If you’re flying with Aeromexico from Gregorio Luperón International Airport (POP), you’ll depart from Terminal 4. As one of the busiest terminals at POP, Terminal 4 offers Aeromexico passengers a modern, efficient, and comfortable travel experience. Aeromexico POP Terminal operates both arrivals and departures at terminal 4, offering a smooth and convenient experience for travelers heading to Mexico and other international destinations. Whether you’re traveling for business or leisure, flying Aeromexico from POP ensures comfort and reliability.

Terminal 4 at POP is well-equipped with a wide range of amenities, including duty-free shopping, dining options, and premium lounges, accessible to eligible Aeromexico passengers through the SkyTeam alliance. Aeromexico Gregorio Luperón International Airport Terminal also provides efficient check-in counters, automated kiosks, and streamlined security checkpoints, making it easier to navigate even during peak travel times. Choosing Aeromexico at POP Terminal 4 gives passengers access to a global hub that prioritizes service, safety, and convenience.
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Aeromexico Terminal at POP International Airport
Aeromexico operates from Terminal 4 at Gregorio Luperón International Airport (POP) in Puerto Plata. Terminal 4 is a major international hub known for its modern facilities, efficient layout, and wide range of services.
What is the Aeromexico POP Terminal Address?
Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic
Gregorio Luperón International Airport (POP) Map
Check All: Aeromexico Terminal
How to Contact Aeromexico at POP International Airport?
To contact Aeromexico at Gregorio Luperón International Airport (POP), passengers can see the below table, which shows all the information related to phone numbers, address and links that make sure they reach out to the correct location.
| Aeromexico POP Terminal | Terminal 4 |
| Airport Type | International |
| Gregorio Luperón International Airport Phone Number | +1-877-777-6741 / 1 809-586-0217 |
| Gregorio Luperón International Airport Address | Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic |
| Airport Name | Gregorio Luperón International Airport |
| Aeromexico Contact Number | 800-237-6639 |
| Gregorio Luperón International Airport Code | POP |
| Aeromexico Ticket Counter Hours | 24/7 |
| Aeromexico Official Website | https://aeromexico.com/es-mx |
| Official Youtube | https://www.youtube.com/user/AeromexicoTV |
| Official Twitter | https://x.com/aeromexico |
| Official Facebook | https://www.facebook.com/AeromexicoMX |
| Official Instagram | https://www.instagram.com/aeromexico/ |
Arrivals and Departures Details of Terminal for Aeromexico Travelers at POP Airport
Aeromexico through POP Airport, all departures and arrivals are handled at Terminal 4, one of the busiest and most modern terminals at Gregorio Luperón International Airport in Puerto Plata.
Arrivals Details
All Aeromexico arrivals at POP Airport land at Terminal 4. After landing, passengers proceed through U.S. Customs and Border Protection, followed by baggage claim located on the arrivals level of Terminal 4. For assistance, Aeromexico staff are available at designated service counters within the terminal. Ground transportation options, including taxis, rideshare services, AirTrain connections, and car rentals, are easily accessible from the arrivals area.
Departure Details
Aeromexico passengers departing from POP should proceed to Terminal 4 for check-in and security clearance. The check-in counters are located in the main departure hall, and passengers are advised to arrive at least 3 hours before an international flight. Terminal 4 offers self-service kiosks, priority check-in for premium travelers, and access to the Delta Sky Club Lounge for eligible Aeromexico customers. There are also a variety of shops, dining options, and passenger services available after security to ensure a comfortable pre-flight experience.
Smoking Areas at POP International Airport Terminal 4
There are designated outdoor smoking areas are available for passengers at POP Airport. These smoking zones are located outside the terminal building on both the Arrivals (Level 1) and Departures (Level 3) levels. Clearly marked by signage and equipped with ashtrays, these areas are positioned at least 25 feet away from all terminal entrances and exits, in compliance with Puerto Plata law. Travelers must exit the terminal to access these spots and should plan accordingly. Staying informed about POP Airport smoking regulations ensures a smoother and hassle-free experience for travelers who smoke.
POP Airport Special Assistance for Aeromexico Passengers

