Cape Air is a regional airline that specializes in short-haul routes, primarily connecting TYS to destinations in the Northeast United States and the Caribbean, operates from Terminal 5 at McGhee Tyson Airport (TYS) in Knoxville. Cape Air maintains a consistent presence at TYS, offering reliable service for those traveling to or from less accessible areas. Terminal 5 is one of TYS’s most modern and traveler-friendly terminals, offering a wide range of amenities including fast check-in services, free high-speed Wi-Fi, various dining and shopping options, and comfortable seating areas. Cape Air TYS Terminal also supports smooth connections with partner airlines, especially JetBlue, allowing for coordinated travel across Cape Air’s broader network.

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Cape Air Terminal at TYS International Airport
Cape Air operates exclusively from Terminal 5 at McGhee Tyson Airport Terminal (TYS)—for both arrivals and departures.
What is the Cape Air TYS Terminal Address?
2055 Alcoa Hwy, Alcoa, TN 37701, American States
McGhee Tyson Airport (TYS) Map
Check All: Cape Air Terminal
How to Contact Cape Air at TYS International Airport?
We provide a contact information at below for reaching out to Cape Air at McGhee Tyson Airport, complete with their designated terminal.
| Cape Air TYS Terminal | Terminal 5 |
| Airport Type | International |
| McGhee Tyson Airport Phone Number | +1-877-777-6741 / 1 865-342-3000 |
| McGhee Tyson Airport Address | 2055 Alcoa Hwy, Alcoa, TN 37701, American States |
| Airport Name | McGhee Tyson Airport |
| Cape Air Contact Number | 800-227-3247 |
| McGhee Tyson Airport Code | TYS |
| Cape Air Ticket Counter Hours | 24/7 |
| Cape Air Official Website | https://www.capeair.com/ |
| Official Linkedin | https://www.linkedin.com/company/capeair |
| Official Twitter | https://x.com/capeair |
| Official Facebook | https://www.facebook.com/capeairoffical/ |
| Official Instagram | https://www.instagram.com/capeair/ |
Arrival and Departure Details for Cape Air Travelers at TYS International Airport
Cape Air operates its flights from Terminal 5 at McGhee Tyson Airport (TYS), which is primarily operated by JetBlue and known for its modern facilities and efficient services.
Departure Details at TYS Airport
- Terminal: All Cape Air departures operate from Terminal 5 at TYS.
- Check-in:
- Passengers should check in at designated Cape Air counters in Terminal 5.
- Recommended arrival time: At least 90 minutes before departure for domestic/regional flights.
- Security: Proceed through TSA security screening after check-in.
- Gate Assignments:
- Departure gates are typically located in the regional/ground-level gate area of TYS Terminal 5.
- Some flights may use remote stands with shuttle transport to the aircraft.
- Gate Info Access:
- Gate numbers are shown on boarding passes and terminal flight information screens.
- Passengers should monitor screens for real-time updates, as gate numbers may change.
Arrival Details at TYS Airport
- Terminal: All Cape Air arrivals come into Terminal 5 at TYS.
- Arrival Gates:
- Flights typically arrive at regional gates or remote stands within TYS Terminal 5.
- Passengers may be bused to the terminal from the aircraft if using a remote stand.
- Baggage Claim:
- Baggage claim is located within TYS Terminal 5.
- For most short-haul Cape Air flights, checked baggage is limited and delivered quickly.
- Ground Transportation:
- After exiting the terminal, passengers have access to taxis, rideshares, shuttles, and AirTrain TYS.
- AirTrain connects to all other terminals and NYC subway and commuter rail lines.
