What is the Lufthansa Cancellation Policy 2026?

Lufthansa is a leading airline that is best known for its policies. When it comes to the Lufthansa cancellation policy, it is quite comprehensive and covers cancellations made due to different reasons. The common reasons may include health issues, unexpected events from the passengers’ end, and more. Besides, some issues may arise from the carrier that can lead to flight cancellations. However, when a flier knows the basics of cancellation policy, rules and regulations, restrictions, applicable fees, and the refund process, they can avoid unnecessary hassles.

Overview of Lufthansa Cancellation Policy

Here are the overview of the Lufthansa Cancellation Policy based on the official information:

Policy Aspect	Details
24-Hour Cancellation	Free cancellation within 24 hours of booking if made 7+ days before travel.
Refundable Tickets	Eligible for full or partial refund based on fare conditions.
Non-Refundable Tickets	May receive taxes/fees refund; fare is usually non-refundable.
Flight Canceled by Lufthansa	Full refund for unused tickets; partial refund for partially used ones.
Cancellation Deadline	Can cancel online up to 24 hours before departure.
Refund Method	Refunds go to original payment method; automatic for online bookings.

What is the Lufthansa 24-Hour Cancellation Policy?

As the name suggests, Lufthansa cancellation policy 24 hours is designed to help fliers revoke their booking within a risk-free period of 24 hours. This means one can terminate their journey within this time frame for free. However, it comes with certain rules and restrictions that one must know before implementing it.

• Cancellations for all fare types are allowed during this grace period.
• One can get a full refund on the cancellation, irrespective of the fare type, cabin class, or travel destination chosen.
• No refund will be given if the ticket is a non-refundable one.
• The airline may give travel credit or something similar for cancelling non-refundable tickets.
• Passengers can cancel their booking online or through other modes.

Details about Lufthansa Cancellation Policy

Travel plans can change at any time, or some circumstances are unavoidable that lead to the revocation of the flight tickets. Lufthansa understands this fact. Hence, Lufthansa flight cancellation policy is there to ease the entire revocation and refund processes. Before terminating a journey, fliers are advised to go through this policy to understand everything and avoid unnecessary issues.

• Passengers are allowed to cancel their journey up to 24 hours before the expected departure time of Lufthansa flights.
• No refund is provided for non-refundable tickets.
• However, under some scenarios, non-refundable Lufthansa tickets are also eligible for a refund.
• When a flier cancels a ticket (refundable and non-refundable) within 24 hours of the booking.
• For such cancellations, the departure should be after 7 or more days.
• Flight cancellations made due to a serious health issue or death, in which the travelers are unable to board their flight, can request a refund.
• Lufthansa will give a full refund for the flights cancelled due to airline-specific reasons.
• In case a flight is delayed over 5 hours, passengers can cancel their tickets and get a full refund.
• When the tickets of confirmed bookings are cancelled and boarding is denied by the airline, passengers will be eligible to receive a refund.

Lufthansa Refundable Tickets vs Non-Refundable

Lufthansa’s refundable tickets offer flexibility, allowing cancellations and changes with a full or partial refund, though they come at a higher price. Non-refundable tickets are cheaper but offer limited flexibility—only taxes and fees are refundable, and changes may incur extra charges.

Feature	Refundable Tickets	Non-Refundable Tickets
Price	Higher	Lower
Refund Eligibility	Full or partial refund based on fare conditions	Only taxes and fees are refundable
Cancellation Fees	May apply depending on fare rules	Fare is non-refundable; cancellation fees may still apply
Flight Canceled by Airline	Full refund to original payment method	Full refund, even for non-refundable tickets, if Lufthansa cancels
Change Flexibility	High—changes allowed with minimal or no fees	Limited—changes may incur fees or be restricted
Best For	Travelers needing flexibility or uncertain plans	Budget-conscious travelers with fixed schedules

When Cancellation is Not Possible with Lufthansa?

Although Lufthansa offers a flexible cancellation policy, it does not allow revocation in certain scenarios. For instance, if a passenger is not able to board the flight or fly due to the demise of a close family member or the illness of a relative, they will not be permitted to revoke their booking. Instead, they can reschedule the booking according to their convenience. Simply put, only rescheduling is allowed for such scenarios.

What are the Conditions of Lufthansa Cancellation Policy?

Beforehand, a passenger must know certain conditions of the cancellation policy for Lufthansa, if they want to make an informed decision. These include:

• Passengers are allowed to cancel their booking online via the website or offline at the airport/ticketing office, and by phone calls.
• The cancellation method can be decided keeping the convenience and comfort in mind, not the original booking mode.
• Lufthansa gives a specific duration to cancel the flight tickets. One must inquire about the same by contacting the customer care of the carrier to get refunds.
• No matter whether a flier cancels the ticket or the flight is revoked by the airline, a refund request form should be submitted in every case.

What is the Lufthansa Flight Cancellation Fee?

Lufthansa is considered a passenger-friendly airline. However, the flight cancellation policy Lufthansa does not give the advantage of free revocation. This means passengers will need to pay a specific amount to cancel their booking.

