Avianca Airlines General Juan N Álvarez International Airport Terminal – ACA

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Avianca Airlines, one of Latin America’s leading airlines, operates at General Juan N. Álvarez International Airport (ACA) of Terminal 4, providing an excellent travel experience for its passengers. Passengers flying with Avianca Airlines ACA Terminal 4, offering efficient check-in counters, spacious waiting areas, and a range of amenities designed to enhance travel comfort. Travelers can enjoy access to numerous restaurants, duty-free shops, and comfortable lounges, making their journey more enjoyable from the moment they arrive at the airport.

Avianca Airlines General Juan N. Álvarez International Airport Terminal

ACA Terminal 4 is well-equipped with modern technologies, including self-service kiosks and streamlined security processes, providing an efficient travel experience. Additionally, with multiple ground transportation options available at ACA, including taxis, buses, and car services, passengers can easily reach their destinations after arriving.

Avianca Airlines Terminal at ACA Airport

Avianca Airlines operates from Terminal 4 at General Juan N. Álvarez International Airport (ACA) in Acapulco. Terminal 4 is a modern and spacious hub designed to handle international flights with efficiency and comfort, making it an ideal location for Avianca’s operations.

What is the Avianca Airlines ACA Terminal Address?

Carretera Base Aérea Militar No. 7, Col. Plan de los Amates, Acapulco, Guerrero, Mexico

General Juan N. Álvarez International Airport (ACA) Map

Check All: Avianca Airlines Terminal

How to Contact Avianca Airlines Terminal in ACA Airport?

To contact Avianca Airlines at General Juan N. Álvarez International Airport (ACA), here’s what you need to know:

Avianca Airlines ACA TerminalTerminal 4
Airport TypeInternational
General Juan N. Álvarez International Airport Phone Number+1-877-777-6741 / 52 744 446 5690
General Juan N. Álvarez International Airport AddressCarretera Base Aérea Militar No. 7, Col. Plan de los Amates, Acapulco, Guerrero, Mexico
Airport NameGeneral Juan N. Álvarez International Airport
Avianca Airlines Contact Number800-284-2622
General Juan N. Álvarez International Airport CodeACA
Avianca Airlines Ticket Counter Hours24/7
Avianca Airlines Official Websitehttps://www.avianca.com/en/
Official YouTubehttps://www.youtube.com/user/aviancachannel
Official Twitterhttps://x.com/avianca
Official Facebookhttps://www.facebook.com/aviancaglobal/
Official Instagramhttps://www.instagram.com/avianca/

Departures Details of Terminal at ACA Airport for Avianca Airlines

Avianca Airlines ACA Terminal for departures is located in Terminal 4, one of the most advanced and passenger-friendly terminals at General Juan N. Álvarez International Airport (ACA).

Departures Details
  • Check-in Counters: Located on Level 4 of ACA Terminal 4. Passengers are advised to arrive 3 hours before international departures.
  • Security Screening: After check-in, proceed to TSA security checkpoint for international flights.
  • Baggage Drop-off: Oversized and regular baggage counters are near the check-in area at ACA Terminal 4.
  • Transportation to Terminal 4: Accessible via AirTrain ACA, taxis, rideshare services, and airport shuttles.
  • Flight Status Updates: Check live departure information on the official ACA Airport website or the Avianca Airlines app.

Arrivals Details of Terminal at ACA Airport for Avianca Airlines

All arriving flights for Avianca Airlines at ACA Airport land at Terminal 4, which serves as the official Avianca Airlines ACA Terminal for both arrivals and departures. Once landed, passengers are guided through a streamlined immigration and customs process.

Arrivals Details
  • Immigration and Customs: All international passengers must clear U.S. Customs and Border Protection (CBP) at ACA Terminal 4.
  • Baggage Claim: Located on the Arrivals level (Level 1). Look for your flight number on the carousel display.
  • Ground Transportation Options: Taxis, rideshare pickup (Uber, Lyft), AirTrain, MTA buses, and car rentals are available outside the arrivals area.
  • Lost & Found and Baggage Services: Report missing baggage to Avianca’s baggage service counter near the baggage claim at ACA Terminal 4.

Shopping and Dining options at ACA Terminal

Travelers flying with Avianca Airlines from ACA Terminal 4 can enjoy a wide variety of shopping and dining options before departure. Terminal 4 is one of the busiest and most modern terminals at General Juan N. Álvarez International Airport, offering an excellent selection of international brands, retail stores, and restaurants. Passengers at the Avianca Airlines ACA Terminal can shop at duty-free outlets featuring cosmetics, electronics, perfumes, and fashion.

For dining, Terminal 4 provides a mix of quick bites and sit-down restaurants catering to every taste. Whether you’re craving a gourmet meal, coffee, or a snack before your flight, options such as Shake Shack, Bento Sushi, Le Grand Comptoir, and Starbucks are conveniently located throughout the terminal.

