United Airlines, a leading global carrier, offers a premium travel experience from its hub at Chhatrapati Shivaji Maharaj International Airport (BOM), one of the busiest and most iconic airports in the world. Whether you’re arriving, departing, or connecting through Mumbai. This page provides all essential details about United Airlines BOM Terminal, including terminal information, contact details, facilities, and services to ensure a seamless journey.

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United Airlines Terminal at BOM Airport
United Airlines operates from Terminal 7 at Chhatrapati Shivaji Maharaj International Airport (BOM). This terminal is equipped with modern amenities, efficient check-in services, and premium lounges for a comfortable travel experience.
United Airlines BOM Terminal Address
The United Airlines BOM Terminal Address:
Mumbai, Maharashtra 400099, India
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How to Contact United Airlines Terminal in BOM
For assistance with bookings, baggage, or general inquiries, you can reach United Airlines at BOM via:
| United Airlines BOM Terminal | Terminal 7 |
| Airport Type | International |
| Chhatrapati Shivaji Maharaj International Airport Phone Number | 91 22 6685 1010 |
| Chhatrapati Shivaji Maharaj International Airport Address | Mumbai, Maharashtra 400099, India |
| Airport Name | Chhatrapati Shivaji Maharaj International Airport |
| United Airlines Contact Number | 1-800-UNITED-1 (1-800-864-8331) |
| United Airlines Baggage Recovery Center | 1-800-335-2247 |
| United Airlines Headquarters | 233 S Wacker Dr, Chicago, IL 60606 |
| Chhatrapati Shivaji Maharaj International Airport Code | BOM |
| United Airlines Ticket Counter Hours | 24/7 |
| United Airlines Official Website | https://www.united.com/ |
| Official YouTube | https://www.youtube.com/united |
| Official Twitter | https://x.com/united |
| Official Facebook | https://www.facebook.com/United |
| Official Instagram | https://www.instagram.com/united |
United Airlines Terminal Chhatrapati Shivaji Maharaj International Airport Departures
All United Airlines departures at BOM operate from Terminal 7, a modern facility shared with American Airlines and other oneworld alliance partners. The terminal offers:
- Check-in Options: Online check-in (24 hours before departure), self-service kiosks, and full-service counters
- Priority Services: Dedicated check-in lanes for United Polaris®, First Class, and MileagePlus® elite members
- Security: TSA PreCheck® and CLEAR® lanes available for expedited screening
- United Club Lounge: Accessible to eligible passengers, offering premium seating, refreshments, and Wi-Fi
- Dining & Shopping: Multiple restaurants, cafes, and retail stores airside
United Airlines Chhatrapati Shivaji Maharaj International Airport Arrivals Terminal
United Airlines flights arrive at Terminal 7 as well. Baggage claim, customs, and ground transportation services are conveniently located on the arrivals level.
- Baggage Claim: Located on the arrivals level of Terminal 7
- Immigration & Customs: International passengers clear at BOM Terminal 7
- Ground Transportation: Taxis, rideshares (Uber/Lyft), AirTrain BOM, and rental cars available
- Connecting Flights: Follow signs for flight connections; United transfer desk available
Queries Handled at United Airlines BOM Terminal
The United Airlines BOM Terminal staff is equipped to assist with a wide range of services:
Flight Status & Schedule Updates at BOM Terminal

Passengers flying with United Airlines can easily check their flight status and schedule updates at BOM Terminal 7 through multiple convenient options. Real-time flight information is available on United’s website and mobile app, as well as on the airport display screens throughout BOM Airport. For last-minute changes or flight confirmations, travelers can visit the United customer service desk at BOM Terminal or contact the airline’s customer support team. The terminal also features automated announcements to keep passengers informed about any schedule adjustments, gate changes, or boarding updates, ensuring a smooth travel experience through BOM Airport.
Baggage Policies & Lost/Delayed Luggage Claims at BOM Airport

