Travelers may easily and conveniently connect Havana with locations throughout Asia and beyond with Korean Air flights at HAV Airport departing from Terminal 1. Korean Air HAV Terminal passengers get benefit from streamlined check-in services, easy access to ground transportation, and connections to other flights, with courteous staff ready to assist throughout their journey.

HAV Terminal 1 is a modern, international terminal known for its efficient layout and wide range of passenger amenities, designed to enhance the travel experience and offers numerous conveniences such as diverse dining options featuring international cuisine, duty-free shopping for luxury brands, electronics, and travel essentials, as well as comfortable lounges that provide a relaxing environment before boarding. Terminal 1 provides excellent connectivity with ground transportation options, including taxis, ride-shares, car rentals, and access to the HAV AirTrain, which links passengers to Havana subway and rail networks.
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Korean Air Terminal at HAV International Airport
Korean Air operates from Terminal 1 at José Martí International Airport (HAV) in Havana, providing a convenient and well-equipped hub for travelers flying between the Cuba and Asia.
What is the Korean Air HAV Terminal Address?
Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba
José Martí International Airport (HAV) Map
Check All: Korean Air Terminal
How to Contact Korean Air Terminal in HAV Airport?
Get the full information below in a table related to Korean Air HAV Terminal, Phone Number, and links that help the travelers to reach out at the designated location in José Martí International Airport:
| Korean Air HAV Terminal | Terminal 1 |
| Airport Type | International |
| José Martí International Airport Phone Number | +1-877-777-6741 / 53 7 2664644 |
| José Martí International Airport Address | Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba |
| Airport Name | José Martí International Airport |
| Korean Air Contact Number | 800-438-5000 |
| José Martí International Airport Code | HAV |
| Korean Air Ticket Counter Hours | 24/7 |
| Korean Air Official Website | https://www.koreanair.com/ |
| Official Youtube | https://www.youtube.com/user/KoreanAirHome |
| Official Twitter | https://x.com/KoreanAir_KE |
| Official Facebook | https://www.facebook.com/KoreanAir.global |
| Official Instagram | https://www.instagram.com/koreanairworld/ |
See Korean Air Arrivals and Departure Details of Terminal and Gates at HAV Airport
Arrivals Details
Korean Air flights arrive at Terminal 1 of José Martí International Airport (HAV) in Havana. As one of HAV’s dedicated international terminals, Terminal 1 is equipped with modern facilities to ensure a smooth arrival experience for Korean Air passengers. Upon landing, travelers will disembark at assigned arrival gates in HAV Terminal 1, where they proceed directly to U.S. Customs and Border Protection for immigration clearance. After completing customs and immigration procedures, passengers can collect their checked baggage at the baggage claim area located within the same terminal. Arrival gate assignments may vary depending on the daily flight schedule and operational needs, so passengers and those meeting arriving travelers are encouraged to check real-time updates via the HAV Airport website or the Korean Air flight tracker.
Departure Details
Only Terminal 1, one of the main international terminals at José Martí International Airport (HAV), is used for Korean Air flights. It is recommended that passengers on Korean Air flights, particularly those going internationally, arrive at the terminal at least three hours prior to departure in order to give themselves adequate time for check-in, security checks, and boarding. On HAV Terminal 1’s departure level are Korean Air check-in counters, where employees can help with baggage drop-off, seat selection, and travel paperwork. Upon checking in, travelers walk through TSA security and enter the departure gates area. There, they may view their gate assignments in real time on airport monitors and on the HAV Airport website or apps.
Shopping and Dining at José Martí International Airport Terminal 1
Travelers flying with Korean Air from Terminal 1 at José Martí International Airport (HAV) can enjoy a variety of shopping and dining options designed to enhance their pre-flight experience. As one of HAV’s international terminals, Terminal 1 offers a well-rounded mix of duty-free stores, luxury brands, travel essentials, and diverse culinary choices. Passengers can explore Duty Free Americas for tax-free shopping on perfumes, cosmetics, alcohol, and souvenirs.
When it comes to food, HAV Terminal 1 provides a range of dining options to suit every palate. Korean Air passengers can enjoy quick-service favorites like McDonald’s or indulge in international cuisine at Soy & Sake, known for its Asian-inspired dishes. For a more relaxed experience, Avenue NYC offers sit-down meals with a full-service menu.
Services and Facilities Offered by Korean Air at HAV Airport
To make your trip as comfortable as possible, Terminal 1 offers a variety of facilities and services. The following are some examples of generic services:
| HAV Luggage Storage | HAV Children’s Facilities |
| Dining and Shopping | HAV Airport Special Assistance |
| HAV Airport Ground Transport Access | Check-In & Security |
| HAV Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| HAV Airport Lost & Found Services | Baggage Services |
| Medical Assistance at HAV | Information Desk at HAV |
Queries Handled by Korean Air at HAV Terminal to Provide Stress-Free Journeys
Korean Air at José Martí International Airport (HAV) Terminal 1 is committed to offering a smooth and stress-free travel experience by addressing a wide range of passenger queries and needs.
Baggage Claims and Assistance at HAV Airport

