Viva Aerobus, Mexico’s leading low-cost airline, provides travelers with an affordable and convenient travel option at José Joaquín de Olmedo International Airport (GYE) from Terminal 1. Viva Aerobus GYE Terminal 1 connects Guayaquil with various destinations across Mexico, offering budget-friendly flights without compromising comfort. The airline also provides an extensive selection of baggage and seat options to accommodate various travel needs, all while maintaining an exceptional standard of service. Passengers can expect a seamless check-in process, with modern amenities to enhance their travel experience.

Passengers at GYE Terminal can enjoy easy access to ground transportation, including taxis, buses, and the AirTrain, making it easier to explore the vibrant City of Guayaquil before or after their flight. The terminal itself is modern and well-equipped, featuring dining options, duty-free shopping, and comfortable seating areas. In this page we include all the information from contact details to departures and arrivals details, currency exchange, special assistance services, etc.
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Viva Aerobus Terminal at GYE International Airport
Viva Aerobus operates from Terminal 1 at José Joaquín de Olmedo International Airport (GYE), providing travelers with a convenient gateway to and from Mexico.
What is the GYE Airport Address for Viva Aerobus?
Guayaquil, Ecuador
José Joaquín de Olmedo International Airport (GYE) Map
Check All: Viva Aerobus Terminal
How to Get in Touch with Viva Aerobus Terminal in GYE Airport?
Viva Aerobus at José Joaquín de Olmedo International Airport (GYE), passengers can visit their check-in counters located in Terminal 1 or see our contact table below that provide all the information related to airlines.
| Viva Aerobus GYE Terminal | Terminal 1 |
| Airport Type | International |
| José Joaquín de Olmedo International Airport Phone Number | +1-877-777-6741 / 593 4-216-9000 |
| José Joaquín de Olmedo International Airport Address | Guayaquil, Ecuador |
| Airport Name | José Joaquín de Olmedo International Airport |
| Viva Aerobus Contact Number | 888-935-9848 |
| José Joaquín de Olmedo International Airport Code | GYE |
| Viva Aerobus Ticket Counter Hours | 24/7 |
| Viva Aerobus Official Website | https://www.vivaaerobus.com/en-us/ |
| Official YouTube | https://www.youtube.com/@VivaAerobusMX |
| Official Twitter | https://x.com/VivaAerobus |
| Official Facebook | https://www.facebook.com/VivaAerobus/ |
| Official Instagram | https://www.instagram.com/vivaaerobus/ |
Departures Detail of Terminals for Viva Aerobus Travelers at GYE Airport
José Joaquín de Olmedo International Airport’s Terminal 1 handles all Viva Aerobus departures from Guayaquil. It is recommended that travelers arrive at least three hours prior to the time of departure in order to allow for security screening, check-in, and any required documents checks. The Viva Aerobus check-in counters are located within Terminal 1 and typically open several hours before flight departure. Once checked in, passengers can enjoy a variety of amenities within the terminal, including restaurants, duty-free shopping, and comfortable lounges. Flight status updates, gate information, and boarding details can be found on the monitors throughout the GYE Terminal.
Arrivals Detail of Terminals for Viva Aerobus Travelers at GYE Airport
Every Viva Aerobus flight landing at José Joaquín de Olmedo International Airport lands at Terminal 1. This terminal handles international carriers and offers a smooth arrival experience for passengers flying from Mexico. Once you arrive, you’ll proceed through customs and immigration, which are located within Terminal 1. The terminal is equipped with clear signage and multilingual support to assist international travelers. Baggage claim for Viva Aerobus is also located in the same terminal, making the process convenient and efficient. Ground transportation options such as taxis, rideshares, AirTrain GYE, and shuttle buses are easily accessible outside the terminal, allowing for quick connections to other parts of Guayaquil.
Services and Facilities Offered by GYE International Airport
José Joaquín de Olmedo International Airport (GYE) offers a wide range of services and facilities to ensure a comfortable and convenient travel experience for all passengers. As one of the busiest international airports in the Ecuador, GYE provides essential amenities such as free Wi-Fi, currency exchange centers, and accessible transportation options across all terminals.
| Business Class Services | Customer Service Assistance |
| Wi-Fi and Charging Stations | Dining and Retail Shops at GYE |
| Medical Assistance at GYE | Baggage Services |
| Accessibility Services at GYE | Transportation Services |
| GYE Check-in Counters | Security Screening at GYE |
| Currency Exchange at GYE | GYE Children’s Facilities |
| GYE Airport Lost & Found Services | GYE Luggage Storage |
Special Assistance at GYE Terminal

