Southwest Airlines at YYC Terminal 5 is well-known for its excellent customer service, flexible flight options, and low-cost fares connecting Calgary to major destinations across the Canada. Southwest Airlines YYC Terminal 5, one of Calgary busiest and most traveler-friendly airport terminals. Known for its efficiency and modern amenities, Terminal 5 offers Southwest passengers a smooth and enjoyable travel experience from check-in to boarding. For the most up-to-date flight information, baggage policies, and check-in guidelines, passengers are encouraged to visit the official Southwest Airlines website or the YYC Airport portal before traveling.

The terminal provides easy access to ground transportation, including the AirTrain YYC, taxis, and ride-share services, making it convenient for passengers arriving or departing from any part of Calgary. Travelers can take advantage of a variety of dining options, retail stores, and comfortable waiting areas while preparing for their flights. Experience the perfect combination of convenience, comfort, and affordability when flying with Southwest Airlines at YYC Terminal 5.
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Southwest Airlines Terminal at YYC International Airport
Southwest Airlines operates from Terminal 5 at Calgary International Airport (YYC) in Calgary, offering passengers a convenient and comfortable travel experience. Terminal 5, is a modern and efficient hub equipped with a wide range of amenities.
What is the Southwest Airlines YYC Terminal Address?
2000 Airport Rd NE, Calgary, AB T2E 6W5, Canada
Calgary International Airport (YYC) Map
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How to Get in Touch with Southwest Airlines Terminal in YYC?
Below we provide the information related to Southwest Airlines at Calgary International Airport (YYC), passengers can contact the airline’s customer service through multiple convenient channels.
| Southwest Airlines YYC Terminal | Terminal 5 |
| Airport Type | International |
| Calgary International Airport Phone Number | +1-877-777-6741 / 1 403-735-1200 |
| Calgary International Airport Address | 2000 Airport Rd NE, Calgary, AB T2E 6W5, Canada |
| Airport Name | Calgary International Airport |
| Southwest Airlines Contact Number | 1-800-435-9792 |
| Calgary International Airport Code | YYC |
| Southwest Airlines Ticket Counter Hours | 24/7 |
| Southwest Airlines Official Website | https://www.southwest.com/ |
| Official Youtube | https://www.youtube.com/@SouthwestAir |
| Official Twitter | https://x.com/southwestair |
| Official Facebook | https://www.facebook.com/SouthwestAir |
| Official Instagram | https://www.instagram.com/southwestair/ |
Arrivals Details at YYC Airport for Southwest Airlines Travelers
When arriving at Calgary International Airport, passengers on Southwest Airlines YYC Terminal flights will land at Terminal 5, which offers an easy and organized arrival process. After deplaning, travelers can follow clear signage to baggage claim areas located on the lower level, where Southwest staff are available to assist with luggage inquiries or issues. Terminal 5’s arrival area provides access to ground transportation options, including the AirTrain YYC, taxis, shuttles, and ride-share services, making it simple to reach destinations across Calgary.
Southwest Airlines Departures Details at YYC Airport
Passengers flying with Southwest Airlines YYC Terminal will depart from Terminal 5, a modern and traveler-friendly hub designed for comfort and efficiency. The departure area offers a seamless experience starting with quick and easy check-in counters and self-service kiosks located conveniently near the entrance. Southwest Airlines travelers are advised to arrive at least two hours before domestic flights to allow time for check-in, baggage drop, and security screening. Terminal 5 provides a wide range of amenities for departing passengers, including dining options, coffee shops, retail outlets, and comfortable seating areas near the gates.
Special Assistance ( Pet relief areas, Disability Persons) at YYC Terminal

