LATAM Airlines operates from Greater Rochester International Airport (ROC) at Terminal 4 in Rochester, offering travelers a modern and efficient experience. As one of the largest terminals at ROC, Terminal 4 is known for its wide range of amenities, including duty-free shopping, diverse dining options, comfortable lounges, and streamlined security processes. LATAM Airlines ROC Terminal, passengers can enjoy convenient check-in counters, multilingual staff, and easy access to ground transportation like taxis, ride-shares, and the AirTrain ROC.

Business Class passengers and eligible LATAM Pass members have access to premium lounges, enhancing their journey with exclusive services and relaxation spaces. Overall, LATAM Airlines’ presence at ROC Terminal 4 underscores its commitment to comfort, connectivity, and convenience for international travelers flying to and from the U.S.
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LATAM Airlines Terminal at ROC Airport
LATAM Airlines operates from Terminal 4 at Greater Rochester International Airport (ROC) in Rochester, providing passengers with a modern, efficient, and comfortable travel experience. Terminal 4 is one of the airport’s busiest and most well-equipped terminals.
What is the LATAM Airlines ROC Terminal Address?
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport (ROC) Map
Check All: LATAM Airlines Terminal
How to Contact LATAM Airlines Terminal in ROC Airport?
To contact LATAM Airlines at Greater Rochester International Airport (ROC), passengers can reach out directly through the airline’s customer service number or visit the LATAM Airlines official website, which are shown below in the table:
| LATAM Airlines ROC Terminal | Terminal 4 |
| Airport Type | International |
| Greater Rochester International Airport Phone Number | +1-877-777-6741 / 1 585-753-7000 |
| Greater Rochester International Airport Address | 1200 Brooks Ave, Rochester, NY 14624, American States |
| Airport Name | Greater Rochester International Airport |
| LATAM Airlines Contact Number | 866-435-9526 |
| Greater Rochester International Airport Code | ROC |
| LATAM Airlines Ticket Counter Hours | 24/7 |
| LATAM Airlines Official Website | https://www.latamairlines.com/cl/es |
| Official YouTube | https://www.youtube.com/@LATAMAirlines_ES |
| Official Twitter | https://x.com/LATAMAirlines |
| Official Facebook | https://www.facebook.com/LATAMAirlines |
| Official Instagram | https://www.instagram.com/latamairlines/ |
Departure Details of Terminal for LATAM Airlines Travelers at ROC Airport
Passengers flying with LATAM Airlines from ROC Airport will depart from Terminal 4, a modern and well-equipped terminal. At LATAM Airlines ROC Airport, travelers are advised to arrive at least three hours before international departures to allow sufficient time for check-in, security screening, and boarding. The LATAM check-in counters are located in the departures area of Terminal 4 and typically open four hours before scheduled departure time. Passengers can also take advantage of self-service kiosks or online check-in via the LATAM website or mobile app to save time.
Arrivals Details of Terminal for LATAM Airlines Travelers at ROC Airport
LATAM Airlines flights arriving at ROC Airport land at Terminal 4, which is equipped with full international arrival services. Upon landing, passengers will proceed through U.S. Customs and Border Protection located within the terminal. Baggage claim for LATAM Airlines is clearly marked, and assistance is available for those requiring help with luggage or customs procedures. For travelers connecting to domestic flights or heading to Rochester, Terminal 4 offers easy access to ground transportation, including taxis, ride-sharing services, and the AirTrain ROC, which connects to the subway and Long Island Rail Road (LIRR).
Wheelchair and Children Facilities at ROC Terminal
The LATAM Airlines ROC Terminal, located in Terminal 4, is fully equipped with modern amenities to support passengers with special needs and families traveling with children. Wheelchair assistance is available upon request and can be arranged in advance through LATAM Airlines or at the terminal upon arrival. Terminal 4 offers accessible restrooms, ramps, elevators, and priority seating areas to ensure a smooth and comfortable experience for passengers with limited mobility.
Families traveling with children will appreciate the baby changing stations and family restrooms located throughout the terminal, as well as dedicated play areas that help keep young travelers entertained and comfortable while waiting for their flights.
Smoking Areas at ROC Terminal
ROC Airport provides designated smoking areas outside the terminal, located near the entrances and exits of Terminal 4. Travelers flying with LATAM Airlines who wish to smoke must do so in these clearly marked outdoor smoking zones, which are equipped with proper disposal units. It’s important to note that once you pass through security, there are no smoking areas within the secured gates, so passengers should plan accordingly before entering the terminal.
Services and Facilities Offered By LATAM Airlines at ROC International Airport
At LATAM Airlines ROC Terminal in Terminal 4 of Greater Rochester International Airport, travelers can expect a wide range of services and facilities designed to enhance their travel experience.
| Transport Links at ROC | ROC Airport Lost & Found Services |
| Dining and Shopping | ROC Airport Special Assistance |
| ROC Airport Ground Transport Access | Medical Assistance |
| Baggage Services | Check-In & Security at ROC |
| Currency Exchange at ROC | Check-in Services |
| Information Desk | Flight Information Displays at ROC |
| Wi-Fi Access at ROC | ROC Airport Lounges |
| ROC Luggage Storage | ROC Children’s Facilities |
Tips provided by LATAM Airlines for Travelers on an Easy Flight Trip within ROC Terminal
LATAM Airlines offers several helpful tips for travelers to ensure an easy and stress-free flight experience within the ROC Terminal 4.
Flight Status & Schedule Updates at LATAM Airlines ROC Terminal