Passengers flying with Aeromexico at POP Terminal 4 can access a wide range of special assistance services designed to ensure a smooth and comfortable airport experience for travelers with unique needs. Aeromexico, in coordination with Gregorio Luperón International Airport, offers personalized support for elderly passengers, travelers with reduced mobility, those requiring wheelchair services, visually or hearing-impaired individuals, and others who may need extra help during their journey.
Amenities Offered By Aeromexico at POP International Airport
Aeromexico operates from Terminal 4 at Gregorio Luperón International Airport (POP), offering a range of amenities to ensure a smooth and comfortable travel experience.
| Medical Assistance | Information Desk |
| Dining and Shopping | POP Airport Special Assistance |
| POP Airport Ground Transport Access | Check-In & Security at POP |
| POP Airport Lounges | Transport Links at POP |
| Currency Exchange at POP | Check-in Services |
| Wi-Fi Access | Flight Information Displays at POP |
| POP Airport Lost & Found Services | Baggage Services |
| POP Luggage Storage | POP Children’s Facilities |
Queries Handled by Aeromexico at POP Terminal to Provide Stress-Free Journeys
At POP Terminal 4, Aeromexico’s dedicated customer service team is available to handle a wide range of passenger queries to ensure a smooth and stress-free travel experience. Below we highlight some query answers that help the passengers in their journey:
Baggage Policies & Lost/Delayed Luggage Claims at POP Airport

Passengers flying with Aeromexico at POP Terminal should familiarize themselves with the airline’s baggage policies to avoid surprises. Aeromexico enforces specific weight and size limits for carry-on and checked baggage, which vary depending on your ticket class and destination. If you experience lost or delayed luggage, Aeromexico’s baggage claim counters located within Terminal 4 provide prompt assistance to help track and recover your belongings. For smooth claim processing, keep your baggage receipt and flight details handy when reporting any issues.
Flight Status & Schedule Updates at POP Terminal

Staying updated on your flight status is crucial for a hassle-free travel experience with Aeromexico at POP Terminal 4. Passengers can easily check real-time flight information, gate changes, and delays through the official Aeromexico website, mobile app, or the digital flight boards located throughout POP Terminal 4. Signing up for flight notifications ensures you receive timely alerts, helping you manage your schedule and avoid last-minute stress.
Pet Relief Areas at POP Airport
For travelers flying with Aeromexico at POP Terminal 4, pet relief areas are thoughtfully provided to accommodate passengers traveling with pets. These designated outdoor zones are located near the arrivals and departures sections of Terminal 4, offering a safe and clean space for pets to relieve themselves before or after the flight. It’s recommended to allow extra time before your Aeromexico flight to visit these pet relief areas, ensuring your furry companions are comfortable throughout the journey.
Hotels near Gregorio Luperón International Airport (POP)
For Aeromexico travelers departing from or arriving at POP Terminal 4, several hotels near Gregorio Luperón International Airport provide convenient lodging options. Popular choices include the TWA Hotel, Hilton Puerto Plata POP Airport, and Courtyard by Marriott, all offering easy access to Terminal 4 via shuttle or short taxi rides. These hotels cater to business and leisure travelers alike, featuring amenities such as free Wi-Fi, airport shuttles, and comfortable rooms to ensure a restful stay before or after your Aeromexico flight.
Conclusion
Flying with Aeromexico at POP Terminal 4 offers passengers a modern, convenient, and reliable travel experience from one of the busiest international terminals in the U.S. Whether you’re arriving or departing, Terminal 4 at Gregorio Luperón International Airport is fully equipped with premium amenities, efficient check-in and security procedures, and a variety of services tailored to meet every traveler’s needs. From baggage assistance and flight status updates to pet relief areas, special assistance services, and nearby hotel options, Aeromexico ensures that your journey through POP is smooth and stress-free.
FAQs about Aeromexico at Gregorio Luperón International Airport – POP
What terminal does Aeromexico use at POP Airport?
Where is the Aeromexico check-in counter at POP?
How do I contact Aeromexico at POP Airport?
1 809-586-0217 at POP general helpline
Can I check flight status for Aeromexico flights at POP?
What transportation options are available from POP Terminal 4?
What is the address of Aeromexico POP Terminal?
Does Aeromexico have a lounge at POP Terminal 4?
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