The Southwest Airlines Calgary International Airport Terminal 5 is fully equipped to provide special assistance and accessible facilities for all travelers, ensuring a comfortable and inclusive experience. Passengers with disabilities can access wheelchair assistance, priority check-in, and dedicated boarding support upon request. The terminal features accessible restrooms, elevators, and ramps designed to meet ADA standards, allowing smooth navigation for passengers with mobility challenges. For travelers with service animals or pets, YYC Terminal offers designated pet relief areas located both pre-security and post-security, providing a safe and convenient space for pets to rest.
Lost and Found Services at YYC Terminal
If you misplace an item while traveling through the Southwest Airlines YYC Terminal, rest assured that YYC Airport’s Lost and Found Services are available to help you recover your belongings. Items lost at security checkpoints, gates, or within Terminal 5 are handled by the YYC Lost and Found Department, which can be contacted via the YYC Airport website or by visiting the Lost and Found office located in the terminal. For belongings left onboard a Southwest Airlines flight, passengers should contact Southwest’s Lost and Found team directly through their official website or by calling Southwest Customer Service.
Services and Facilities Offered By Southwest Airlines at YYC International Airport
Southwest Airlines YYC Terminal at Calgary International Airport (YYC) offers a wide range of services and facilities designed to make every passenger’s journey smooth, comfortable, and convenient.
- Dedicated Check-In Counters: Efficient baggage drop and boarding pass issuance at YYC Airport.
- Self-Service Kiosks: Quick and convenient check-in options.
- Priority Boarding: For premium and elite passengers to board ahead of others.
- Baggage Assistance: Handling and special services for oversized or fragile items at YYC Airport.
- Customer Service Desks: Assistance with reservations, ticket changes, and travel information at YYC Airport.
- Flight Information Displays at YYC: Real-time updates on flight status and gate assignments.
- Special Assistance Services: Support for passengers with reduced mobility or special needs at YYC Airport.
- Ground Transportation Coordination: Information and access to taxis, ride-shares, and YYC AirTrain services.
Tips for Passengers for Easy Flight at YYC Terminal with Southwest Airlines
To ensure a smooth and stress-free journey when flying from the Southwest Airlines YYC Terminal, passengers should plan ahead and take advantage of the many convenient services available at Calgary International Airport Terminal 5.
Baggage Policies & Lost/Delayed Luggage Claims at YYC Airport
The Southwest Airlines YYC Terminal at Calgary International Airport (YYC) provides passengers with efficient and traveler-friendly baggage services to ensure a hassle-free experience. Southwest Airlines allows two free checked bags per passenger, adhering to its famous no-fee baggage policy (subject to weight and size limits). Passengers can use the self-service kiosks or staffed counters at Terminal 5 to check in luggage easily. In case of lost or delayed baggage, travelers should immediately report the issue at the Southwest Airlines Baggage Service Office located near the baggage claim area or file a report online through the Southwest Airlines website.
Flight Status & Schedule Updates at YYC Terminal

Staying updated with your flight information at the Southwest Airlines YYC Terminal is simple and convenient. Travelers can check real-time flight status and schedule updates using the Southwest Airlines mobile app, website, or the digital flight information boards located throughout Terminal 5. Passengers are advised to arrive at least three hours before departure for International flights to allow sufficient time for check-in, security screening, and boarding. The Southwest Airlines YYC Terminal ensures smooth communication by sending flight notifications via email, text, or app alerts for any delays, gate changes, or cancellations.
Ticket Cancellations and Refunds Policies at YYC Airport
At the Southwest Airlines YYC Terminal, flexibility is a top priority for travelers. Southwest’s well-known no-change-fee policy allows passengers to modify or cancel their tickets without incurring extra charges. If you cancel your flight at least 10 minutes before departure, you can retain the full value of your ticket as a flight credit for future travel. Refundable fare holders can request direct refunds to their original payment method. Cancellations can be easily managed through the Southwest Airlines website, mobile app, or at the ticket counter in Terminal 5 at YYC.
Hotels near YYC Terminal

For passengers flying through the Southwest Airlines YYC Terminal, several comfortable and convenient hotels near YYC Airport provide ideal accommodation options. Top nearby hotels include-
| Hotel Name | Distance from YYC Terminal | Key Features & Amenities |
|---|---|---|
| TWA Hotel at YYC Airport | 0.1 miles (Connected to Terminal 5) | On-site at YYC, direct terminal access, rooftop pool, fitness center, dining options |
| Courtyard by Marriott Calgary YYC Airport | 1.1 miles | Free airport shuttle, fitness center, restaurant, business services |
| Hilton Calgary YYC Airport | 1.3 miles | 24-hour shuttle service, restaurant, bar, meeting rooms, indoor pool |
| Holiday Inn Express YYC-AirTrain | 2.0 miles | Free shuttle, continental breakfast, modern rooms, close to AirTrain |
| Radisson Hotel YYC Airport | 1.5 miles | Airport shuttle, restaurant, bar, conference facilities |
Conclusion
The Southwest Airlines Calgary International Airport Terminal 5 offers passengers a seamless blend of comfort, convenience, and affordability, making it one of the best travel experiences in Calgary. With its modern facilities, efficient check-in options, and exceptional customer service, Southwest ensures that every stage of the journey—from departure to arrival—is smooth and enjoyable. Southwest Airlines’ flexible policies—such as two free checked bags, no change fees, and hassle-free ticket cancellations or refunds—reflect its commitment to customer satisfaction. Passengers can stay updated with real-time flight alerts and use Southwest’s digital platforms for managing bookings and tracking baggage.
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