At João Paulo II Airport (PDL), Austrian Airlines mostly uses Terminal 1 for both departures and arrivals. At Austrian Airlines PDL Terminal, passengers flying to and from Ponta Delgada have a comfortable experience. We offer a comprehensive suite of amenities: reliable Wi‑Fi, charging stations, currency exchange, ATMs, duty‑free shops, dining options, family restrooms, and pet relief areas.

Table of Contents
What Terminal is Austrian Airlines at PDL?
All flights of Austrian Airlines arrive and departure from PDL International Airport Terminal 1.
What is the Austrain Airlines PDL Terminal Address?
Nordela, 9500-749 Ponta Delgada, Portugal
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João Paulo II Airport (PDL) Map
How to Contact Austrian Airlines Terminal in PDL?
There are various contact details of the Austrian Airlines Terminal at PDL International Airport:
| Austrian Airlines PDL Terminal | Terminal 1 |
| Airport Type | International |
| João Paulo II Airport Phone Number | +1-877-777-6741 / 351 296 205 400 |
| João Paulo II Airport Address | Nordela, 9500-749 Ponta Delgada, Portugal |
| Airport Name | João Paulo II Airport |
| Austrian Contact Number | 1-800-843-0002 |
| João Paulo II Airport Code | PDL |
| Austrian Ticket Counter Hours | 24/7 |
| Austrian Official Website | https://www.austrian.com/us/en/homepage |
| Official YouTube | https://www.youtube.com/user/austrianairlinesag |
| Official Twitter | https://x.com/_austrian |
| Official Facebook | https://de-de.facebook.com/AustrianAirlines/ |
| Official Instagram | https://www.instagram.com/austrianairlines/ |
Austrian Airlines Departures from PDL Terminal
Austrian Airlines takes off from João Paulo II Airport (PDL) Terminal 1. This terminal features various amenities, including a range of dining options, duty-free shopping, and seating areas, that makes the passengers journey joyful. Below, we highlight a few features for passengers:
| Feature | Details |
| Check-in | Dedicated counters and self-service kiosks |
| Priority Services | Priority security screening and boarding for premium and Star Alliance Gold passengers |
| Baggage and Security Options | Drop off bags at designated desks. Fast Track and TSA PreCheck lanes are available for expedited security |
| Amenities | Dining options, duty-free shops, charging stations, free Wi-Fi |
| Transportation | AirTrain PDL (connects to all terminals), taxis, rideshares, rental cars |
| Special Services | Assistance for special needs passengers and unaccompanied minors |
| Additional Facilities | Currency exchange, ATMs, family restrooms, pet relief areas |
Austrian Airlines Arrivals at PDL Terminal
When flying with Austrian Airlines, travelers need to get to Terminal 1 at João Paulo II Airport. At this terminal passengers uses services easily available at this terminal that will make your trip less stressful.
| Feature | Details |
| Arrival Process | Passengers arrive and proceed through U.S. Customs and Border Protection (CBP) screening. |
| Baggage Claim | Baggage claim located on the lower level of Terminal 1. |
| Priority Baggage | Priority baggage handling for Business Class passengers and Star Alliance Gold members. |
| Ground Transportation | AirTrain PDL links to other terminals and public transport hubs. Taxis, rideshare services, and rental cars are available. |
| Facilities | Family restrooms, ATMs, currency exchange, and pet relief areas in Terminal 1. |
| Real-Time Flight Info | Flight status boards in Terminal 1. Austrian Airlines app provides real-time updates and gate information. |
Queries Handled by Austrian Airlines at João Paulo II Airport
All queries are answered in Terminal 1 of PDL International Airport, making passengers journey more enjoyable. We address the following important inquiries, or you can reach us at 351 296 205 400 for more details.
Ticket Cancellations and Refunds at PDL Airport
Travelers can easily cancel their Austrian tickets using the airline’s official website or the ticket counter located in PDL Terminal 1. Among other things, travelers can contact Austrian staff for flight changes, cancellations, or refund requests. The refund is based on the client’s ticket condition and fare type.
Lounges and Relaxation at João Paulo II Airport

Terminal 1 offers a number of lounges for travelers to unwind in before their trip. This lounge offers a comfortable and quiet space to relax before departure, complete with amenities such as cozy seating, complimentary food and beverages, Wi-Fi, workstations, and shower facilities.
Special Assistance at PDL Terminal

PDL Terminal 1 provides a safe and comfortable journey, especially unaccompanied minors and people with disabilities. They receive assistance from our skilled employees with boarding, security, and check-in. Staff members monitor unaccompanied minors and provide the necessary services when needs arise.
Baggage Policies & Lost/Delayed Luggage Claims at PDL International Airport

Austrian Airlines follows standard baggage policies at PDL Terminal, allowing different baggage limit for Economy class passengers and Business class travelers. If baggage exceeds the allowed limits, excess baggage fees apply. In the event of lost or delayed luggage, passengers should immediately report the issue to the Austrian Airlines baggage desk at Terminal 1.
Hotels near João Paulo II Airport (PDL)
Travelers can book reservations at a number of hotels and motels that are conveniently located near João Paulo II Airport. These accommodations are perfect for business travel, early flights, and layovers.
Facilities at Austrian Airlines PDL Terminal
When traveling with Austrian Airlines, travelers can enjoy a variety of services in Terminal 1 at PDL International Airport.
| Medical Assistance | Information Desk |
| Dining and Shopping | PDL Airport Special Assistance |
| PDL Airport Ground Transport Access | Check-In & Security |
| PDL Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| PDL Airport Lost & Found Services | Baggage Services |
| PDL Luggage Storage | PDL Children’s Facilities |
Conclusion
The service provided by Austrian Airlines at this terminal makes the flight enjoyable. Whether they are traveling for business or pleasure, passengers are treated with excellent service the entire time. João Paulo II Airport provides friendly staff and necessary services for those seeking exceptional travel, making an enjoyable and memorable journey.
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