RwandAir operates from Cibao International Airport (STI) at Terminal 4 in Santiago de los Caballeros, offering passengers a seamless travel experience between the Dominican Republic and Africa. As Rwanda’s national carrier, RwandAir provides direct flights connecting Santiago de los Caballeros to Kigali, with top-tier service, modern aircraft, and competitive fares. Flying with RwandAir STI Terminal 4 can enjoy efficient check-in services, smooth security procedures, and dedicated staff ready to assist with travel needs. Whether flying for business or leisure, travelers appreciate the comfort and punctuality that RwandAir delivers on every flight.

Terminal 4 at STI is known for its international focus and excellent amenities, including spacious lounges, diverse dining options, duty-free shopping, and convenient transportation access. Terminal 4 is easily accessible by car, public transit, or the AirTrain system, ensuring a stress-free journey to and from the airport. With a strong reputation for safety, reliability, and warm African hospitality, RwandAir continues to expand its global footprint, and its presence at STI International Airport reflects its growing importance in transatlantic air travel.
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RwandAir Terminal at STI International Airport
RwandAir operates from Terminal 4 at Cibao International Airport (STI) in Santiago de los Caballeros. This terminal is one of STI’s primary international terminals, accommodating a wide range of global airlines and offering modern amenities for travelers.
What is the RwandAir STI Terminal Address?
Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport (STI) Map
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How to get in touch with RwandAir at STI International Airport?
We provide a contact information at below for reaching out to RwandAir at Cibao International Airport, complete with their designated terminal.
| RwandAir STI Terminal | Terminal 4 |
| Airport Type | International |
| Cibao International Airport Phone Number | +1-877-777-6741 / 1 809-689-8344 |
| Cibao International Airport Address | Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic |
| Airport Name | Cibao International Airport |
| RwandAir Contact Number | 877-938-5612 |
| Cibao International Airport Code | STI |
| RwandAir Ticket Counter Hours | 24/7 |
| RwandAir Official Website | https://www.rwandair.com/ |
| Official Youtube | https://www.youtube.com/user/flyrwandair |
| Official Twitter | https://x.com/FlyRwandAir |
| Official Facebook | https://www.facebook.com/FlyRwandAir/ |
| Official Instagram | https://www.instagram.com/flyrwandair/ |
Departures Details of Terminal and Gates for RwandAir Travelers at STI Airport
For travelers flying with RwandAir, the departure process at STI Airport is streamlined through the RwandAir STI Terminal, which is located in Terminal 4. This terminal is equipped with modern facilities and clear signage to help passengers easily find their check-in counters and security checkpoints. RwandAir departures typically operate from specific gates within Terminal 4, ensuring a smooth boarding experience with convenient access to lounges and dining options before your flight.
Arrival Details of Terminal and Gates for RwandAir Travelers at STI Airport
Upon arrival at STI Airport, RwandAir passengers will be guided to Terminal 4, where immigration, baggage claim, and customs services are efficiently managed. The RwandAir STI Terminal in Terminal 4 offers clear directions to arrivals gates and supports quick connections to ground transportation, including taxis, rideshares, and shuttle services. This terminal’s well-organized layout ensures that travelers can navigate through arrivals smoothly, minimizing wait times and enhancing overall comfort.
Shopping and Dining at STI Terminal
At the RwandAir STI Terminal, passengers have access to an extensive selection of shopping and dining options designed to enhance their airport experience. From high-end boutiques offering luxury brands to convenient stores with travel essentials, the shopping venues cater to diverse needs. Food lovers can enjoy a variety of dining choices, including international cuisine, quick snacks, and gourmet restaurants, making it easy to relax and refuel before your flight.
Upgrade Class at STI Terminal

Passengers flying with RwandAir STI Terminal can enhance their journey by opting for an upgrades class at STI Terminal. Upgrading your class not only provides more comfort onboard but also grants access to exclusive lounges and premium services within the terminal. Enjoy spacious seating, personalized assistance, and priority boarding, all designed to make your travel experience as relaxing as possible. The upgrades class at STI Terminal is perfect for those who want to start their trip with a touch of luxury.
Services and Facilities Provided By RwandAir at STI International Airport
RwandAir at STI International Airport Terminal offers a wide range of services and facilities designed to ensure a smooth and comfortable travel experience.
- Dedicated Check-In Services
- STI Airport Customer Support and Assistance
- Comfortable Lounges and Waiting Areas
- Priority Boarding for Premium Passengers
- Special Assistance for Passengers at STI
- Efficient Baggage Handling
- Real-Time Flight Information at STI Airport
- Seamless Connections and Transfers
- Health and Safety Measures
- Exclusive lounges at STI Airport
- Free Wi-Fi
Tips provided by RwandAir STI Terminal to Provide Stress-Free Journeys
To help passengers enjoy a smooth and stress-free travel experience, RwandAir STI Terminal offers several helpful tips. Travelers are encouraged to arrive early at the terminal to allow ample time for check-in, security screening, and boarding procedures.
Baggage Policies & Lost/Delayed Luggage Claims at STI Airport

Travelers flying through the RwandAir STI Terminal should be well-informed about the airline’s baggage policies to ensure a hassle-free journey. RwandAir allows passengers to carry a specific allowance of checked and carry-on luggage, with clear guidelines on size and weight limits to avoid additional fees. In the event of lost or delayed luggage at STI Airport, RwandAir provides a dedicated claims service to quickly resolve any issues. Passengers are encouraged to report missing baggage immediately at the STI Terminal baggage service desk.
Flight Status & Schedule Updates at STI Terminal

Staying updated on your flight status is crucial when traveling through the RwandAir STI Terminal. RwandAir offers real-time flight schedule updates and notifications via their website and mobile app, ensuring passengers are always informed about departures, delays, or gate changes. At STI Terminal, digital flight information displays provide live updates specific to RwandAir flights, making it easy for travelers to monitor their journey.
Hotels near Cibao International Airport (STI) for RwandAir Travelers

For passengers flying with RwandAir STI Terminal, several comfortable hotels near Cibao International Airport offer convenient accommodations before or after flights. These hotels provide shuttle services to and from the terminal, making transfers effortless and stress-free. Whether you prefer luxury or budget-friendly options, travelers can find a range of hotels equipped with modern amenities, dining options, and business facilities.
Conclusion
Traveling through the RwandAir STI Terminal at Cibao International Airport offers passengers a seamless and comfortable gateway between the Dominican Republic and Africa. Operating from Terminal 4, RwandAir combines modern facilities, efficient services, and exceptional hospitality to ensure a stress-free journey from check-in to arrival. With a wide range of amenities including dedicated check-in counters, exclusive lounges, diverse dining and shopping options, and priority boarding, passengers enjoy a premium travel experience.
FAQs about RwandAir at Cibao International Airport – STI
Which terminal does RwandAir operate from at STI Airport?
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Are there dining and shopping options available at the RwandAir STI Terminal?
RwandAir Other Locations