United Airlines provides comprehensive baggage services at BOM Terminal 7 to assist passengers with baggage policies and lost/delayed luggage claims. The Baggage Service Office, located near the arrivals area, handles all luggage-related inquiries and claims for flights arriving at BOM Airport. Travelers should retain their baggage claim tags and have their flight details ready when filing reports at BOM Terminal. Information about United’s baggage allowances, fees for excess luggage, and restricted items is available at the check-in counters in BOM Airport, with staff ready to assist with any questions about carry-on or checked baggage policies.
Check-in & Boarding Assistance at BOM Terminal

United Airlines offers multiple check-in and boarding assistance options at BOM Terminal 7 to accommodate all passengers. Travelers can choose from online check-in (available 24 hours before departure), self-service kiosks, or traditional check-in counters at BOM Airport. United Polaris®, First Class, and MileagePlus® elite members enjoy access to priority check-in lanes and boarding at BOM Terminal. For boarding assistance, United staff are available throughout BOM Airport to guide passengers with special needs, families with young children, or those requiring extra time to board, ensuring a smooth and efficient boarding process for all flights.
Special Assistance (Wheelchair, Unaccompanied Minors) at BOM Airport
United Airlines is committed to providing special assistance services at BOM Terminal 7 for passengers requiring wheelchairs or traveling as unaccompanied minors. Wheelchair services can be arranged in advance when booking or by contacting United customer service prior to arrival at BOM Airport. For unaccompanied minors, United offers a supervised travel program that includes dedicated check-in assistance, escort through security, and handover to flight attendants. Parents or guardians must complete all necessary documentation at BOM Terminal before departure and remain at the airport until the flight has departed. Staff at BOM Airport are trained to ensure all passengers requiring special assistance receive personalized care throughout their journey.
MileagePlus® Membership & Benefits at BOM Terminal

The MileagePlus® membership and benefits are fully accessible to travelers at BOM Terminal 7. Members can enjoy priority check-in, additional baggage allowances, and access to the exclusive United Club lounge at BOM Airport. New members can sign up at the check-in counters or online before their flight. MileagePlus® Silver, Gold, Platinum, and 1K members receive complimentary lounge access and priority boarding privileges at BOM Terminal. The loyalty program allows members to earn miles on all United flights from BOM Airport, which can be redeemed for upgrades, hotel stays, and car rentals. Staff at BOM Terminal are available to assist with any membership inquiries or benefit explanations.
Upgrade & Seating Inquiries at BOM Terminal or BOM Airport

Passengers with upgrade and seating inquiries can receive assistance at BOM Terminal 7 through multiple channels. United staff at the check-in counters can provide information about available upgrades using cash, miles, or PlusPoints. MileagePlus® members may inquire about complimentary upgrades (subject to availability) at BOM Airport. For specific seating requests, including extra legroom or preferred locations, travelers can make arrangements during online check-in or speak with customer service representatives at BOM Terminal. The United service desk in the departures area of BOM Airport can also assist with last-minute upgrade opportunities and seating changes before boarding, ensuring passengers have their preferred arrangements for a comfortable flight.
Facilities at United Airlines BOM Terminal
Chhatrapati Shivaji Maharaj International Airport Terminal offers a host of amenities to ensure a comfortable journey:
- United Club Lounge at BOM Airport
- BOM Airport Free Wi-Fi
- BOM Airport Charging Stations
- BOM Terminal Currency Exchange Services
- Private Nursing Rooms at BOM Airport
- Pet Relief Areas in BOM Terminal
- BOM Terminal Priority Boarding
Conclusion
United Airlines ensures a smooth and comfortable travel experience at Chhatrapati Shivaji Maharaj International Airport (BOM), operating from Terminal 7 with premium services. Whether departing or arriving, passengers enjoy efficient check-in, luxurious lounge access, and convenient connections. For assistance, contact United’s customer service or visit the information desk at BOM Terminal 7.
FAQs on United Airlines at Chhatrapati Shivaji Maharaj International Airport (BOM)
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