• Within 24 hours of the booking, all cancellations are free.
• Whether a flier has a refundable ticket or a non-refundable one, they can request a full refund.
• Beyond the risk-free period, one will have to pay a specific amount to cancel the ticket.
• Depending on the travel classes and other factors, one may need to pay between USD 300 and USD 750 per ticket.

Example Lufthansa Cancellation Fees (Frankfurt to NYC):

Time Before Departure	Economy	Business
> 30 days	€75	€150
7–30 days	€200	€300
< 7 days	€350	€450

How to Cancel Lufthansa Flight Tickets?

The cancellation policy Lufthansa allows travelers to cancel their flights according to their convenience, comfort, and availability of the cancellation mode. No matter which option they choose, they must follow the necessary steps correctly.

Lufthansa Cancel tickets online

• Browse through the official website of Lufthansa.

• Find and click on the MY BOOKINGS option.

• Sign in here by using the login credentials, like the booking code and the passenger’s last name.

• Explore the bookings and select the one that requires cancellation.
• In the booking summary, the CANCELLATION button will be displayed on the screen.
• Click on it to revoke the selected booking.
• Once the cancellation is done, an automatic confirmation email will be sent to the passenger’s registered email address.

NOTE: When a ticket is purchased online, directly from the website or office of Lufthansa, no further action is needed for the refunds, as it will automatically be transferred to the account. Bookings done through other modes will require additional steps for refunds.

Lufthansa Ticket Cancellation Via Phone Call

• When the online method sounds a little complex or is not accessible for any reason, one can use the customer care numbers for flight cancellations.
• For this, fliers can find the contact number of the Lufthansa help center or the nearest Lufthansa ticketing or airport office.  
• Once they have numbers, they can call the same and connect with the Lufthansa representative.
• Now, explain everything to them and share the necessary details, such as the booking code and the last name of the passenger.
• After validating everything, the executive will tell the flyer if their booking is refundable or non-refundable.
• In case the cancellation is due to health-related or other reasons, passengers will need to submit the relevant documents.
• A Lufthansa representative will also give detailed information about the alternate options.
• Upon request, the executive will cancel the ticket.
• If required, the refund request form will also be submitted.
• Once the process is done, they will receive a confirmation email.

Ticket Cancellation At the Lufthansa Office

• Another easy option for flight cancellation is the Lufthansa office. 
• It can be either a ticketing office or an airport office. Depending on availability, one can choose their preferred Lufthansa office.
• After visiting the Lufthansa office, get in touch with an executive.
• They will ask for the booking details and cancellation reasons.
• When needed, submit essential documents, such as a medical certificate, a demise certificate, etc.
• The Lufthansa executive will verify everything and initiate the cancellation process.
• At the same time, they will also initiate the refund request.
• Once the process is completed, a confirmation email will be sent.

What is the Refund Policy of Lufthansa?

The refund policy of Lufthansa allows passengers to get a refund for a cancelled ticket. However, the same will give benefits to those who have refundable tickets. Passengers are advised to have the following in mind:

• Refunds for the booking can be requested online via the official website of Lufthansa.
• One can locate the details under FLIGHT DETAILS in the MY BOOKINGS options.
• Lufthansa Chat Assistant is also available to proceed with the refund request.
• Passengers can also call the Lufthansa Help Center to collect details regarding the refund and initiate the same.
• The official website has the REFUND REQUEST FORM.
• Passengers can find the same on the website or simply click on https://www.lufthansa.com/md/en/book-and-manage/cancellation-and-refund/refund/refund-form.html
• The refunds are provided in the payment mode used for the booking.

What are the Terms and Conditions of Lufthansa Refund Policy?

Just like the Lufthansa cancel flight policy, the refund policy also comes with some terms and conditions. This means passengers are allowed to get refunds only in certain circumstances. These include:

• The flight is cancelled by the airline without giving any alternative option.
• When the flight is delayed over 2 hours at the departure airport.
• If the flight’s arrival at the destination is delayed by 2 or more hours.
• In case Lufthansa changes the actual departure time on the travel day, and it is expanded for 5 or more hours.
• For a non-refundable ticket, the airline will only refund the service fees and taxes.
• Other voluntary cancellations are subject to thorough verification.

Does Lufthansa Have a Missed Flight Policy (No Show)?

Some situations are not in the control of a person. For instance, they may miss a flight due to traffic or an unexpected mechanical issue in the vehicle they are using to reach the airport. Lufthansa knows that such a scenario can happen to anyone. Therefore, they have a special policy to address such issues. This is called the missed flight policy. However, the benefits of this policy can only be availed if:

• Fliers contact the airline immediately after missing their flight.
• They should explain the reason and give evidence, if any.
• When eligible, passengers can get a reservation on the next available flight.

Check Here: What is the Turkish Airlines Cancellation Policy 2026?

In a nutshell,

No one can predict unforeseen events that can lead to flight revocation. Hence, it is necessary for fliers to read and understand the Lufthansa flight cancelled policy and refund-related rules. They should also go through the 24-hour cancellation policy and other legitimate methods to avoid the cancellation fee. In case of a doubt or query, passengers should immediately contact the airline.

FAQs on Lufthansa Cancellation Policy