Viva Aerobus, Mexico’s leading low-cost airline, provides travelers with an affordable and convenient travel option at Gregorio Luperón International Airport (POP) from Terminal 1. Viva Aerobus POP Terminal 1 connects Puerto Plata with various destinations across Mexico, offering budget-friendly flights without compromising comfort. The airline also provides an extensive selection of baggage and seat options to accommodate various travel needs, all while maintaining an exceptional standard of service. Passengers can expect a seamless check-in process, with modern amenities to enhance their travel experience.

Passengers at POP Terminal can enjoy easy access to ground transportation, including taxis, buses, and the AirTrain, making it easier to explore the vibrant City of Puerto Plata before or after their flight. The terminal itself is modern and well-equipped, featuring dining options, duty-free shopping, and comfortable seating areas. In this page we include all the information from contact details to departures and arrivals details, currency exchange, special assistance services, etc.
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Viva Aerobus Terminal at POP International Airport
Viva Aerobus operates from Terminal 1 at Gregorio Luperón International Airport (POP), providing travelers with a convenient gateway to and from Mexico.
What is the POP Airport Address for Viva Aerobus?
Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic
Gregorio Luperón International Airport (POP) Map
Check All: Viva Aerobus Terminal
How to Get in Touch with Viva Aerobus Terminal in POP Airport?
Viva Aerobus at Gregorio Luperón International Airport (POP), passengers can visit their check-in counters located in Terminal 1 or see our contact table below that provide all the information related to airlines.
| Viva Aerobus POP Terminal | Terminal 1 |
| Airport Type | International |
| Gregorio Luperón International Airport Phone Number | +1-877-777-6741 / 1 809-586-0217 |
| Gregorio Luperón International Airport Address | Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic |
| Airport Name | Gregorio Luperón International Airport |
| Viva Aerobus Contact Number | 888-935-9848 |
| Gregorio Luperón International Airport Code | POP |
| Viva Aerobus Ticket Counter Hours | 24/7 |
| Viva Aerobus Official Website | https://www.vivaaerobus.com/en-us/ |
| Official YouTube | https://www.youtube.com/@VivaAerobusMX |
| Official Twitter | https://x.com/VivaAerobus |
| Official Facebook | https://www.facebook.com/VivaAerobus/ |
| Official Instagram | https://www.instagram.com/vivaaerobus/ |
Departures Detail of Terminals for Viva Aerobus Travelers at POP Airport
Gregorio Luperón International Airport’s Terminal 1 handles all Viva Aerobus departures from Puerto Plata. It is recommended that travelers arrive at least three hours prior to the time of departure in order to allow for security screening, check-in, and any required documents checks. The Viva Aerobus check-in counters are located within Terminal 1 and typically open several hours before flight departure. Once checked in, passengers can enjoy a variety of amenities within the terminal, including restaurants, duty-free shopping, and comfortable lounges. Flight status updates, gate information, and boarding details can be found on the monitors throughout the POP Terminal.
Arrivals Detail of Terminals for Viva Aerobus Travelers at POP Airport
Every Viva Aerobus flight landing at Gregorio Luperón International Airport lands at Terminal 1. This terminal handles international carriers and offers a smooth arrival experience for passengers flying from Mexico. Once you arrive, you’ll proceed through customs and immigration, which are located within Terminal 1. The terminal is equipped with clear signage and multilingual support to assist international travelers. Baggage claim for Viva Aerobus is also located in the same terminal, making the process convenient and efficient. Ground transportation options such as taxis, rideshares, AirTrain POP, and shuttle buses are easily accessible outside the terminal, allowing for quick connections to other parts of Puerto Plata.
Services and Facilities Offered by POP International Airport
Gregorio Luperón International Airport (POP) offers a wide range of services and facilities to ensure a comfortable and convenient travel experience for all passengers. As one of the busiest international airports in the Dominican Republic, POP provides essential amenities such as free Wi-Fi, currency exchange centers, and accessible transportation options across all terminals.
| Business Class Services | Customer Service Assistance |
| Wi-Fi and Charging Stations | Dining and Retail Shops at POP |
| Medical Assistance at POP | Baggage Services |
| Accessibility Services at POP | Transportation Services |
| POP Check-in Counters | Security Screening at POP |
| Currency Exchange at POP | POP Children’s Facilities |
| POP Airport Lost & Found Services | POP Luggage Storage |
Special Assistance at POP Terminal

