early Hainan Airlines cancellation |
| Hainan Airlines Refund Timeframe | Typically 7–10 business days |
Hainan Airlines 24-Hour Cancellation Policy: A Quick Look
Hainan Airlines is a passenger-centric carrier, renowned for its flexible policies and exceptional service. One such policy is Hainan Airlines cancellation policy 24 hours. As the name suggests, passengers who have purchased tickets with Hainan Airlines can revoke their booking within 24 hours (called the risk-free window) of the booking. Here are some points to keep in mind:
- Fliers can cancel tickets for free within the risk-free window.
- This policy allows easy cancellation for refundable and non-refundable tickets.
- One can cancel bookings for free only if the departure is at least 1 week after the reservation.
- While cancelling the tickets, one should keep a check on the risk-free window.
- Hainan Airlines offers easy refunds for these cancellations.
- The window will close even if the cancellation is delayed by one minute.
- If possible, passengers can rebook or reschedule their booking for free within this period.
Hainan Airlines International Flight Cancellation Policy
For international flights, cancellation policies follow similar fare-based rules. Refunds are processed in the currency of purchase, and passengers must submit requests before the ticket’s validity expires
| Category | Details |
|---|---|
| 24-Hour Cancellation | Full refund if canceled within 24 hours of booking and flight departs ≥7 days later |
| Hainan Airlines Voluntary Cancellation | Refund amount depends on fare type and timing; service fees may apply |
| Involuntary Cancellation | Full refund if flight is canceled or significantly delayed by the airline |
| Hainan Airlines Refund Currency | Issued in original payment currency or local currency of purchase location |
| Refund Timeframe | Typically processed within 7–10 business days |
| Hainan Airlines Required Documents | Ticket number, passenger ID, unused flight coupons, and reason for cancellation |
| Hainan Airlines Ticket Validity | Refund requests must be made before ticket expiration |
| Schedule Changes by Airline | If unacceptable, passengers may request a refund or rebooking |
Flight Cancellation Policy Hainan Airlines: A Detailed Information
When things do not go as planned, cancellation is the only option if rebooking is not possible. Besides, anyone who wants to revoke their bookings after the grace period provided they will need to follow the Hainan Airlines flight cancellation policy. However, one will need to follow the rules and restrictions of this policy to make the best use of it. Some important points have been mentioned below:
- Fliers can cancel their booking even after the first 24 hours of the ticket purchase.
- These cancellations generally incur a fee.
- The cancellation charges will depend on the fare type, cabin class, and travel destination chosen.
- No ticket can be cancelled after departure.
- Such cases will be addressed as per the no-show policy.
- When it happens, the passenger will lose the entire value of the ticket.
- In special cases, passengers can cancel tickets and receive a refund.
- These include medical and health issues.
- Passengers will need to submit the necessary documents to claim a refund.
- Hainan Airlines offers different yet easy modes for flight cancellation.
- Depending on the needs, fliers can revoke their bookings.
- For third-party bookings, cancellations are only allowed through the original booking mode.
- If bookings are made through a travel agent, fliers can cancel their bookings by contacting them.
- To claim a refund, fliers should cancel their bookings at least 48 hours before the expected departure time.
What are the Reasons for Hainan Airlines Ticket Cancellations?
Although cancelling a booking can have different reasons for different passengers, the following are some common ones that are mentioned in the Hainan Airlines cancel policy:
- Cancelled and changed plans
- Health issues
- Medical emergency
- Sudden illness or death of the ticketed passenger
- The untimely demise or serious illness of a close family member of the passenger
- Multiple bookings
Note: These are a few reasons, but passenger-to-passenger cancellation reasons can be beyond these.
What are the Ways to Cancel a Hainan Airlines Booking?
Being a customer-centric air operator, Hainan Airlines takes every measure that is needed to ensure optimal comfort. Speaking about the cancellation methods, Hainan Airlines cancellation policy gives the following options:
Online Hainan Airlines Booking Cancellation
- Navigate through the Hainan Airlines website.
- Select the MANAGE MY RESERVATIONS option.
- Enter the last name of the passenger with the ticket number.
- After this, hit the GET button.
- Upon this, the passenger dashboard will open.
- Explore bookings and select the one that needs to be revoked.
- Find and click on the CANCEL option.
- Confirm the cancellation to complete the process.