GYE Airport is fully equipped to provide special assistance services at the Viva Aerobus José Joaquín de Olmedo International Airport Terminal, locations for passengers with disabilities, limited mobility, or other specific needs. Services are available across all terminals, including GYE Terminal 1, where airlines like Viva Aerobus operate. Passengers can request wheelchair assistance, help with boarding and deplaning, and support through security and customs. Passengers flying with Viva Aerobus are encouraged to request special assistance at least 48 hours before departure to ensure seamless service upon arrival at the terminal.
Premium Lounges Near Viva Aerobus GYE Terminal
Travelers flying from Viva Aerobus GYE Terminal 1 can enjoy access to several nearby premium lounges within the terminal. Terminal 1 at GYE features a variety of international airline lounges, which may be accessible to passengers through select lounge memberships, day passes, or elite travel programs. These premium lounges at GYE Terminal 1 offer luxurious amenities including comfortable seating, complimentary snacks and beverages, Wi-Fi access, shower facilities, and quiet zones ideal for relaxation or work. Travelers with long layovers or early arrivals can benefit from these spaces while waiting for their Viva Aerobus flight.
Tips Provided by Viva Aerobus to make Stress-Free Journey at GYE Airport
Viva Aerobus offers several helpful tips to ensure a smooth and stress-free journey for passengers traveling through GYE Airport.
Baggage Policies & Lost/Delayed Luggage Claims at GYE Airport

At the Viva Aerobus GYE Terminal, passengers must follow the airline’s standard baggage policies, which include specific weight and size limits for both carry-on and checked baggage. To avoid extra charges or delays, travelers are encouraged to review baggage guidelines on the official Viva Aerobus website before arriving at the airport. In case of lost, delayed, or damaged luggage upon arrival at GYE Airport, passengers should immediately report the issue at the Viva Aerobus baggage service desk located in the arrivals area of Terminal 1.
Flight Status & Schedule Updates at GYE Terminal

For real-time flight status and schedule updates at the Viva Aerobus GYE Terminal, passengers can use the Viva Aerobus mobile app or visit the airline’s official website. Departure and arrival screens are also clearly displayed throughout GYE Terminal 1, allowing travelers to stay informed about gate changes, boarding times, and potential delays. Viva Aerobus recommends that passengers check their flight status regularly—especially during inclement weather or peak travel periods.
Shopping and Dining at GYE Terminal
Passengers flying from the Viva Aerobus GYE Terminal (Terminal 1) can enjoy a variety of shopping and dining options before departure. Terminal 1 features a wide range of retail stores, including duty-free shops offering cosmetics, liquor, electronics, souvenirs, and luxury goods. For dining, travelers have access to international cuisine, fast food, cafés, and sit-down restaurants. Whether you’re looking for a quick snack or a full meal, GYE Terminal offers options to suit every taste and budget.
Smoking Areas at GYE International Airport
While GYE Airport is a smoke-free facility inside all terminals, designated smoking areas at GYE Airport are located outside the terminals, beyond the security checkpoints. Passengers flying via Viva Aerobus GYE Terminal 1 should note that once they pass through security, there are no indoor smoking lounges available. If you need to smoke, it’s best to use the clearly marked smoking zones outside Terminal 1 before checking in or going through security.
Conclusion
Viva Aerobus from GYE Terminal 1 offers passengers a seamless and budget-friendly gateway between Guayaquil and top destinations across Mexico. With a focus on affordability, comfort, and convenience, Viva Aerobus ensures a smooth airport experience—whether you’re checking in for a flight, claiming your baggage, or navigating the terminal’s many services and amenities. From special assistance and up-to-date flight information to premium lounge access, shopping, dining, and essential traveler tips, every aspect of the Viva Aerobus GYE Terminal experience is designed to make your journey as stress-free as possible.
FAQs about Viva Aerobus at José Joaquín de Olmedo International Airport – GYE
Which terminal does Viva Aerobus operate from at GYE Airport?
What are the check-in counter hours for Viva Aerobus at GYE Terminal 1?
Where can I find the Viva Aerobus baggage claim at GYE?
What is the official contact number for Viva Aerobus at GYE Terminal 1?
What is the address of GYE Airport for Viva Aerobus passengers?
What ground transportation options are available from Viva Aerobus GYE Terminal?
Are there any premium lounges available at GYE Terminal 1 for Viva Aerobus passengers?
Viva Aerobus Other Locations
