Sichuan Airlines is one of the safest and most secure airlines in the world due to its cutting-edge technology system and architecture. All flights are operated by Sichuan Airlines at Greater Rochester International Airport (ROC) Terminal 1 in Rochester. The majority of the international flights are handled by Sichuan Airlines ROC Terminal, which also provides a number of passenger amenities like lounges, restaurants, special assistance, check-in counters, and shops.

Passengers traveling between the American States and South Asia can find convenient travel options withSichuan Airlines flights at ROC, which is the most famous and trusted airline for passengers. It has well-trained members that provide the best services and facilities to every passenger and make their journey enjoyable and stress-free.
Sichuan Airlines Terminal at ROC Airport
All international Sichuan Airlines flights arrive at Greater Rochester International Airport (ROC), Terminal 1, one of the busiest and most popular airports.
What is the Sichuan Airlines ROC Terminal Address?
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport (ROC) Map
Check All: Sichuan Airlines Terminal
How to Contact Sichuan Airlines Terminal in ROC?
We provide all the contact details about the Greater Rochester International Airport below for any queries you will contact on these number:
| Sichuan Airlines ROC Terminal | Terminal 1 |
| Airport Type | International |
| Greater Rochester International Airport Phone Number | +1-877-777-6741 / 1 585-753-7000 |
| Greater Rochester International Airport Address | 1200 Brooks Ave, Rochester, NY 14624, American States |
| Airport Name | Greater Rochester International Airport |
| Sichuan Airlines Contact Number | 86-4008-300999 |
| Greater Rochester International Airport Code | ROC |
| Sichuan Airlines Ticket Counter Hours | 24/7 |
| Sichuan Airlines Official Website | http://www.sichuanair.com/ |
| Official Twitter | https://twitter.com/Sichuan_Airline |
| Official Facebook | https://www.facebook.com/SichuanAirlines/ |
| Official Instagram | https://www.instagram.com/sichuanairlines.cn/ |
Departure Details for Sichuan Airlines Travelers at ROC Terminal
Terminal 1, a hub for numerous foreign carriers, is where Sichuan Airlines departs from Greater Rochester International Airport. Gate assignments for Sichuan Airlines flights can vary. Additional travelers should check airport monitors or the ROC website for real-time gate updates. It is recommended that travelers arrive 3 to 4 hours prior to departure in order to give themselves enough time for immigration, security, and check-in processes, especially for international flights .
Arrivals Details for Sichuan Airlines Travelers at ROC Terminal
Sichuan Airlines often uses Terminal 1 at ROC, where the majority of Chinese foreign carriers. Although the exact gate assignments aren’t made available beforehand, travelers should anticipate disembarking in Terminal 1. After stepping off the plane, passengers go through Terminal 1’s immigration and customs departments.
- Baggage Claim: Located on the arrivals level of Terminal 1
- Immigration & Customs: Customs and passport control for international travellers may take 30 to 60 minutes, depending on traffic.
- Public Transportation Options: Taxis, rideshares (Uber/Lyft), AirTrain ROC, and rental cars are available.
- Connecting Flights: Follow signs for flight connections.
International Flights of Sichuan Airlines at ROC Terminal
Sichuan Airlines connects Rochester with major cities through its international flights, which are operated out of Terminal 1 at Greater Rochester International Airport (ROC). Passengers on international flights with Sichuan Airlines are required to check in at the airline’s designated counters (typically counters 40–67 and 70–75) in the departures area of Terminal 1. These flights usually make use of contemporary aircraft, which provides improved comfort and facilities for lengthy journeys.
