Southwest Airlines at CPH Terminal 5 is well-known for its excellent customer service, flexible flight options, and low-cost fares connecting Copenhagen to major destinations across the Denmark. Southwest Airlines CPH Terminal 5, one of Copenhagen busiest and most traveler-friendly airport terminals. Known for its efficiency and modern amenities, Terminal 5 offers Southwest passengers a smooth and enjoyable travel experience from check-in to boarding. For the most up-to-date flight information, baggage policies, and check-in guidelines, passengers are encouraged to visit the official Southwest Airlines website or the CPH Airport portal before traveling.

The terminal provides easy access to ground transportation, including the AirTrain CPH, taxis, and ride-share services, making it convenient for passengers arriving or departing from any part of Copenhagen. Travelers can take advantage of a variety of dining options, retail stores, and comfortable waiting areas while preparing for their flights. Experience the perfect combination of convenience, comfort, and affordability when flying with Southwest Airlines at CPH Terminal 5.
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Southwest Airlines Terminal at CPH International Airport
Southwest Airlines operates from Terminal 5 at Copenhagen Airport (CPH) in Copenhagen, offering passengers a convenient and comfortable travel experience. Terminal 5, is a modern and efficient hub equipped with a wide range of amenities.
What is the Southwest Airlines CPH Terminal Address?
Lufthavnsboulevarden 6, 2770 Kastrup, Denmark
Copenhagen Airport (CPH) Map
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How to Get in Touch with Southwest Airlines Terminal in CPH?
Below we provide the information related to Southwest Airlines at Copenhagen Airport (CPH), passengers can contact the airline’s customer service through multiple convenient channels.
| Southwest Airlines CPH Terminal | Terminal 5 |
| Airport Type | International |
| Copenhagen Airport Phone Number | +1-877-777-6741 / 45 32 31 32 31 |
| Copenhagen Airport Address | Lufthavnsboulevarden 6, 2770 Kastrup, Denmark |
| Airport Name | Copenhagen Airport |
| Southwest Airlines Contact Number | 1-800-435-9792 |
| Copenhagen Airport Code | CPH |
| Southwest Airlines Ticket Counter Hours | 24/7 |
| Southwest Airlines Official Website | https://www.southwest.com/ |
| Official Youtube | https://www.youtube.com/@SouthwestAir |
| Official Twitter | https://x.com/southwestair |
| Official Facebook | https://www.facebook.com/SouthwestAir |
| Official Instagram | https://www.instagram.com/southwestair/ |
Arrivals Details at CPH Airport for Southwest Airlines Travelers
When arriving at Copenhagen Airport, passengers on Southwest Airlines CPH Terminal flights will land at Terminal 5, which offers an easy and organized arrival process. After deplaning, travelers can follow clear signage to baggage claim areas located on the lower level, where Southwest staff are available to assist with luggage inquiries or issues. Terminal 5’s arrival area provides access to ground transportation options, including the AirTrain CPH, taxis, shuttles, and ride-share services, making it simple to reach destinations across Copenhagen.
Southwest Airlines Departures Details at CPH Airport
Passengers flying with Southwest Airlines CPH Terminal will depart from Terminal 5, a modern and traveler-friendly hub designed for comfort and efficiency. The departure area offers a seamless experience starting with quick and easy check-in counters and self-service kiosks located conveniently near the entrance. Southwest Airlines travelers are advised to arrive at least two hours before domestic flights to allow time for check-in, baggage drop, and security screening. Terminal 5 provides a wide range of amenities for departing passengers, including dining options, coffee shops, retail outlets, and comfortable seating areas near the gates.
Special Assistance ( Pet relief areas, Disability Persons) at CPH Terminal