POP Airport is fully equipped to provide special assistance services at the Viva Aerobus Gregorio Luperón International Airport Terminal, locations for passengers with disabilities, limited mobility, or other specific needs. Services are available across all terminals, including POP Terminal 1, where airlines like Viva Aerobus operate. Passengers can request wheelchair assistance, help with boarding and deplaning, and support through security and customs. Passengers flying with Viva Aerobus are encouraged to request special assistance at least 48 hours before departure to ensure seamless service upon arrival at the terminal.
Premium Lounges Near Viva Aerobus POP Terminal
Travelers flying from Viva Aerobus POP Terminal 1 can enjoy access to several nearby premium lounges within the terminal. Terminal 1 at POP features a variety of international airline lounges, which may be accessible to passengers through select lounge memberships, day passes, or elite travel programs. These premium lounges at POP Terminal 1 offer luxurious amenities including comfortable seating, complimentary snacks and beverages, Wi-Fi access, shower facilities, and quiet zones ideal for relaxation or work. Travelers with long layovers or early arrivals can benefit from these spaces while waiting for their Viva Aerobus flight.
Tips Provided by Viva Aerobus to make Stress-Free Journey at POP Airport
Viva Aerobus offers several helpful tips to ensure a smooth and stress-free journey for passengers traveling through POP Airport.
Baggage Policies & Lost/Delayed Luggage Claims at POP Airport

At the Viva Aerobus POP Terminal, passengers must follow the airline’s standard baggage policies, which include specific weight and size limits for both carry-on and checked baggage. To avoid extra charges or delays, travelers are encouraged to review baggage guidelines on the official Viva Aerobus website before arriving at the airport. In case of lost, delayed, or damaged luggage upon arrival at POP Airport, passengers should immediately report the issue at the Viva Aerobus baggage service desk located in the arrivals area of Terminal 1.
Flight Status & Schedule Updates at POP Terminal

For real-time flight status and schedule updates at the Viva Aerobus POP Terminal, passengers can use the Viva Aerobus mobile app or visit the airline’s official website. Departure and arrival screens are also clearly displayed throughout POP Terminal 1, allowing travelers to stay informed about gate changes, boarding times, and potential delays. Viva Aerobus recommends that passengers check their flight status regularly—especially during inclement weather or peak travel periods.
Shopping and Dining at POP Terminal
Passengers flying from the Viva Aerobus POP Terminal (Terminal 1) can enjoy a variety of shopping and dining options before departure. Terminal 1 features a wide range of retail stores, including duty-free shops offering cosmetics, liquor, electronics, souvenirs, and luxury goods. For dining, travelers have access to international cuisine, fast food, cafés, and sit-down restaurants. Whether you’re looking for a quick snack or a full meal, POP Terminal offers options to suit every taste and budget.
Smoking Areas at POP International Airport
While POP Airport is a smoke-free facility inside all terminals, designated smoking areas at POP Airport are located outside the terminals, beyond the security checkpoints. Passengers flying via Viva Aerobus POP Terminal 1 should note that once they pass through security, there are no indoor smoking lounges available. If you need to smoke, it’s best to use the clearly marked smoking zones outside Terminal 1 before checking in or going through security.
Conclusion
Viva Aerobus from POP Terminal 1 offers passengers a seamless and budget-friendly gateway between Puerto Plata and top destinations across Mexico. With a focus on affordability, comfort, and convenience, Viva Aerobus ensures a smooth airport experience—whether you’re checking in for a flight, claiming your baggage, or navigating the terminal’s many services and amenities. From special assistance and up-to-date flight information to premium lounge access, shopping, dining, and essential traveler tips, every aspect of the Viva Aerobus POP Terminal experience is designed to make your journey as stress-free as possible.
FAQs about Viva Aerobus at Gregorio Luperón International Airport – POP
Which terminal does Viva Aerobus operate from at POP Airport?
What are the check-in counter hours for Viva Aerobus at POP Terminal 1?
Where can I find the Viva Aerobus baggage claim at POP?
What is the official contact number for Viva Aerobus at POP Terminal 1?
What is the address of POP Airport for Viva Aerobus passengers?
What ground transportation options are available from Viva Aerobus POP Terminal?
Are there any premium lounges available at POP Terminal 1 for Viva Aerobus passengers?
Viva Aerobus Other Locations