- A notification will be sent when the cancellation is completed.
Hainan Airlines Ticket Cancel Over a Call
- The airline allows easy cancellations through a phone call.
- Passengers can dial 00-800-8768-9999 or any other relevant number.
- Follow the IVR instructions to get in touch with the Hainan representative.
- Share the booking details and request them to initiate the cancellation.
- The representative will do the same and send a confirmation email.
Hainan Airlines Cancellations At the Airport/Sales/Ticketing Office
- Be it last-minute cancellations or anything, passengers can head to the nearest office of Hainan Airlines.
- The details regarding the same can be availed from the official website.
- Connect with a Hainan executive.
- Do not forget to carry supportive documents, if any.
- Explain the reasons and request cancellation.
- They will validate everything and initiate the process.
- When the process is done, a confirmation email or notification will be sent by the airline.
TIP: While cancelling tickets through any of these modes, try to do it within 24 hours of the booking to save on the cancellation fee. Besides, even if the cancellations are done beyond this risk-free window, submit the refund request at the same time to avoid any hassle.
What is the Hainan Airlines Flight Cancelled Policy?
In adverse situations, Hainan Airlines may cancel flights. However, this happens quite rarely. In such a case, there is a special cancellation policy Hainan Airlines has. The rules of this policy protect the rights and offer everything possible to make things better. These include:
- Strikes and wars
- Instructions of Air Traffic Control (ATC)
- Policies of the government
- Travel restrictions
- Shortage of trained staff
- Technical errors in the aircraft
- Climatic conditions
When any of these issues occur, Hainan Airlines will offer rebooking on the next available flight or refunds if fliers are not willing to travel. Besides, re-routing can be provided upon request so that passengers can reach their destination easily.
What is the Cancellation Fee of Hainan Airlines?
There is no predetermined amount that is charged by the airline for cancellations. The applicable amount will only be displayed when the process is initiated. However, the fee is determined by the following factors according to the cancellation policy for Hainan Airlines:
- Fare type
- Cabin class
- Travel destination
- Reason for cancellation
- Time for cancelling the booking
| Ticket Class | Cancellation ≥6 hrs before departure | Cancellation <6 hrs before departure |
|---|---|---|
| First/Business Class | Free | 5% of fare |
| Economy (Y class) | Free | 5% of fare |
| Economy (10–40% off) | 20–30% of fare | 30–50% of fare |
| Economy (<60% off) | Non-refundable | Non-refundable |
Tip: Try to cancel tickets within the grace period to save on the cancellation fee. Besides, submit medical certificates and other supportive documents to get refunds.
What is the Refund Policy of Hainan Airlines?
When cancellations are made, fliers will need to follow the rules of the Hainan Airlines refund policy to get their money spent on the tickets back. Nevertheless, one should keep the following pointers in mind while submitting a refund request:
- Passengers are advised to submit the refund request at the same time while cancelling tickets online or offline.
- The airline offers refunds for the eligible tickets only.
- The refund requests should be submitted before the expiration date of the tickets purchased.
- Hainan Airlines provides refunds for the partially used or completely unused tickets as per the contract of carriage.
- The refund request should be submitted at the original place of booking.
- Passengers will get the refunds in the original form of the payment used in the booking.
- No refund is provided for the lost tickets.
- One can claim a refund if tickets are surrendered.
- To get the refunds for e-tickets, passengers will need to submit a valid ID card.
- Refunds for involuntary cancellations will be initiated as per Article 3 and Article 9.
- For voluntary refunds, the airline will charge a refund fee.
- The amount will vary from one fare type and cabin class to another.
- Hainan Airlines has the right to refuse refunds if tickets are not eligible.
- Fliers can submit an online form on the official website for refund requests.
- The same can also be done at the nearest sales, ticketing, or airport office of Hainan Airlines.
- All refunds will be provided within 7 working days after the submission of the request.
How to Save on The Hainan Airlines Cancellation Fee?
There are many legit ways, as per the Hainan Airlines cancel flight policy, to save on the cancellation fee. Some of them have been mentioned below:
- Passengers are advised to make the best use of the risk-free window. Within 24 hours of the booking, all cancellations will be free.
- When travel plans are not certain, one should book a refundable ticket. These tickets come with added benefits.
- Buying an insurance plan that covers the cancellation charges will help in reimbursing the penalties and other applicable charges.