Travelers flying with LATAM Airlines from ROC Terminal can easily stay informed about their flight status and schedule updates through multiple convenient channels. The LATAM Airlines ROC Terminal 4 offers real-time flight information displayed on digital boards throughout the terminal, helping passengers track departures and arrivals promptly. Additionally, travelers can access up-to-date flight status and gate information via the official LATAM Airlines website or mobile app, which provides notifications on delays, cancellations, and boarding times. ROC Airport’s website also offers live flight tracking for all airlines operating at Terminal 4.
Baggage Policies & Lost/Delayed Luggage Claims at LATAM Airlines ROC Terminal
At the LATAM Airlines ROC Terminal, understanding baggage policies is essential for a smooth travel experience. LATAM Airlines enforces specific guidelines regarding checked and carry-on luggage size, weight limits, and fees, which passengers can review on the LATAM website before traveling. To avoid complications, it’s recommended to label bags clearly and keep valuables in carry-on luggage. In the event of lost or delayed luggage, LATAM provides prompt assistance at dedicated baggage service counters located within Terminal 4. Passengers should report any issues immediately upon arrival to ensure swift resolution.
Hotels near LATAM Airlines ROC Terminal

For travelers flying with LATAM Airlines from ROC Terminal, numerous hotels near Terminal 4 offer convenient accommodation options. Many airport hotels provide shuttle services to and from the terminal, making early departures or late arrivals much easier to manage. Popular nearby hotels include:
| Hotel Name | Distance from ROC Terminal | Key Amenities | Shuttle Service |
|---|---|---|---|
| TWA Hotel | On airport grounds (adjacent to Terminal 5) | Retro design, rooftop pool, multiple dining options, fitness center | Yes, to/from all terminals |
| Hilton Rochester ROC Airport | Approx. 1.5 miles | Free Wi-Fi, fitness center, restaurant, business center | Complimentary airport shuttle |
| Crowne Plaza ROC Airport | Approx. 1.3 miles | Free Wi-Fi, restaurant, 24-hour shuttle, fitness center | Complimentary airport shuttle |
| Holiday Inn Express ROC Airport | Approx. 1.6 miles | Free breakfast, free Wi-Fi, fitness center | Complimentary airport shuttle |
| Courtyard by Marriott ROC Airport | Approx. 2 miles | Restaurant, free Wi-Fi, fitness center | Complimentary airport shuttle |
Conclusion
LATAM Airlines ROC Terminal at Terminal 4 of Greater Rochester International Airport offers travelers a seamless, comfortable, and well-supported journey from start to finish. With a wide array of services including efficient check-in counters, multilingual staff, accessible facilities for passengers with special needs and families, and convenient ground transportation options, LATAM ensures a smooth airport experience. Passengers can stay informed with real-time flight status updates and rely on clear baggage policies along with dedicated support for lost or delayed luggage.
FAQs about LATAM Airlines at Greater Rochester International Airport – ROC
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