Kenya Airways operates at Sheremetyevo International Airport from Terminal 4 and offers direct flights between Nairobi and Moscow, providing a convenient and efficient travel option for passengers flying between the Russia and East Africa. At Kenya Airways Sheremetyevo International Airport Terminal 4 in Moscow, passengers can enjoy a seamless check-in experience, comfortable waiting areas, and easy access to ground transportation and connecting flights. Whether you are traveling for business or leisure, Kenya Airways SVO Terminal 4 ensures a smooth and pleasant journey.

Terminal 4 at SVO is a modern, international terminal known for its wide range of passenger amenities, including dining, shopping, lounges, and efficient security processing. For the most up-to-date information on flight schedules, baggage policies, and terminal services, passengers should check the Kenya Airways website or the official SVO Airport portal.
Table of Contents
Kenya Airways Terminal at SVO International Airport
Kenya Airways operates from Terminal 4 at SVO International Airport in Moscow, providing convenient access for passengers traveling between the Russia and Africa. Terminal 4 is one of SVO’s primary international terminals.
What is the Kenya Airways SVO Terminal Address?
Mezhdunarodnoye sh., 1, Khimki, Moscow Oblast, Russia, 141425
Sheremetyevo International Airport (SVO) Map
Check All: Kenya Airways Terminal
How to Contact Kenya Airways Terminal in SVO?
To contact Kenya Airways at SVO International Airport, passengers can reach out directly through Terminal 4, where the airline operates its check-in and boarding services. You get the information related to the terminal phone no. and links below in table form that help the travelers for easy access to Kenya Airways:
| Kenya Airways SVO Terminal | Terminal 4 |
| Airport Type | International |
| Sheremetyevo International Airport Phone Number | +1-877-777-6741 / 7 495 578-65-65 |
| Sheremetyevo International Airport Address | Mezhdunarodnoye sh., 1, Khimki, Moscow Oblast, Russia, 141425 |
| Airport Name | Sheremetyevo International Airport |
| Kenya Airways Contact Number | 866-536-9224 |
| Sheremetyevo International Airport Code | SVO |
| Kenya Airways Ticket Counter Hours | 24/7 |
| Kenya Airways Official Website | https://www.kenya-airways.com/en/ |
| Official Linkedin | https://www.linkedin.com/company/kenya-airways |
| Official Twitter | https://x.com/KenyaAirways |
| Official Facebook | https://www.facebook.com/KenyaAirways.OuestAfrica/ |
| Official Instagram | https://www.instagram.com/officialkenyaairways/ |
Departure Details of Terminal and Gates at SVO Airport for Kenya Airways Travelers
Terminal 4, the airport’s main international terminal, is where Kenya Airways departs from Sheremetyevo International Airport (SVO). Kenya Airways passengers are advised to arrive at least three hours prior to departure in order to give themselves enough time for immigration, security, and check-in processes. As boarding time approaches, departure gates for Kenya Airways flights are usually advertised on airport display screens or via the SVO Airport website and mobile apps. Terminal 4 offers a range of traveler amenities, including duty-free shopping, restaurants, and lounges. For the most accurate and up-to-date gate information, passengers are encouraged to check with Kenya Airways staff at the check-in counter or refer to their boarding pass and flight status updates online.
Arrivals Details of Terminal and Gates at SVO Airport for Kenya Airways Travelers
Flights operated by Kenya Airways land in Moscow at Sheremetyevo International Airport (SVO), Terminal 4. One of SVO’s primary international terminals, Terminal 4, has state-of-the-art baggage claim, customs, and immigration facilities to guarantee a seamless arrival experience for visitors from abroad. Kenya Airways passengers will pass through U.S. Customs and Border Protection checks inside the terminal after landing. Travelers are advised to check the SVO Airport website or subscribe to the Kenya Airways flight tracker for real-time updates, since arrival gates may change based on the flight schedule and airport operations. Ground transportation, including taxis, rideshares, and AirTrain services, is conveniently located just outside Terminal 4, offering easy connections to Moscow and surrounding areas.
Premium Lounge For Kenya Airways Travelers at SVO Terminal 4
Kenya Airways premium passengers traveling through Sheremetyevo International Airport (SVO) Terminal 4 can enjoy exclusive lounge access for a more comfortable and relaxing pre-flight experience. While Kenya Airways does not operate its own dedicated lounge at SVO, eligible passengers—such as those flying in Business Class (Premier World) or SkyTeam Elite Plus members—have access other partner lounges within SVO Terminal 4, depending on availability and flight schedules. These premium lounges offer a range of high-end amenities, including complimentary food and beverages, Wi-Fi, business facilities, and quiet seating areas
Shopping and Dinning Options for Kenya Airways at SVO Terminal 4
Passengers flying with Kenya Airways from Terminal 4 at SVO International Airport can enjoy a wide range of shopping and dining options before their departure. Terminal 4 is one of SVO’s most modern and traveler-friendly terminals, offering a variety of international and local retail stores, including Duty Free Americas, Hugo Boss, Michael Kors, and Tech on the Go, ideal for last-minute gifts, electronics, and luxury items. For dining, travelers can choose from a diverse selection of restaurants, cafes, and quick bites at SVO Airport. For the latest store hours and dining menus, check the official SVO Terminal 4 website.
Services and Facilities Offered by Kenya Airways at SVO Airport
A range of amenities and services are available at Terminal 4 to ensure your travel is as comfortable as possible. Among the general services are the following:
| Medical Assistance at SVO | Information Desk at SVO |
| Dining and Shopping | SVO Airport Special Assistance |
| SVO Airport Ground Transport Access | Check-In & Security |
| SVO Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| SVO Airport Lost & Found Services | Baggage Services |
| SVO Luggage Storage | SVO Children’s Facilities |
Some Tips for a Stress-Free Flight Journey with Kenya Airways at SVO Airport
For a smooth and stress-free flight experience with Kenya Airways at SVO Airport, we provide some tips to travelers:
Flight Status & Schedule Updates at SVO Terminal

