At O.R. Tambo International Airport (JNB), Austrian Airlines mostly uses Terminal 1 for both departures and arrivals. At Austrian Airlines JNB Terminal, passengers flying to and from Johannesburg have a comfortable experience. We offer a comprehensive suite of amenities: reliable Wi‑Fi, charging stations, currency exchange, ATMs, duty‑free shops, dining options, family restrooms, and pet relief areas.

Table of Contents
What Terminal is Austrian Airlines at JNB?
All flights of Austrian Airlines arrive and departure from JNB International Airport Terminal 1.
What is the Austrain Airlines JNB Terminal Address?
O R Tambo Airport Rd, Johannesburg, 1627, South Africa
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O.R. Tambo International Airport (JNB) Map
How to Contact Austrian Airlines Terminal in JNB?
There are various contact details of the Austrian Airlines Terminal at JNB International Airport:
| Austrian Airlines JNB Terminal | Terminal 1 |
| Airport Type | International |
| O.R. Tambo International Airport Phone Number | +1-877-777-6741 / 27 11 921 6262 |
| O.R. Tambo International Airport Address | O R Tambo Airport Rd, Johannesburg, 1627, South Africa |
| Airport Name | O.R. Tambo International Airport |
| Austrian Contact Number | 1-800-843-0002 |
| O.R. Tambo International Airport Code | JNB |
| Austrian Ticket Counter Hours | 24/7 |
| Austrian Official Website | https://www.austrian.com/us/en/homepage |
| Official YouTube | https://www.youtube.com/user/austrianairlinesag |
| Official Twitter | https://x.com/_austrian |
| Official Facebook | https://de-de.facebook.com/AustrianAirlines/ |
| Official Instagram | https://www.instagram.com/austrianairlines/ |
Austrian Airlines Departures from JNB Terminal
Austrian Airlines takes off from O.R. Tambo International Airport (JNB) Terminal 1. This terminal features various amenities, including a range of dining options, duty-free shopping, and seating areas, that makes the passengers journey joyful. Below, we highlight a few features for passengers:
| Feature | Details |
| Check-in | Dedicated counters and self-service kiosks |
| Priority Services | Priority security screening and boarding for premium and Star Alliance Gold passengers |
| Baggage and Security Options | Drop off bags at designated desks. Fast Track and TSA PreCheck lanes are available for expedited security |
| Amenities | Dining options, duty-free shops, charging stations, free Wi-Fi |
| Transportation | AirTrain JNB (connects to all terminals), taxis, rideshares, rental cars |
| Special Services | Assistance for special needs passengers and unaccompanied minors |
| Additional Facilities | Currency exchange, ATMs, family restrooms, pet relief areas |
Austrian Airlines Arrivals at JNB Terminal
When flying with Austrian Airlines, travelers need to get to Terminal 1 at O.R. Tambo International Airport. At this terminal passengers uses services easily available at this terminal that will make your trip less stressful.
| Feature | Details |
| Arrival Process | Passengers arrive and proceed through U.S. Customs and Border Protection (CBP) screening. |
| Baggage Claim | Baggage claim located on the lower level of Terminal 1. |
| Priority Baggage | Priority baggage handling for Business Class passengers and Star Alliance Gold members. |
| Ground Transportation | AirTrain JNB links to other terminals and public transport hubs. Taxis, rideshare services, and rental cars are available. |
| Facilities | Family restrooms, ATMs, currency exchange, and pet relief areas in Terminal 1. |
| Real-Time Flight Info | Flight status boards in Terminal 1. Austrian Airlines app provides real-time updates and gate information. |
Queries Handled by Austrian Airlines at O.R. Tambo International Airport
All queries are answered in Terminal 1 of JNB International Airport, making passengers journey more enjoyable. We address the following important inquiries, or you can reach us at 27 11 921 6262 for more details.
Ticket Cancellations and Refunds at JNB Airport
Travelers can easily cancel their Austrian tickets using the airline’s official website or the ticket counter located in JNB Terminal 1. Among other things, travelers can contact Austrian staff for flight changes, cancellations, or refund requests. The refund is based on the client’s ticket condition and fare type.
Lounges and Relaxation at O.R. Tambo International Airport

Terminal 1 offers a number of lounges for travelers to unwind in before their trip. This lounge offers a comfortable and quiet space to relax before departure, complete with amenities such as cozy seating, complimentary food and beverages, Wi-Fi, workstations, and shower facilities.
Special Assistance at JNB Terminal

JNB Terminal 1 provides a safe and comfortable journey, especially unaccompanied minors and people with disabilities. They receive assistance from our skilled employees with boarding, security, and check-in. Staff members monitor unaccompanied minors and provide the necessary services when needs arise.
Baggage Policies & Lost/Delayed Luggage Claims at JNB International Airport

Austrian Airlines follows standard baggage policies at JNB Terminal, allowing different baggage limit for Economy class passengers and Business class travelers. If baggage exceeds the allowed limits, excess baggage fees apply. In the event of lost or delayed luggage, passengers should immediately report the issue to the Austrian Airlines baggage desk at Terminal 1.
Hotels near O.R. Tambo International Airport (JNB)
Travelers can book reservations at a number of hotels and motels that are conveniently located near O.R. Tambo International Airport. These accommodations are perfect for business travel, early flights, and layovers.
Facilities at Austrian Airlines JNB Terminal
When traveling with Austrian Airlines, travelers can enjoy a variety of services in Terminal 1 at JNB International Airport.
| Medical Assistance | Information Desk |
| Dining and Shopping | JNB Airport Special Assistance |
| JNB Airport Ground Transport Access | Check-In & Security |
| JNB Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| JNB Airport Lost & Found Services | Baggage Services |
| JNB Luggage Storage | JNB Children’s Facilities |
Conclusion
The service provided by Austrian Airlines at this terminal makes the flight enjoyable. Whether they are traveling for business or pleasure, passengers are treated with excellent service the entire time. O.R. Tambo International Airport provides friendly staff and necessary services for those seeking exceptional travel, making an enjoyable and memorable journey.
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