VietJet Air operates from Cibao International Airport (STI) at Terminal 1, offering travelers a convenient and comfortable gateway for flights connecting the Dominican Republic with popular destinations across world. The VietJet Air STI Terminal 1 is designed to provide a smooth pre-flight experience with efficient check-in counters, helpful customer service, and easy access to baggage services. Passengers can enjoy a range of amenities including dining options, retail shops, free Wi-Fi, lounges, and quick access to ground transportation. With friendly staff, streamlined procedures, and a strategic location, the VietJet Air terminal at STI Airport delivers a pleasant travel experience from start to finish.

The terminal’s modern layout ensures fast security screening and seamless navigation, making it ideal for both leisure and business travelers. Whether you’re flying to Vietnam or connecting to other destinations, VietJet Air emphasizes affordability, comfort, and punctuality.
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VietJet Air Terminal at STI International Airport
VietJet Air operates from Terminal 1 at Cibao International Airport (STI), a modern and efficient terminal that caters to a diverse range of international flights.
What is the VietJet Air STI Terminal Address?
Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport (STI) Map
Check All: VietJet Air Terminal
How to Contact VietJet Air at STI International Airport?
To get in touch with the VietJet Air Cibao International Airport (STI) Terminal, passengers can see the table that shows all the information related to airlines:
| VietJet Air STI Terminal | Terminal 1 |
| Airport Type | International |
| Cibao International Airport Phone Number | +1-877-777-6741 / 1 809-689-8344 |
| Cibao International Airport Address | Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic |
| Airport Name | Cibao International Airport |
| Cibao International Airport Code | STI |
| VietJet Air Ticket Counter Hours | 24/7 |
| VietJet Air Contact Number | +84 1900 1886 |
| VietJet Air Official Website | https://www.vietjetair.com/en |
| Official Twitter | https://x.com/vietjetvietnam |
| Official Facebook | https://www.facebook.com/vietjetvietnam/ |
| Official Instagram | https://www.instagram.com/vietjet/ |
Departures Details of Terminal for VietJet Air Travelers at STI Airport
At Cibao International Airport (STI), VietJet Air departs from Terminal 1, which is shared with several other international carriers.
- Check-In: To ensure a smooth departure, VietJet Air passengers are advised to check in online before arriving at the STI airport.
- Security at STI Airport: Passengers will go through the usual security procedures at STI Terminal 1, so it’s essential to arrive at least 3 hours before your flight for international departures.
- Gates: VietJet Air’s gates at STI Terminal 1 are located near the east side of the terminal. Make sure to double-check your gate information on the airport’s departure board upon arrival, as gate assignments can change.
Arrivals Details of Terminal VietJet Air Travelers at STI Airport
VietJet Air flights typically land at Terminal 1, where passengers will go through the customs and immigration process. This terminal is well-equipped to handle the needs of international passengers, with multilingual staff and clear signage to guide you through the arrival process.
- Baggage Claim: Baggage claim areas for VietJet Air passengers are located within the STI Terminal, making it easy to retrieve your checked luggage.
- Transportation Options at STI Airport: After clearing customs, you’ll find various transportation options such as taxis, shuttle services, and car rentals at the ground level of STI Terminal 1.
- Gates: Upon arrival, VietJet Air travelers will disembark at one of the gates located near the west section of STI Terminal 1.
Lost and Found services for VietJet Air STI Terminal

Traveling can sometimes be unpredictable, and losing personal belongings at the airport is a common concern for passengers. Fortunately, VietJet Air STI Terminal 1 provides comprehensive Lost and Found services to help travelers recover their misplaced items efficiently. Whether you accidentally left your luggage, electronic devices, or travel documents, the Lost and Found desk at the STI Terminal is dedicated to assisting passengers in locating and retrieving their belongings. Passengers are encouraged to report lost items as soon as possible. Detailed descriptions, flight information, and contact details can speed up the recovery process.
VietJet Air Special Assistance at STI Terminal