Hainan Airlines Award Ticket Cancellation Policy
Award tickets booked through the Fortune Wings Club are subject to specific cancellation rules:
- Cancellation must be requested before departure
- Taxes and surcharges are refundable, but miles may not be redeposited
- Elite members may receive fee waivers depending on status
What is the Hainan Airlines No Show Policy?
If a passenger fails to show up for their scheduled flight without prior cancellation, Hainan Airlines considers it a “no-show”—and specific penalties may apply depending on the fare type and route.
| Fare Type | No-Show Penalty |
|---|---|
| First/Business Class | May incur a 5% fare deduction if canceled after departure time |
| Economy (Y Class) | Similar 5% fee if no-show without cancellation |
| Discounted Economy (10–40%) | 30–50% of fare may be forfeited |
| Deep Discount (<60%) | Often non-refundable if no-show |
| Award Tickets | Miles may not be redeposited; taxes may be refunded |
Hainan Airlines Group Booking Cancellation
Group bookings often come with discounted fares, priority services, and dedicated support, but they also have stricter cancellation terms.
| Policy Element | Details |
|---|---|
| Group Definition | Minimum of 10 passengers traveling together on the same itinerary |
| Advance Booking Required | Group bookings must be made in advance, often with specific deadlines |
| Payment Terms | May require deposit or full payment at time of booking |
| Cancellation Window | Cancellation allowed up to 48 hours before departure (varies by fare) |
| Refund Eligibility | Refunds depend on fare type, timing, and reason for cancellation |
| Cancellation Charges | May include service fees, recalculated fare for used segments, and taxes |
| Involuntary Refunds | Full refund for airline-initiated cancellations or schedule changes |
| Special Cases | Medical or bereavement cancellations require supporting documents |
Check Here: Qatar Airways Cancellation Policy
Final Verdict,
The Hainan Airlines cancellation policy is quite flexible and lenient. With a 24-hour policy, passengers can save on the cancellation fees. One can also pay a penalty and revoke their booking at any time, but before 48 hours before the departure time. Therefore, every flyer must understand the cancellation, cancelled flight, refund, and no-show policy to make the overall experience better.
FAQs on Hainan Airlines Cancellation Policy
What is the Hainan Airlines Cancellation Policy?
The Hainan Airlines Cancellation Policy allows passengers to cancel their tickets based on fare type and timing. Refund eligibility and fees vary depending on whether the ticket is refundable, discounted, or an award ticket.
Does Hainan Airlines have a 24-hour cancellation policy?
Yes! The 24 hour Cancellation Policy Hainan Airlines lets you cancel your booking within 24 hours of purchase for a full refund, as long as the flight departs at least 7 days later and the ticket was booked directly with the airline.
Can I cancel an award ticket with Hainan Airlines?
Yes, the Hainan Airlines award Ticket Cancellation Policy allows cancellation before departure. Taxes are refundable, but miles may not be redeposited unless you’re an elite member of the Fortune Wings Club.
How long does it take to receive a refund from Hainan Airlines?
Under the Hainan Airlines Ticket Cancellation Policy, eligible refunds are processed within 7–10 business days to the original payment method.
Is the Hainan Airlines 24 hour Cancellation Policy available for international flights?
Yes, the Hainan Airlines 24 hour Cancellation Policy applies to both domestic and international bookings, provided the flight departs at least 7 days later and the ticket was booked directly.
What should I do if I booked through a travel agent?
If your ticket was booked via a third-party agent, the Hainan Airlines Cancel Policy requires you to contact the agent directly for cancellations and refunds.
Can I cancel a Hainan Airlines flight online?
Yes, you can cancel via “Manage Booking” on Hainan Airlines’ website. Log in, select your flight, and follow the prompts for cancellation and refund requests.
What is the Hainan Airlines no-show policy?
If you miss your flight without canceling (no-show), your ticket loses all value—even for refundable fares. Always cancel in advance to retain partial value.
Are there waivers for Hainan Airlines medical or military cancellations?
Hainan Airlines may waive fees for medical emergencies or military orders with valid documentation.
Can I cancel a Hainan Airlines group booking?
Group ticket cancellations have stricter rules—typically 50–100% penalties depending on timing. Coordinate with Hainan Airlines’ group travel department for exact terms.