As a growing Indonesian low-cost carrier, Citilink is expanding its international reach, and HAV serves as a key hub for its North American operations. Citilink Airline operates from José Martí International Airport (HAV) at Terminal 4, one of the busiest and most iconic airports in the Cuba. Passengers flying with Citilink Airline HAV Terminal 4 can typically find its services operating at HAV, a modern and well-equipped terminal known for its international carriers and state-of-the-art amenities. For updated flight status, baggage claim, and gate information, it is recommended to visit the official HAV Airport website or contact Citilink customer service.

Terminal 4 offers a seamless travel experience with convenient check-in counters, efficient security screening, a wide range of dining options, duty-free shopping, comfortable lounges, and easy transportation connections. Choose Citilink for budget-friendly international travel with dependable service from the heart of Havana at HAV International Airport.
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Citilink Airline Terminal at HAV Airport
Citilink Airline operates from Terminal 4 at José Martí International Airport (HAV) in Havana. Terminal 4 is a major international terminal that serves numerous global airlines and offers modern amenities, efficient check-in services, and streamlined security procedures.
What is the Citilink Airline HAV Terminal Address?
Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba
José Martí International Airport (HAV) Map
Check All: Citilink Airline Terminal
How to Get in Touch with Citilink Airline Terminal in HAV?
Contact Citilink Airline at José Martí International Airport (HAV). Passengers should see the table where all information related to the terminal, phone number, and address that helps the passengers to reach their destination is:
| Citilink Airline HAV Terminal | Terminal 4 |
| Airport Type | International |
| José Martí International Airport Phone Number | +1-877-777-6741 / 53 7 2664644 |
| José Martí International Airport Address | Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba |
| Airport Name | José Martí International Airport |
| Citilink Airline Contact Number | +62 21 5088 6390 |
| José Martí International Airport Code | HAV |
| Citilink Airline Ticket Counter Hours | 24/7 |
| Citilink Airline Official Website | https://www.citilink.co.id/en |
| Official YouTube | https://www.youtube.com/citilinkindonesia |
| Official Twitter | https://x.com/citilink |
| Official Facebook | https://www.facebook.com/citilink |
| Official Instagram | https://www.instagram.com/citilink/ |
Departure Details of Terminal for Citilink Airline Travelers at HAV Airport
Travelers flying with Citilink Airline HAV Terminal can expect to depart from Terminal 4 at José Martí International Airport. Terminal 4 is a modern international terminal equipped with advanced facilities to ensure a smooth departure experience. Passengers can access multiple check-in counters dedicated to Citilink flights, along with efficient security checkpoints that minimize wait times. The terminal also offers a wide range of amenities including dining options, retail shops, and comfortable lounges, perfect for relaxing before your flight. Ground transportation options such as AirTrain HAV, taxis, and car rentals are readily available for convenient access to and from the airport.
Arrival Details of Terminal for Citilink Airline Travelers at HAV Airport
Arriving passengers on Citilink flights will be welcomed at the Citilink Airline HAV Terminal, specifically Terminal 4 at HAV Airport. Upon arrival, travelers can expect a well-organized baggage claim area and efficient customs and immigration services to expedite their entry process. Terminal 4 offers numerous facilities for arriving passengers including currency exchange counters, ground transportation options such as shuttle services, taxis, and rental cars, as well as nearby amenities. For a seamless arrival, passengers are encouraged to stay updated on flight status and terminal procedures through the official HAV Airport website or by contacting Citilink Airlines directly.
Beverages and Shopping at HAV Terminal

