Make your journey most wonderful and enjoyable with ITA Airways Norfolk International Airport Terminal 1 in Norfolk, one of the busiest international gateways in the American States. ITA Airways ORF Terminal passengers can expect efficient check-in services, streamlined security procedures, and access to various amenities designed to enhance the travel experience. Eligible passengers of ITA Airways traveling in Business Class or holding elite frequent flyer status may also access select airport lounges for relaxation before their flight.

Terminal 1 is dedicated primarily to international airlines and is equipped with modern facilities to accommodate long-haul flights. This ORF terminal offers a variety of services, including dining options, duty-free shopping, and comfortable seating areas. Ground transportation from Terminal 1 is convenient, with AirTrain ORF, taxis, ride-share services, and car rental facilities readily available. We share all the information related to ITA Airways on this page, from departure and arrival terminals and gates to lounges, special assistance facilities, baggage claims, ticket cancellation, etc.
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ITA Airways Terminal at ORF Airport
ITA Airways operates from Terminal 1 at Norfolk International Airport (ORF) in Norfolk. Terminal 1 is an international terminal that serves several global carriers and is equipped with modern amenities to support smooth international travel.
What is the ITA Airways ORF Terminal Address?
2200 Norview Ave, Norfolk, VA 23518, American States
Norfolk International Airport (ORF) Map
Check All: ITA Airways Terminal
How to Contact ITA Airways at ORF International Airport?
To contact ITA Airways at Norfolk International Airport (ORF), passengers can visit the airline’s ticket and service counters located in Terminal 1. We provide contact information below in table form:
| ITA Airways ORF Terminal | Terminal 1 |
| Airport Type | International |
| Norfolk International Airport Phone Number | +1-877-777-6741 / 1 757-857-3351 |
| Norfolk International Airport Address | 2200 Norview Ave, Norfolk, VA 23518, American States |
| Airport Name | Norfolk International Airport |
| ITA Airways Contact Number | 877-793-1717 |
| Norfolk International Airport Code | ORF |
| ITA Airways Ticket Counter Hours | 24/7 |
| ITA Airways Official Website | https://www.ita-airways.com/en_us |
| Official YouTube | https://www.youtube.com/@itaairways |
| Official Twitter | https://x.com/itaairways |
| Official Facebook | https://www.facebook.com/ITAAirwaysUSA/ |
| Official Instagram | https://www.instagram.com/itaairways/ |
Departures Details for ITA Airways Passengers at ORF Airport
ITA Airways departures at ORF Airport operate from Terminal 1. Passengers are advised to arrive at least 3 hours before their scheduled international departure to allow ample time for check-in, security, and boarding. Check-in counters are located in the departure area of ORF Terminal 1, where travelers can drop off baggage and receive boarding passes. After check-in, passengers proceed through TSA security screening and can access various amenities, including duty-free shopping, dining options, and lounge services for eligible travelers. Boarding typically begins 45–60 minutes before departure, and gate information is displayed on airport monitors.
Arrivals Details for ITA Airways Passengers at ORF Airport
Norfolk International Airport’s Terminal 1 is where ITA Airways flights land (ORF). Upon landing, travelers head to U.S. Customs and Border Protection for passport control and immigration. Travelers can pick up their checked luggage at the designated baggage claim location after being cleared. Before leaving the terminal, travelers must go through customs inspection after their bags have been retrieved. A seamless transfer from the airport to your final destination is ensured by Terminal 1’s convenient ground transportation options, which include taxis, ride-sharing services, AirTrain ORF, and rental vehicles.
International Flights of ITA Airways at ORF International Airport
ITA Airways operates international flights from Norfolk International Airport (ORF), primarily serving routes between the American States and Italy. Primarily offering direct service from Norfolk to Rome Fiumicino Airport (FCO) in Italy. This direct transatlantic flight connects ORF with Rome, the capital of Italy and a major hub for ITA Airways. From Rome, passengers can connect to other international destinations across Europe, the Middle East, Africa, and Asia through ITA Airways’ expanding global network.
Facilities and Services available by ITA Airways at ORF Terminal
A range of amenities and services are available at ORF Terminal 1 to ensure your travel is as comfortable as possible. Among the general services are the following:
| Medical Assistance | Information Desk |
| Dining and Shopping | ORF Airport Special Assistance |
| ORF Airport Ground Transport Access | Check-In & Security |
| ORF Airport Lounges | Transport Links at ORF |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| ORF Airport Lost & Found Services | Baggage Services |
| ORF Luggage Storage | ORF Children’s Facilities |
Tips for a Stress-Free Trip for ITA Airways Travelers at ORF International Airport
ITA Airways has provided a well-considered compilation of travel advice at ORF Airport with the goal of making your trip more comfortable and pleasurable. Here are some measure points from their recommendations:
Ticket Cancellations and Refunds at ORF International Airport
For ticket cancellations and refunds with ITA Airways at ORF International Airport, passengers must follow ITA Airways’ specific policies. Cancellations and refund requests can be made online through the ITA Airways website, via customer service, or at the airline’s ticket counter at ORF. Refund eligibility depends on the fare type—flexible fares typically offer full refunds, while basic fares may be non-refundable or subject to fees.
Baggage Claim and Assistance at ORF International Airport