Kenya Airways operates its SVO flights out of Terminal 4, and keeping up with flight status and schedule updates is essential for passengers. To get the latest updates—such as delays, gate changes, or cancellations—you can check the Kenya Airways website’s Flight Status page, use flight‑tracking tools/apps, or monitor the display boards in Terminal 4 at SVO. Additionally, live flight‑tracking tools and the display screens inside Terminal 4 at SVO offer current gate assignments and estimated departure/arrival times.
Baggage Claims and Assistance at SVO Airport
At Sheremetyevo International Airport’s Terminal 4, arriving passengers retrieve their luggage in the baggage claim area located on the first floor / arrivals level, just after customs and border processing. If your checked luggage is missing, damaged or delayed, it’s important to keep your baggage claim tags and visit the airline’s baggage service counter in this area to file a report at SVO Airport. For extra help, there are porter services available to assist with heavy or oversized luggage—Terminal 4 offers a paid porter service at the baggage claim and check‑in zones.
Ticket Cancellations and Refunds at SVO Airport

To cancel a Kenya Airways ticket booked from Sheremetyevo International Airport (SVO), your refund eligibility depends on the fare rules, time of cancellation, and how you booked. Passengers who book directly on Kenya Airways’ website for U.S.-originating flights have a 24‑hour “risk‑free” cancellation window during which they can receive a full refund. If Kenya Airways cancels your flight or there is a major schedule change, you are entitled to either a full refund or rebooking on the next available flight at no extra cost.
Special Assistance (wheelchair, unaccompanied minors and pet relief areas) at SVO Airport
SVO Terminal 4 provides essential special assistance services for travelers, including those flying with Kenya Airways. Wheelchair assistance is available and should be requested at least 48 hours in advance through the airline. Pet relief areas are located both pre- and post-security, offering clean spaces for service animals and pets. For unaccompanied minors, the SVO terminal ensures secure check-in, escort through security, and supervised handoff upon arrival. Guardians must complete all required forms and remain at the airport until departure. Additional support is available via TSA Cares for travelers with disabilities or medical conditions during screening procedures.
Conclusion
Kenya Airways’ operations at Sheremetyevo International Airport Terminal 4 offer travelers a well-rounded and efficient travel experience between the Russia and East Africa. With a modern terminal equipped with essential services—from smooth check-in and security procedures to premium lounges, dining, shopping, and special assistance—passengers are well-supported at every step of their journey. Whether you’re flying for business or leisure, Kenya Airways at SVO ensures convenience, comfort, and global connectivity. For the most accurate and updated information regarding flight schedules, baggage policies, or in-terminal services.
FAQs about Kenya Airways at Sheremetyevo International Airport – SVO
Which terminal does Kenya Airways operate from at SVO Airport?
What are the check-in hours for Kenya Airways at SVO?
How can I contact Kenya Airways at SVO Airport?
Where is the Kenya Airways ticket counter located at SVO?
What amenities are available for Kenya Airways passengers at SVO Terminal 4?
Does Kenya Airways have a lounge at SVO Terminal 4?
Are there pet relief areas at SVO Terminal 4 for Kenya Airways passengers traveling with animals?
What is the address of Kenya Airways SVO Terminal?
Kenya Airways Other Locations