Currency Exchange Service at ACA Terminal

For international travelers flying with Avianca Airlines from ACA Terminal 4, convenient currency exchange services are available throughout the terminal. As the official Avianca Airlines ACA Terminal 4 is fully equipped to handle the needs of global passengers, including multiple currency exchange kiosks operated by Travelex and other financial service providers. These booths are located near check-in areas, security checkpoints, and in the arrivals section, making it easy for both departing and arriving passengers to exchange money quickly and securely.

Services and Facilities Offered By Avianca Airlines at ACA International Airport

A range of services are available at Terminal 4 to ensure your travel is as comfortable as possible. Among the general services are the following:

ACA Airport LoungesTransport Links
Dining and ShoppingACA Airport Special Assistance
ACA Airport Ground Transport AccessCheck-In & Security
Medical AssistanceInformation Desk
Currency ExchangeCheck-in Services
Wi-Fi AccessFlight Information Displays
ACA Airport Lost & Found ServicesBaggage Services
ACA Luggage StorageACA Children’s Facilities

Tips for Passengers for Easy Flight at ACA Terminal with Avianca Airlines

For a smooth and stress-free experience at ACA Terminal 4 with Avianca Airlines, passengers should follow a few essential tips.

Flight Status & Schedule Updates at ACA Terminal
Avianca Airlines General Juan N. Álvarez International Airport Terminal

Passengers flying with Avianca Airlines ACA Terminal at General Juan N. Álvarez International Airport can easily stay informed about their flight status and schedule updates. Terminal 4, where Avianca operates, features multiple digital flight information displays throughout the terminal, providing real-time updates on arrivals, departures, delays, and gate changes. For added convenience, travelers can also check their flight status online via the official Avianca website or mobile app, ensuring they receive the latest notifications directly on their devices.

Special Assistance at ACA Terminal
Avianca Airlines General Juan N. Álvarez International Airport Terminal

Avianca Airlines ACA Terminal 4 offers comprehensive special assistance services to support passengers with disabilities, senior travelers, unaccompanied minors, and those needing extra help. To request assistance, it’s recommended to notify Avianca Airlines in advance through their customer service or during booking. Terminal 4 is fully equipped with ramps, elevators, accessible restrooms, and dedicated staff to ensure a comfortable and smooth airport experience for passengers.

Premium Lounges at ACA Terminal

At the Avianca Airlines ACA Terminal 4, passengers can enjoy access to several premium lounges that provide a relaxing environment before their flights. Avianca’s own VIP lounge offers comfortable seating, complimentary refreshments, Wi-Fi, and business facilities, making it a perfect place to unwind or work. In addition to the Avianca lounge, Terminal 4 houses other airline and third-party lounges accessible through lounge memberships or day passes.

Parking Facilities at ACA Terminal

Convenient parking facilities are available at ACA Terminal 4, the official Avianca Airlines ACA Terminal, to accommodate travelers driving to the airport. The terminal offers both short-term and long-term parking options within close proximity, including on-site parking garages and surface lots. These parking areas feature well-lit, secure spaces with easy access to Terminal 4 via pedestrian walkways and shuttle services. Travelers can pre-book parking spots online to save time and ensure availability.

Conclusion

Avianca Airlines at ACA Terminal 4 ensures a smooth, convenient, and comfortable experience for both international and domestic passengers. As one of the most modern terminals at General Juan N. Álvarez International Airport, Terminal 4 offers a wide range of services and facilities tailored to meet every traveler’s needs—from efficient check-in and security processes to diverse dining, shopping, and lounge options. Passengers benefit from real-time flight status updates, secure parking facilities, reliable special assistance services, and well-organized arrivals and departures procedures.

FAQs about Avianca Airlines at General Juan N. Álvarez International Airport – ACA
What terminal does Avianca Airlines use at ACA Airport?
Avianca Airlines operates out of Terminal 4 at General Juan N. Álvarez International Airport (ACA) for both arrivals and departures.
Where is the Avianca check-in counter located at ACA?
Avianca’s check-in counters are located on Level 4 of Terminal 4. Look for the airline’s signage upon entering the terminal.
Does Avianca have a lounge at ACA Terminal 4?
While Avianca doesn’t operate its own lounge at ACA, eligible Business Class passengers may access partner lounges within Terminal 4.
Where is Avianca’s baggage claim area at ACA?
After arriving at ACA, Avianca passengers can collect baggage on Level 1 of Terminal 4, in the designated baggage claim area.
How do I contact Avianca Airlines at ACA Airport?
You can reach Avianca Airlines at ACA by calling 800-284-2622 (Avianca Airlines Reservations) or 52 744 446 5690 (ACA Airport Information).
What are the ground transportation options after arriving on Avianca at ACA?
You can access taxis, AirTrain, rideshares, buses, and rental cars from the ground transportation area outside Terminal 4.
Is there an Avianca customer service desk at ACA Airport?
Yes, Avianca has a service desk in Terminal 4, near the check-in area and baggage claim zone.
What is the address of Avianca Airlines ACA Terminal?
General Juan N. Álvarez International Airport Address: Carretera Base Aérea Militar No. 7, Col. Plan de los Amates, Acapulco, Guerrero, Mexico.

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