As the national flag carrier of Vietnam, Vietnam Airlines offers premium services and modern amenities at SWF, ensuring a seamless travel experience. Vietnam Airlines operates from Stewart International Airport (SWF) at Terminal 4 in Newburgh, providing convenient access for travelers flying between the American States and Vietnam. Passengers flying with Vietnam Airlines SWF Terminal can enjoy comfortable lounges, fast security processing, and easy connections to ground transportation, including AirTrain SWF.

Terminal 4 is known for its state-of-the-art facilities, efficient check-in counters, and a wide range of dining and shopping options. The terminal is also well-connected to Newburgh via public transportation, including the AirTrain and subway lines, making it convenient for both local and international travelers. With a strong reputation for safety, reliability, and customer service, Vietnam Airlines at SWF ensures a pleasant travel experience whether you’re flying for business or leisure.
Table of Contents
Vietnam Airlines at SWF International Airport
Vietnam Airlines operates from Terminal 4 at Stewart International Airport (SWF) in Newburgh, providing passengers with a modern and efficient gateway between the American States and Vietnam. As the national carrier of Vietnam, the airline offers non-stop and connecting flights to major destinations.
What is the Vietnam Airlines SWF Terminal Address?
1180 First St, New Windsor, NY 12553, American States
Stewart International Airport (SWF) Map
Check All: Vietnam Airlines Terminal
How to Contact Vietnam Airlines at SWF International Airport?
Below, we provide contact details to get in touch with Vietnam Airlines at Stewart International Airport, including their assigned terminal, address and links etc.
| Vietnam Airlines SWF Terminal | Terminal 4 |
| Airport Type | International |
| Stewart International Airport Phone Number | +1-877-777-6741 / 1 845-564-7200 |
| Stewart International Airport Address | 1180 First St, New Windsor, NY 12553, American States |
| Airport Name | Stewart International Airport |
| Vietnam Airlines Contact Number | +84 24 38320320 |
| Stewart International Airport Code | SWF |
| Vietnam Airlines Ticket Counter Hours | 24/7 |
| Vietnam Airlines Official Website | https://www.vietnamairlines.com/us/en/home |
| Official Youtube | https://www.youtube.com/@VietnamAirlines |
| Official Twitter | https://x.com/VietnamAirlines |
| Official Facebook | https://www.facebook.com/VietnamAirlines |
| Official Instagram | https://www.instagram.com/vietnamairlines/ |
Departures Details of Terminal and Gates for Vietnam Airlines Travelers at SWF Airport
Vietnam Airlines operates its departures from Terminal 4 at Stewart International Airport (SWF). Travelers are advised to arrive at least 3 hours prior to departure for international flights to allow sufficient time for check-in, security screening, and boarding. Upon entering Terminal 4, Vietnam Airlines check-in counters are clearly marked, and airline staff are available to assist with baggage drop and boarding pass issuance. Departure gates for Vietnam Airlines flights are typically located in the B Concourse of Terminal 4, but gate assignments may vary, so it’s important to check flight information displays or confirm via the airline’s official website or app.
Arrivals Details of Terminal and Gates for Vietnam Airlines Travelers at SWF Airport
All Vietnam Airlines arrivals at SWF Airport are handled through Terminal 4, ensuring a streamlined entry process into the American States. International passengers arriving from Vietnam will disembark at gates located in Terminal 4 and proceed directly to U.S. Customs and Border Protection (CBP) for immigration and baggage claim. Terminal 4 is equipped with efficient customs facilities, multilingual signage, and assistance for international travelers, making the arrival process quicker and more comfortable. After clearing customs, passengers can access ground transportation options such as the AirTrain SWF, taxis, ride-share services, or rental car facilities.
Lounges for Vietnam Airlines Travelers at SWF Terminal

Passengers flying with Vietnam Airlines from SWF Terminal 4 can enjoy access to select airport lounges, offering comfort and premium services before departure. While Vietnam Airlines does not operate its own dedicated lounge at SWF, eligible Business Class passengers and SkyTeam Elite Plus members have access to partner lounges within Terminal 4, depending on the time of day and availability. These lounges offer a peaceful environment with amenities including complimentary Wi-Fi, gourmet snacks, beverages, comfortable seating, and shower facilities — ideal for relaxing or catching up on work before a long-haul flight.
Travelling with Pets at SWF Terminal

