Etihad Airways, the national airline of the UAE, offers a world-class travel experience through its dedicated terminal 4 at Adolfo Suárez Madrid–Barajas Airport (MAD) in Madrid. Etihad Airways MAD Terminal 4, provides dedicated check-in counters, lounge access, and fast-track security for seamless service and priority access for First and Business Class passengers, along with fast-track security clearance to expedite the airport process.

This terminal is designed to provide passengers with seamless service and luxury, reflecting the airline’s commitment to comfort and convenience. The spacious terminal is equipped with modern facilities, including comfortable seating areas, duty-free shopping, and gourmet dining options. The airline’s focus on customer experience ensures that passengers receive the highest level of comfort and service from the moment they enter the terminal.
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Etihad Airways Terminal at MAD Airport
Etihad Airways operates out Adolfo Suárez Madrid–Barajas Airport (MAD) at Terminal 4, providing passengers with a seamless and comfortable travel experience. This modern terminal is designed to offer convenience and luxury, with dedicated check-in counters for Etihad passengers, ensuring a smooth start to their journey.
What is the Etihad Airways MAD Terminal Address?
Av. de la Hispanidad, s/n, 28042 Madrid, Spain
Adolfo Suárez Madrid–Barajas Airport (MAD) Map
Check All: Etihad Airways Terminal
How to Get in Touch with Etihad Airways at MAD Airport?
To get in touch with Etihad Airways at MAD Airport, here’s what you need to know:
| Etihad Airways MAD Terminal | Terminal 4 |
| Airport Type | International |
| Adolfo Suárez Madrid–Barajas Airport Phone Number | +1-877-777-6741 / 34 913 21 10 00 |
| Adolfo Suárez Madrid–Barajas Airport Address | Av. de la Hispanidad, s/n, 28042 Madrid, Spain |
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| Etihad Airways Contact Number | 877-690-0767 |
| Adolfo Suárez Madrid–Barajas Airport Code | MAD |
| Etihad Airways Ticket Counter Hours | 24/7 |
| Etihad Airways Official Website | https://www.etihad.com/en-us/ |
| Official YouTube | https://www.youtube.com/EtihadAirways |
| Official Twitter | https://x.com/etihad |
| Official Facebook | https://www.facebook.com/etihad |
| Official Instagram | https://www.instagram.com/etihad/ |
Departures Details of Etihad Airways Terminal at MAD Airport
For Etihad Airways passengers departing from MAD Terminal 4, offers a premium travel experience. Located in Terminal 4, the airline ensures a seamless departure process with dedicated check-in counters and priority services for First and Business Class travelers. Etihad’s efficient ground staff will assist with ticketing, baggage, and flight-related inquiries, ensuring a smooth start to your journey. With Etihad Airways MAD Terminal offering world-class service, your flight experience begins with ease and comfort.
Arrivals Details of Etihad Airways Terminal at MAD Airport
When arriving at Adolfo Suárez Madrid–Barajas Airport (MAD) on an Etihad Airways flight, passengers will disembark at Terminal 4, which is designed to streamline the arrival process. Upon landing, travelers can easily navigate through immigration, baggage claim, and customs procedures with the assistance of Etihad’s efficient ground services. The terminal is equipped with clear signage and staff to guide passengers through the process swiftly.
Dining and Shopping Options at MAD Terminal
At Etihad Airways MAD Terminal, passengers are treated to a variety of dining and shopping options that cater to all tastes and preferences. Whether you’re looking for a quick bite before your flight or a leisurely meal, Terminal 4 offers a wide selection of restaurants, cafes, and bars. Premium passengers can also enjoy exclusive access to the Etihad Airways MAD Terminal Lounge, which serves gourmet meals and beverages in a relaxing, comfortable environment.
For those looking to shop, the terminal features a range of duty-free stores, offering luxury goods, electronics, cosmetics, and souvenirs. The retail options at Etihad Airways MAD Terminal ensure that passengers can make the most of their time at the airport, whether it’s indulging in high-end shopping or grabbing last-minute necessities before boarding.
Transportation Connections at MAD Terminal
Etihad Airways Adolfo Suárez Madrid–Barajas Airport Terminal is well-connected to a variety of transportation options, making it easy for passengers to travel to and from the airport. The terminal is accessible by public transportation, including the AirTrain MAD, which provides a convenient and direct connection to subway lines and the Long Island Rail Road (LIRR). In addition, there are several private car services and shuttle buses that operate out of MAD Terminal, offering passengers comfort and convenience for group travel or business trips
Services and Facilities offered by Etihad Airways at MAD International Airport
Etihad Airways at MAD International Airport offers a range of premium services and facilities designed to enhance the travel experience for passengers.
| Wi-Fi Access | MAD Airport Special Assistance |
| MAD Airport Ground Transport Access | Check-In & Security at MAD |
| Dining and Shopping | Baggage Services |
| Currency Exchange at MAD | Information Desk |
| MAD Airport Lounges | Flight Information Displays at MAD |
| MAD Airport Lost & Found Services | Transport Links at MAD |
| MAD Luggage Storage | MAD Children’s Facilities |
Tips Offered by Etihad Airways at Adolfo Suárez Madrid–Barajas Airport
Etihad Airways at Adolfo Suárez Madrid–Barajas Airport offers several helpful tips to enhance the travel experience for passengers:
Customs & Immigration Services at MAD Terminal