For passengers arriving on Korean Air flights at HAV Airport, all baggage claim services are handled at Terminal 1, where the airline operates. After clearing U.S. Customs and Border Protection, travelers can proceed to the baggage claim area on the arrivals level of HAV Terminal 1 to collect their checked luggage. In the event of delayed, lost, or damaged baggage, passengers should immediately report the issue at the Korean Air Baggage Service counter, located near the claim area. It’s important to keep your baggage tags and travel documents handy when filing a report. Korean Air provides real-time tracking and claim assistance through its website and customer service hotline, helping ensure a quick resolution.
Flight Status & Schedule Updates at HAV Terminal

For passengers flying with Korean Air from HAV Airport, staying updated on flight status and schedules is essential for a smooth travel experience. Korean Air operates from Terminal 1 at José Martí International Airport (HAV), and travelers can check real-time flight updates through several convenient channels. The most accurate and timely information on departure and arrival times, gate assignments, delays, or cancellations is available on the official Korean Air website, the HAV Airport website, or through the airline’s mobile app. Inside Terminal 1, digital display boards throughout the terminal continuously show live flight information to help passengers stay informed as they move through check-in, security, and boarding.
Ticket Cancellations and Refunds at HAV Airport
Passengers flying with Korean Air from HAV Airport Terminal 1 have access to flexible options for ticket cancellations and refunds, designed to accommodate changing travel plans. If you need to cancel your Korean Air ticket, the eligibility for a refund depends on the type of fare purchased, the timing of your cancellation, and the terms set by the airline. For tickets booked directly through the Korean Air website or authorized agents, passengers often benefit from a 24-hour risk-free cancellation policy, allowing full refunds if the ticket is canceled within 24 hours of purchase. To initiate a cancellation or refund while at HAV, travelers can visit the Korean Air ticket counter in Terminal 1 for assistance or contact the airline’s customer service hotline.
Hotels near HAV International Airport
There are several convenient hotels near José Martí International Airport (HAV) that cater to travelers seeking comfort and easy access to the airport. Whether you have an early morning flight or a long layover, staying at nearby hotels can make your journey much smoother.
Popular options include:
- TWA Hotel
- Hilton Havana HAV Airport,
- Hampton Inn -HAV
- Courtyard by Marriott Havana HAV Airport
Conclusion
Korean Air’s operations at José Martí International Airport Terminal 1 offer travelers a seamless and convenient gateway. With a modern terminal equipped with efficient check-in services, diverse dining and shopping options, and excellent ground transportation connectivity, passengers can enjoy a comfortable and well-supported journey. Korean Air ensures a smooth travel experience through attentive customer service, comprehensive baggage handling, and real-time flight updates. Flexible ticket cancellation and refund policies add peace of mind for changing travel plans. For those needing overnight accommodations, several nearby hotels provide easy access to the airport, making travel even more convenient.
FAQs about Korean Air at José Martí International Airport – HAV
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