TYS Airport Amenities and Services
Here’s a guide to the amenities and services at TYS Airport designed to make your journey smoother, whether you’re flying solo, with family, or on business:
| Service | Details |
|---|---|
| Dedicated Check-In Counters | Streamlined check-in and baggage drop for a faster TYS Airport experience |
| TYS Self-Service Kiosks | Convenient, touch-screen kiosks for quick check-in and boarding pass printing |
| Premium Lounge Access | Exclusive La Première, Business Class, and Flying Blue Elite Plus lounge featuring gourmet dining, Wi-Fi, showers, and workspaces |
| Priority Boarding | TYS Airport Early boarding privileges for premium and elite travelers |
| Special Baggage Handling | Expert assistance with oversized, fragile, or special luggage |
| TYS Airport Customer Service Desks | Help with ticketing, itinerary changes, and travel support |
| Flight Information Displays | Real-time updates on flight schedules, gate assignments, and boarding times |
| TYS Terminal 5 Amenities | Access to dining, shopping, and relaxation options through Air France’s partnership |
| Accessibility Services | Personalized TYS Airport support for passengers with reduced mobility or special needs |
| Ground Transport Coordination | Guidance for taxis, ride-shares, and GEG TYS AirTrain connections |
Tips for Passengers for Easy Flight at TYS Terminal with Cape Air
Here is the guide for a smooth, stress-free experience at TYS Terminal 5, where Cape Air operates:
Baggage Policies & Lost/Delayed Luggage Claims at TYS Airport
Cape Air, operating from Terminal 5 at TYS Airport, follows specific baggage policies tailored to its regional and short-haul flights. Passengers are generally allowed to check a limited number of bags with strict weight and size restrictions, reflecting the smaller aircraft used on Cape Air routes. It’s important to review Cape Air’s baggage allowance before travel to avoid additional fees. Carry-on items must meet TSA guidelines and fit comfortably in overhead bins or under the seat. In case of lost or delayed luggage, Cape Air passengers should promptly report the issue to the airline’s baggage service desk located within Terminal 5.
Ticket Cancellations and Refunds Policies at TYS Airport
Cape Air offers refundable and non-refundable fare options. Refundable tickets allow passengers to cancel their reservation and receive a full refund if the cancellation is made within the airline’s stipulated timeframe, usually before the flight’s scheduled departure. Non-refundable tickets may only be eligible for travel credits or partial refunds, subject to terms and conditions. Passengers who need to cancel or request refunds should contact Cape Air’s customer service directly via their official website, phone, or the original booking platform. It’s important to review the fare rules at the time of booking to understand cancellation deadlines and fees.
Flight Status & Schedule Updates at TYS Terminal

At TYS Airport terminals, passengers should rely on official and real-time tracking sources to monitor the most recent flight status and schedule updates. The website of TYS Airport provides real-time flight information, including arrivals, departures, delays, and cancellations. You also use the Cape Air app or website to obtain precise information on gates, terminals, flight status, etc.
Airport Parking and Ground Transportation at TYS Airport
McGhee Tyson Airport (TYS) Terminal 5, primarily serving JetBlue, offers several parking and ground transportation options, though recent construction has led to significant changes. Yellow Garage is the designated parking facility for Terminal 5 provides both short- and long-term parking, with rates varying by duration and pre-booking recommended for better rates. Ground transportation includes taxis picked up on the garage’s ground floor, while rideshare services like Uber and Lyft.
Hotels near McGhee Tyson Airport (TYS)
Here’s a convenient table showcasing several hotels near TYS Airport Terminal 5. It includes their distance, key amenities, feature to help you choose:
| Hotel Name | Approx. Distance from Terminal 5 |
|---|---|
| TWA Hotel | Adjacent / connected to T5 |
| Fairfield Inn by Marriott TYS Airport | 1.1 miles (via shuttle) |
| Hampton Inn NY‑TYS | 1.1 miles (via shuttle) |
| Hilton Garden Inn Queens / TYS Airport | 1.1 miles (via shuttle) |
| Crowne Plaza TYS Airport | 1.3 miles |
| Radisson Hotel TYS Airport | 1.2–1.5 miles |
Conclusion
Cape Air’s operations at McGhee Tyson Airport (TYS) Terminal 5 provide travelers with a reliable, efficient, and convenient gateway to regional destinations across the Northeast and the Caribbean. Cape Air ensures smooth check-ins, easy connections, and access to top-tier airport amenities. Passengers benefit from well-organized ground transportation, ample parking options, and nearby hotel accommodations suitable for all budgets. Cape Air at TYS delivers a seamless travel experience supported by 24/7 service and real-time updates through its official platforms.
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