Facilities Offered By Sichuan Airlines at ROC International Airport
| Category | Facilities/Services |
|---|---|
| Check-in & Security | Multiple airline check-in counters Self-service kiosks TSA security screening |
| Dining Options at ROC Terminal | Wide range of restaurants and cafes, including Shake Shack, Starbucks, Camden Food Co., etc. |
| Shopping | Duty-free stores (DFS) Luxury and retail shops (Michael Kors, Coach, Hudson News, etc.) |
| Wi-Fi & Connectivity | Free unlimited Wi-Fi throughout the ROC terminal |
| Transportation Access | AirTrain ROC station for transfers between terminals and to public transit (LIRR, subway) Taxis, ride-shares, rental car services |
| Baggage Services at ROC Terminal | Baggage carts Lost & found Baggage storage (off-site nearby) |
| Mobility Assistance | Wheelchair access Elevators and accessible restrooms |
| Other Services at ROC Terminal | Currency exchange and ATMs Charging stations Information desks |
| Family Services | Nursing rooms at ROC Family restrooms at ROC |
Queries Handled by Sichuan Airlines to Provide Stress-Free Journeys
To guarantee a seamless journey, Sichuan Airlines responds to a range of guest inquiries at Terminal 1 of Greater Rochester International Airport (ROC). Several important questions are answered below:
Flight Status & Schedule Updates at ROC Terminal

For Sichuan Airlines flights at ROC Terminal 1, there are several easy ways to get flight status and itinerary updates. Real-time updates can be viewed by travelers via the official Sichuan Airlines website, mobile app, or by getting in touch with customer support. Live flight information, including gate numbers, boarding times, and delays, is also shown on digital display boards located throughout Terminal 1.
Ticket Cancellations and Refunds at ROC Airport
Refunds and cancellations of tickets for Sichuan Airlines flights at ROC Airport are typically handled in accordance with the airline’s refund and pricing policies. Initially, travelers should try to cancel or change their reservations online via the official Sichuan Airlines website or get in touch with customer support. Refunds, rebooking, and cancellations can be handled by Sichuan Airlines employees at the Terminal 1 ticketing counter at ROC during business hours.
Baggage Policies & Lost/Delayed Luggage Claims at ROC Airport
The amount of baggage that can be checked internationally by Sichuan Airlines depends on the route and class. Generally, economy travelers are allowed to check one or two bags up to 23 kg each, while business or first class passengers can check up to 32 kg per bag. Report any delays, damage, or loss of your luggage as soon as possible at the Baggage Service Counter in the arrival hall of Terminal 1 at ROC. You should also file a Property Irregularity Report (PIR) with specific details regarding your luggage.
Access to Exclusive Lounges at ROC Terminal
A variety of exclusive lounges are available at ROC Terminal 1, those flying on Sichuan Airlines’ international routes (usually through codeshare partners in SkyTeam or Star Alliance) can access a number of airline-branded lounges and a common Priority Pass network at Terminal 1 of ROC International Airport. Important lounges include the Air France–KLM Lounge (next to Gate 1), which is well-known for its spa services, Wi-Fi, French-style meals, and showers. In addition to the separate Primeclass Lounge by Gates 8 and 9, that provides Wi-Fi, refreshments, and limitless booze.
Hotel Near Greater Rochester International Airport Terminal
| Hotel | Distance |
| TWA Hotel | 0.5 km via AirTrain |
| Hampton Inn NY–ROC | 2.7 km (1.7 mi) |
| Fairfield Inn by Marriott ROC Airport | 1.8 km (1.1 mi) |
| Hilton Garden Inn Queens–ROC | 1.8 km (1.1 mi) |
| Courtyard by Marriott Rochester ROC Airport | 2.6 km (1.6 mi) |
| DoubleTree by Hilton Rochester ROC Airport | 4.8 km (3 mi) |
Conclusion
Greater Rochester International Airport is a major hub for Sichuan Airlines. Terminal 1 is renowned for its cutting-edge facilities and orderly layout, which ensure a seamless travel experience for international passengers. Features include spacious check-in spaces, effective security, excellent lounges, and a variety of dining and shopping options.
FAQs about Sichuan Airlines at Greater Rochester International Airport – ROC
Which terminal does Sichuan Airlines use at ROC?
How can I track the status of my Sichuan Airlines flight from ROC?
What is the address of Finnair Terminal at ROC?
How can I contact Sichuan Airlines at ROC Terminal?
Is there transportation from Terminal 1 to nearby hotels?
What are the check-in timings for Sichuan Airlines flights at ROC?
Where is the Sichuan Airlines ticketing counter located at ROC?
What facilities are available at Sichuan Airlines Terminal in ROC?
Sichuan Airlines Other Locations