Traveling with pets via the Vietnam Airlines SWF Terminal is possible under specific airline regulations and U.S. entry requirements. While Vietnam Airlines has limited options for pet travel on certain aircraft types and routes, passengers must coordinate in advance to ensure all guidelines are followed. Typically, pets are allowed as checked baggage or cargo, depending on size and breed, and must be transported in an airline-approved crate. SWF Terminal 4 is equipped with pet relief areas both inside and outside the terminal, providing comfort and convenience for travelers with animals. Travelers must ensure they carry all necessary documentation for their pets, including vaccination records, health certificates, and import permits as required by U.S. Customs and Border Protection.
Services Offered By Vietnam Airlines at SWF International Airport
At Stewart International Airport (SWF), Vietnam Airlines offers a range of services to ensure a smooth and comfortable travel experience for its passengers.
| Dining and Shopping | SWF Airport Special Assistance |
| SWF Airport Ground Transport Access | Check-In & Security at SWF |
| SWF Airport Lounges | Transport Links at SWF |
| SWF Children’s Facilities | SWF Luggage Storage |
| Wi-Fi Access | Flight Information Displays at SWF |
| SWF Airport Lost & Found Services | Baggage Services |
| Check-in Services | Currency Exchange at SWF |
Queries Handled by Vietnam Airlines at SWF Terminal to Provide Stress-Free Trip
At the Vietnam Airlines SWF Terminal, a dedicated team of customer service agents is available to handle a wide range of passenger queries to ensure a stress-free and smooth travel experience. Common queries addressed at the Vietnam Airlines counter in Terminal 4 include baggage allowance and lost luggage, flight check-in and boarding procedures, etc.
Baggage Policies & Lost/Delayed Luggage Claims at SWF Airport

At the Vietnam Airlines SWF Terminal (Terminal 4), baggage policies are designed to ensure a smooth and secure travel experience. Passengers are allowed to check in baggage according to their fare class, with Economy Class typically permitted one or two checked bags and Business Class travelers enjoying a more generous allowance. Carry-on baggage must meet size and weight limits as outlined by Vietnam Airlines. In the event of lost or delayed luggage, passengers should immediately report the issue at the Vietnam Airlines baggage service desk located within Terminal 4’s arrivals area.
Flight Status & Schedule Updates at SWF Terminal
To stay informed about Vietnam Airlines flight status and schedule updates at SWF Terminal 4, passengers can check real-time information via the official SWF Airport website, the Vietnam Airlines mobile app, or digital flight information screens within the terminal. These tools provide timely updates on departure and arrival times, gate assignments, delays, and cancellations. Passengers are advised to arrive at least three hours before international departures and confirm their flight details prior to heading to the airport.
Ticket Cancellation and Refunds at SWF Terminal

For passengers needing to cancel or modify their booking with Vietnam Airlines at SWF Terminal, assistance is available at the ticketing counter located in Terminal 4. Cancellations and refund eligibility depend on the fare conditions associated with the ticket type—refundable fares offer more flexibility, while promotional or discounted tickets may carry penalties or be non-refundable. Passengers can also request changes or initiate refund requests through the Vietnam Airlines website or customer service hotline. At the Vietnam Airlines SWF Terminal, staff are trained to guide travelers through the refund process.
Check-in Information at Vietnam Airlines SWF Terminal
Passengers flying with Vietnam Airlines from SWF International Airport can complete their check-in process at Terminal 4, which serves as the main hub for the airline at the airport. The Vietnam Airlines SWF Terminal offers a dedicated check-in area located in the departure hall of Terminal 4, where travelers can check in for international flights to Vietnam and other connecting destinations. Check-in counters typically open 3 hours before departure and close 1 hour prior to takeoff, so passengers are strongly encouraged to arrive early to allow enough time for security screening, immigration procedures, and potential airline requirements.
Conclusion
Traveling with Vietnam Airlines at SWF International Airport offers passengers a streamlined, comfortable, and well-supported journey from start to finish. Operating from Terminal 4, one of the most modern and efficient terminals at SWF, Vietnam Airlines provides exceptional services including smooth check-in procedures, access to premium lounges, reliable baggage handling, and responsive customer support. Whether you’re departing or arriving, the Vietnam Airlines SWF Terminal ensures easy access to ground transportation, convenient dining and shopping options, and essential amenities like pet relief areas, children’s facilities, and Wi-Fi connectivity.
FAQs about Vietnam Airlines at Stewart International Airport – SWF
What terminal does Vietnam Airlines use at SWF Airport?
What is the check-in time for Vietnam Airlines at SWF?
How can I contact Vietnam Airlines at SWF Airport?
What should I do if my baggage is lost or delayed at SWF?
What amenities are available at Terminal 4 for Vietnam Airlines passengers?
What transportation options are available from SWF Terminal 4?
Is special assistance available for elderly or disabled passengers?
Vietnam Airlines Other Locations