The Southwest Airlines Copenhagen Airport Terminal 5 is fully equipped to provide special assistance and accessible facilities for all travelers, ensuring a comfortable and inclusive experience. Passengers with disabilities can access wheelchair assistance, priority check-in, and dedicated boarding support upon request. The terminal features accessible restrooms, elevators, and ramps designed to meet ADA standards, allowing smooth navigation for passengers with mobility challenges. For travelers with service animals or pets, CPH Terminal offers designated pet relief areas located both pre-security and post-security, providing a safe and convenient space for pets to rest.
Lost and Found Services at CPH Terminal
If you misplace an item while traveling through the Southwest Airlines CPH Terminal, rest assured that CPH Airport’s Lost and Found Services are available to help you recover your belongings. Items lost at security checkpoints, gates, or within Terminal 5 are handled by the CPH Lost and Found Department, which can be contacted via the CPH Airport website or by visiting the Lost and Found office located in the terminal. For belongings left onboard a Southwest Airlines flight, passengers should contact Southwest’s Lost and Found team directly through their official website or by calling Southwest Customer Service.
Services and Facilities Offered By Southwest Airlines at CPH International Airport
Southwest Airlines CPH Terminal at Copenhagen Airport (CPH) offers a wide range of services and facilities designed to make every passenger’s journey smooth, comfortable, and convenient.
- Dedicated Check-In Counters: Efficient baggage drop and boarding pass issuance at CPH Airport.
- Self-Service Kiosks: Quick and convenient check-in options.
- Priority Boarding: For premium and elite passengers to board ahead of others.
- Baggage Assistance: Handling and special services for oversized or fragile items at CPH Airport.
- Customer Service Desks: Assistance with reservations, ticket changes, and travel information at CPH Airport.
- Flight Information Displays at CPH: Real-time updates on flight status and gate assignments.
- Special Assistance Services: Support for passengers with reduced mobility or special needs at CPH Airport.
- Ground Transportation Coordination: Information and access to taxis, ride-shares, and CPH AirTrain services.
Tips for Passengers for Easy Flight at CPH Terminal with Southwest Airlines
To ensure a smooth and stress-free journey when flying from the Southwest Airlines CPH Terminal, passengers should plan ahead and take advantage of the many convenient services available at Copenhagen Airport Terminal 5.
Baggage Policies & Lost/Delayed Luggage Claims at CPH Airport
The Southwest Airlines CPH Terminal at Copenhagen Airport (CPH) provides passengers with efficient and traveler-friendly baggage services to ensure a hassle-free experience. Southwest Airlines allows two free checked bags per passenger, adhering to its famous no-fee baggage policy (subject to weight and size limits). Passengers can use the self-service kiosks or staffed counters at Terminal 5 to check in luggage easily. In case of lost or delayed baggage, travelers should immediately report the issue at the Southwest Airlines Baggage Service Office located near the baggage claim area or file a report online through the Southwest Airlines website.
Flight Status & Schedule Updates at CPH Terminal

Staying updated with your flight information at the Southwest Airlines CPH Terminal is simple and convenient. Travelers can check real-time flight status and schedule updates using the Southwest Airlines mobile app, website, or the digital flight information boards located throughout Terminal 5. Passengers are advised to arrive at least three hours before departure for International flights to allow sufficient time for check-in, security screening, and boarding. The Southwest Airlines CPH Terminal ensures smooth communication by sending flight notifications via email, text, or app alerts for any delays, gate changes, or cancellations.
Ticket Cancellations and Refunds Policies at CPH Airport
At the Southwest Airlines CPH Terminal, flexibility is a top priority for travelers. Southwest’s well-known no-change-fee policy allows passengers to modify or cancel their tickets without incurring extra charges. If you cancel your flight at least 10 minutes before departure, you can retain the full value of your ticket as a flight credit for future travel. Refundable fare holders can request direct refunds to their original payment method. Cancellations can be easily managed through the Southwest Airlines website, mobile app, or at the ticket counter in Terminal 5 at CPH.
Hotels near CPH Terminal

For passengers flying through the Southwest Airlines CPH Terminal, several comfortable and convenient hotels near CPH Airport provide ideal accommodation options. Top nearby hotels include-
| Hotel Name | Distance from CPH Terminal | Key Features & Amenities |
|---|---|---|
| TWA Hotel at CPH Airport | 0.1 miles (Connected to Terminal 5) | On-site at CPH, direct terminal access, rooftop pool, fitness center, dining options |
| Courtyard by Marriott Copenhagen CPH Airport | 1.1 miles | Free airport shuttle, fitness center, restaurant, business services |
| Hilton Copenhagen CPH Airport | 1.3 miles | 24-hour shuttle service, restaurant, bar, meeting rooms, indoor pool |
| Holiday Inn Express CPH-AirTrain | 2.0 miles | Free shuttle, continental breakfast, modern rooms, close to AirTrain |
| Radisson Hotel CPH Airport | 1.5 miles | Airport shuttle, restaurant, bar, conference facilities |
Conclusion
The Southwest Airlines Copenhagen Airport Terminal 5 offers passengers a seamless blend of comfort, convenience, and affordability, making it one of the best travel experiences in Copenhagen. With its modern facilities, efficient check-in options, and exceptional customer service, Southwest ensures that every stage of the journey—from departure to arrival—is smooth and enjoyable. Southwest Airlines’ flexible policies—such as two free checked bags, no change fees, and hassle-free ticket cancellations or refunds—reflect its commitment to customer satisfaction. Passengers can stay updated with real-time flight alerts and use Southwest’s digital platforms for managing bookings and tracking baggage.
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