ITA Airways operates from Terminal 1 at ORF International Airport, where baggage claim services are located on the arrivals level. After landing, passengers can collect their checked luggage at the designated carousel indicated on arrival monitors. For lost, delayed, or damaged baggage, travelers should immediately report the issue at the ITA Airways Baggage Assistance desk at ORF Terminal 1 and file a Property Irregularity Report (P.I.R.). For additional help, passengers can also contact ITA Airways customer service or manage claims online.
Flight Status & Schedule Updates at ORF Airport
ITA Airways operates from Terminal 1 at ORF International Airport, offering regular flights. Passengers can check real-time flight status, gate information, and schedule updates through the ITA Airways website, ORF Airport’s official site, or third-party flight tracking services. For the most accurate and up-to-date information, travelers are encouraged to monitor their flight status before heading to the airport, as schedules may be affected by weather or operational delays. For assistance, the ITA Airways check-in and customer service counters at ORF Terminal 1 are available to help with flight inquiries and rebooking if needed.
Exclusive Lounges at ORF Terminal

ITA Airways does not operate its own lounge at ORF, Business Class passengers and those holding Volare Elite Plus or SkyTeam Elite Plus status can enjoy access to partner lounges within Terminal 1. The primary lounge available is the Air France Lounge, located after security near Gate 1—offering amenities such as showers, Wi‑Fi, refreshments etc.
Special Assistance at ORF Airport

ITA Airways provides dedicated special assistance services at ORF Airport to support passengers with disabilities, reduced mobility, or other specific needs. Travelers requiring help are encouraged to request assistance at least 48 hours before their flight by contacting the airline directly. Services include wheelchair support, assistance with boarding and disembarkation, accommodation for service animals, and help for passengers with medical equipment. ORF Airport is fully equipped with accessible facilities, staff support, and transportation options to ensure a smooth and comfortable journey for all ITA Airways passengers.
Hotels near ORF Airport
While ITA Airways operates from Terminal 1 at ORF Airport, several nearby hotels offer convenient accommodations for passengers. These hotels are within a short distance from the airport and provide various amenities to ensure a comfortable stay.
| Hotel Name | Distance from ORF | Shuttle Service |
|---|---|---|
| TWA Hotel | Inside ORF Airport | Yes (Terminal 5 access) |
| Hilton Garden Inn Queens/ORF | 1.8 miles | Free shuttle |
| Hampton Inn NY-ORF | 1.7 miles | 24-hour free shuttle |
| Courtyard by Marriott ORF | 1.6 miles | Free shuttle |
Conclusion
Traveling with ITA Airways through Norfolk International Airport’s Terminal 1 offers passengers a seamless and comfortable experience, supported by a wide range of modern facilities and services. From efficient check-in and security procedures to access to partner lounges, special assistance, and reliable baggage support, ITA Airways ensures that every aspect of your journey is well taken care of. With convenient ground transportation options at ORF Airport and nearby hotel accommodations, passengers can easily plan their trip with peace of mind
FAQs about ITA Airways at Norfolk International Airport – ORF
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