At Etihad Airways MAD Terminal, passengers can expect a seamless experience when it comes to customs and immigration services. Upon arrival, travelers will be guided through the standard U.S. customs procedures, which include passport control, baggage claim, and customs declaration. Etihad Airways MAD Terminal staff are available to assist and provide any necessary guidance to ensure the process is smooth and efficient. With clearly marked signage and a streamlined process, customs and immigration at MAD Terminal are designed to help you quickly transition to the rest of your journey.
Flight Status & Schedule Updates at Etihad Airways MAD Terminal

To stay informed about your flight details, Etihad Airways Adolfo Suárez Madrid–Barajas Airport Terminal offers real-time flight status and schedule updates. Passengers can check flight departure and arrival times, gate information, and any delays or cancellations through the Etihad Airways mobile app, the airport’s flight information displays, or directly from the airline’s website. For those traveling in premium cabins, Etihad Airways also provides personalized updates and assistance via their customer service team at the terminal.
Ticket Cancellation and Booking at Etihad Airways MAD Terminal
For passengers looking to manage their bookings or make changes to their flights, Etihad Airways MAD Terminal offers dedicated services for ticket cancellation and booking adjustments. Etihad’s staff at the airport are available to assist with cancellations, rebookings, and any other ticket-related inquiries. For those who prefer handling ticketing matters in advance, Etihad Airways also provides easy online booking and cancellation options via their official website and mobile app.
Hotels near at MAD Terminal
For those seeking accommodation near Etihad Airways Adolfo Suárez Madrid–Barajas Airport Terminal, there are several hotels located just a short distance from the airport. From luxury to budget options, these hotels provide convenient and comfortable stays for travelers. Popular choices include the Hilton Garden Inn MAD, the Hyatt Regency MAD, and the Crowne Plaza MAD Airport, all of which offer complimentary shuttle services to and from the airport.
Conclusion
Etihad Airways Adolfo Suárez Madrid–Barajas Airport Terminal 4 offers an exceptional travel experience that combines luxury, convenience, and efficiency. From dedicated check-in counters and priority services for First and Business Class passengers to a wide range of dining, shopping, and transportation options, the terminal is designed to meet the needs of every traveler. Etihad Airways goes above and beyond to ensure comfort with world-class amenities, including its exclusive lounge and seamless immigration and customs processes.
FAQs on Etihad Airways at Adolfo Suárez Madrid–Barajas Airport – MAD
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