EVA Air operates out of Terminal 1 at Ben Gurion Airport (TLV) in Tel Aviv. EVA Air Ben Gurion Airport Terminal ensures convenience with pet-friendly services, childcare rooms, and lost & found assistance. EVA Air passengers at TLV can enjoy efficient check-in services, access to the Star Alliance Lounge (for eligible travelers), and smooth connectivity to other international destinations. Terminal 1 is an international terminal that serves several global airlines and offers a range of amenities, including dining, shopping, and lounges. EVA Air TLV Terminal is well-equipped to handle the airline’s long-haul flights, providing a convenient and comfortable experience for Eva Air’s travelers.

Table of Contents
EVA Air Terminal at TLV Airport
Travelling with EVA Air, one of the busiest and most congested airports is Ben Gurion Airport (TLV), located at Terminal 1.
What is the EVA Air TLV Terminal Address?
7015001, Israel
Ben Gurion Airport (TLV) Map
Check All: EVA Air Terminal
How to Contact EVA Air Terminal at TLV Airport?
There are following Contact Details of EVA Air Terminal at TLV International Airport which are shown below:
| EVA Air TLV Terminal | Terminal 1 |
| Airport Type | International |
| Ben Gurion Airport Phone Number | +1-877-777-6741 / 972 3-972-3333 |
| Ben Gurion Airport Address | 7015001, Israel |
| Airport Name | Ben Gurion Airport |
| EVA Air Contact Number | 800-695-1188 |
| Ben Gurion Airport Code | TLV |
| EVA Air Ticket Counter Hours | 24/7 |
| EVA Air Official Website | https://www.evaair.com/en-hk/index.html |
| Official YouTube | https://www.youtube.com/user/EVAAirNorthAmerica |
| Official Twitter | https://twitter.com/EVAAirUS |
| Official Facebook | https://www.facebook.com/EVAAirUS/ |
| Official Instagram | https://www.instagram.com/EVAAirUs/ |
Departure Details for EVA Air Travelers at TLV International Airport
Departure details for EVA Air flights at TLV International Airport takes place at Terminal 1. Passengers are advised to arrive at least three hours before their scheduled departure time for international flights.
- Check-In Time: Arrive at the TLV airport at least 3 hours before your scheduled departure for international flights.
- Check-In Counters: Located in the departure area of TLV Terminal 1; passengers can check in, drop baggage, and receive boarding passes.
- Security Screening: Conducted after check-in; allow extra time during peak hours.
- Lounges: Eligible passengers of EVA Air can access the Star Alliance Lounge in TLV Terminal 1.
- Amenities: TLV Airport Terminal 1 offers restaurants, duty-free shopping, and other traveler services post-security.
- Boarding: Boarding typically begins 45–60 minutes before departure—monitor gate information screens at TLV Terminal for updates.
Arrival Details for EVA Air Travelers at TLV International Airport
EVA Air flights arrive at Terminal 1 of TLV International Airport. After landing, passengers will proceed through U.S. Customs and Border Protection for immigration and passport control.
- Immigration: Upon arrival, EVA Air passengers go through U.S. Customs and Border Protection for immigration clearance.
- TLV Airport Baggage Claim: After immigration, proceed to the designated baggage claim area to collect checked luggage.
- Customs: Passengers must pass through customs inspection before exiting the TLV terminal.
- Ground Transportation: TLV Terminal 1 offers access to taxis, ride-shares, AirTrain TLV, buses, and rental car services.
- Assistance: TLV Airport staff and signage are available to help guide passengers through the arrival process.
Queries Handled by EVA Air at Ben Gurion Airport
EVA Air at TLV handles queries related to flight bookings, check-in, baggage services, flight status, ticket changes, and cancellations. They assist with special requests, loyalty programs, boarding procedures, and connecting flights.
Flight Status & Schedule Updates at TLV Terminal

Passengers flying with EVA Air from Terminal 1 at TLV Airport can easily access real-time flight status and schedule updates through airport monitors, the EVA Air website, or mobile app. These updates include departure times, gate information, delays, and cancellations, ensuring travelers stay informed and can plan their airport arrival and boarding accordingly. TLV Terminal 1’s provide customer service desks.
Baggage Claim and Assistance at TLV Airport
EVA Air passengers departing from TLV’s Terminal 1 must adhere to the airline’s baggage policies, which include specific size, weight, and allowance limits for both checked and carry-on luggage. Oversized or overweight bags may incur additional fees. In case of lost or delayed luggage, travelers should immediately report the issue at EVA Air’s baggage service counter within TLV Terminal 1. The airline provides assistance in tracking and recovering missing items, ensuring timely updates and support throughout the claims process.
Special Assistance (Wheelchair, Unaccompanied Minors) at TLV Airport
EVA Air offers dedicated special assistance services at TLV Terminal 1 to support passengers with mobility needs, including wheelchair assistance from check-in through boarding and arrival. Families traveling with unaccompanied minors can request extra care and supervision throughout the journey. Passengers are encouraged to notify EVA Air in advance to ensure smooth coordination and a comfortable, safe travel experience. TLV Airport staff are available to assist with any special requirements during the airport process.
Ticket Cancellations and Refunds at TLV Airport
Passengers flying with EVA Air from TLV Terminal 1 can request ticket cancellations and refunds according to the airline’s policies. Refund eligibility depends on the fare type and ticket conditions. Cancellations can be made online, via EVA Air customer service, or at the airport ticket counters. Refund processing times may vary, and passengers are advised to keep their booking details handy for smooth handling. EVA Air staff at TLV are available to assist with cancellation requests and provide guidance on refund procedures.
Services and Facilities Offered By EVA Air at TLV International Airport
A range of amenities and services are available at Terminal 1 to ensure your travel is as comfortable as possible. Among the general services are the following:
| Medical Assistance | Information Desk |
| Dining and Shopping | TLV Airport Special Assistance |
| TLV Airport Ground Transport Access | Check-In & Security |
| TLV Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| TLV Airport Lost & Found Services | Baggage Services |
| TLV Luggage Storage | TLV Children’s Facilities |
Conclusion
EVA Air’s operations at Terminal 1 of Ben Gurion Airport (TLV) are designed to offer a smooth, comfortable, and well-supported travel experience for international passengers. From streamlined check-in and security processes to access to the Star Alliance Lounge and a wide range of amenities like dining, shopping, and special assistance, TLV Terminal 1 ensures all traveler needs are met. The airline provides efficient handling of baggage, flight status updates, ticket services, and lost or delayed luggage, alongside dedicated support for wheelchair users and unaccompanied minors.
FAQs about EVA Air at Ben Gurion Airport – TLV
What terminal does EVA Air use at TLV Airport?
Where is TLV Terminal 1 located?
What time should I arrive at TLV for an EVA Air international flight?
How can I contact EVA Air at TLV Airport?
Does EVA Air offer lounge access at TLV?
What should I do if my baggage is lost or delayed at TLV?
EVA Air Other Locations