Passengers traveling through the Citilink Airline HAV Terminal at José Martí International Airport’s Terminal 4 can enjoy a wide range of beverages and shopping options designed to enhance their travel experience. Whether you’re craving a freshly brewed coffee, specialty tea, or refreshing soft drink, Terminal 4 features numerous cafes and beverage outlets to keep you energized before your flight. For those interested in premium selections, duty-free shops offer a variety of alcoholic beverages, including fine wines and spirits. Terminal 4 provides an extensive shopping experience with luxury boutiques, electronics stores, fashion outlets, and travel essentials, catering to every traveler’s needs. Duty-free shops also feature exclusive deals on perfumes, cosmetics, and international brands.
Upgrades Seat at HAV Terminal
At the Citilink Airline HAV Terminal, passengers have access to various options for seat upgrades to enhance their travel comfort. Terminal 4 provides efficient check-in counters and customer service desks where travelers can inquire about available seat upgrades, including premium economy or business class seating. Upgrading seats at HAV Terminal can often be arranged in advance via Citilink’s official website or at the airport during check-in, subject to availability. Enhanced seating offers more legroom, priority boarding, and additional amenities, making long-haul flights more enjoyable.
Services Provided By Citilink Airline at HAV International Airport
Citilink Airlines offers a range of services at José Martí International Airport (HAV) to ensure a seamless travel experience for its passengers.
| Pet Relief Area | HAV Airport Lost & Found Services |
| Dining and Shopping | Restrooms and Family Facilities |
| HAV Airport Ground Transport Access | Check-In & Security at HAV |
| HAV Airport Lounges | HAV Children’s Facilities |
| Currency Exchange at HAV | Wi-Fi Access HAV |
| Medical Assistance | Flight Information Displays at HAV |
| Information Desk | Baggage Services |
| HAV Airport Special Assistance | Transport Links at HAV |
Advice for Travelers on an Easy Flight Trip with Citilink Airline at the HAV Terminal
Citilink operate flights from HAV Airport, Here’s how to ensure a smooth experience at HAV for any international flight.
Flight Status & Schedule Updates at HAV Terminal
Passengers flying with Citilink Airline HAV Terminal can easily stay informed about their flight status and schedule updates at José Martí International Airport’s Terminal 4. The terminal provides real-time flight information through digital displays, the official HAV Airport website, and Citilink’s own communication channels. Travelers are encouraged to check these updates regularly to stay aware of any changes to departure or arrival times, gate assignments, or delays.
Baggage Inquiries and Lost & Found at HAV Airport

At the Citilink Airline HAV Terminal, passengers can seek assistance with baggage inquiries and lost & found services at Terminal 4’s customer service counters. Whether you have questions about baggage allowances, need help with delayed luggage, or want to report lost items, the airport staff are available to provide support. It is advisable to keep your baggage claim tags handy when making inquiries. For Citilink travelers, promptly reporting any baggage issues ensures a faster resolution.
Smoking Areas at HAV Terminal
Travelers at the Citilink Airline HAV Terminal can find designated smoking areas within Terminal 4 at HAV Airport. Smoking is prohibited inside the terminal buildings and aircraft cabins, but the airport provides outdoor smoking zones to accommodate passengers who smoke. These areas are clearly marked and situated away from entrances to ensure comfort and compliance with airport regulations. It is important for Citilink passengers to follow all signage and rules regarding smoking to maintain a safe and pleasant environment for all travelers.
Premium Lounges at HAV Terminal

The Citilink Airline HAV Terminal at Terminal 4 offers access to several premium lounges, providing travelers with comfortable spaces to relax before their flights. These lounges feature amenities such as complimentary Wi-Fi, snacks, beverages, workstations, and quiet areas to unwind. While Citilink may not have its own dedicated lounge at HAV, passengers can often access partner airline lounges or purchase lounge access for a more luxurious airport experience.
Conclusion
The Citilink Airline HAV Terminal at José Martí International Airport’s Terminal 4 serves as a vital gateway for Citilink’s expanding international operations, particularly for travelers between Indonesia and North America. Terminal 4 offers a modern, well-equipped environment with seamless check-in, efficient security, diverse dining and shopping options, and premium lounges to enhance the passenger experience. Whether departing or arriving, Citilink passengers benefit from reliable services, including up-to-date flight status, baggage assistance, and convenient ground transportation.
FAQs about Citilink Airline at José Martí International Airport – HAV
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