For passengers requiring additional support, VietJet Air STI Terminal offers Special Assistance services designed to make every stage of travel smooth and stress-free. Whether you have mobility challenges, are traveling with infants, or need guidance through security and boarding, the airport staff is trained to provide personalized assistance. Requesting special assistance is easy—passengers can notify VietJet Air in advance or approach the assistance desk upon arrival at STI Terminal. Services include wheelchair support, escorting to gates, help with baggage, and coordination with airline staff to ensure timely boarding.
Services and Facilities by VietJet Air at STI International Airport
At VietJet Air STI Terminal, the airline strives to make your travel experience as smooth and comfortable as possible, providing a range of services and facilities tailored to the needs of all passengers.
| STI Airport Ground Transport Access | Baggage Services |
| STI Children’s Facilities | Wi-Fi Access |
| Medical Assistance | Check-In & Security at STI |
| STI Airport Lounges | Currency Exchange at STI |
| Information Desk | Check-in Services |
| STI Airport Special Assistance | Flight Information Displays at STI |
| STI Airport Lost & Found Services | Dining and Shopping |
| Transport Links at STI | STI Luggage Storage |
Queries Handled by VietJet Air STI Terminal to Provide Stress-Free Journeys
At VietJet Air STI Terminal 1, passenger satisfaction is a top priority, and the airline staff is equipped to handle a wide range of queries to ensure stress-free journeys. Common inquiries include flight schedules, baggage policies, ticket changes, check-in procedures, and special assistance requests.
VietJet Air Flight Status & Schedule Updates at STI Terminal

Staying informed about your flight is crucial for a smooth travel experience. VietJet Air STI Terminal provides real-time flight status and schedule updates to ensure passengers are always aware of departures, delays, and gate information. Travelers can check updates through the airline’s website, mobile app, or at dedicated information counters in STI Terminal. With timely updates and clear notifications, VietJet Air helps passengers plan their arrival, minimize wait times, and enjoy a stress-free airport experience.
Hotels for VietJet Air Passengers near Cibao International Airport (STI)
For travelers looking for convenience and comfort, VietJet Air STI Terminal is surrounded by a variety of nearby hotels suitable for every budget. From luxury accommodations to budget-friendly stays, these hotels offer easy access to the terminal, ensuring that passengers can rest before early morning flights or relax after long journeys. Many hotels also provide shuttle services to STI, making transfers seamless and saving valuable travel time. Staying close to the airport allows VietJet Air passengers to enjoy a hassle-free and comfortable travel experience.
VietJet Air Baggage Policies & Lost/Delayed Luggage Claims at STI Airport

Understanding baggage rules is essential to avoid last-minute surprises at the airport. VietJet Air STI Terminal provides clear information on baggage policies, including weight limits, carry-on regulations, and prohibited items. In the unfortunate event of lost or delayed luggage, passengers can easily file claims at the airline’s Lost and Found desk at STI Terminal. VietJet Air staff work diligently to locate and return luggage promptly, ensuring minimal disruption to your travel plans.
Luxury Lounges for VietJet Air at STI Terminal

For passengers seeking relaxation and comfort, VietJet Air STI Terminal offers access to luxury lounges equipped with modern amenities. Travelers can unwind in a serene environment, enjoy complimentary refreshments, high-speed Wi-Fi, and entertainment options while waiting for their flights. These lounges provide a peaceful retreat from the busy terminal, allowing VietJet Air passengers to recharge and experience premium service before boarding their flights.
Conclusion
VietJet Air Cibao International Airport Terminal 1 offers a seamless and convenient gateway for travelers flying between the Dominican Republic and other destinations of world. With efficient check-in counters, real-time flight updates, and comprehensive Lost and Found services, passengers can enjoy a smooth pre-flight experience. The terminal also provides special assistance, baggage support, luxury lounges, dining options, retail shops, and nearby hotel access, ensuring comfort and convenience for every traveler. Whether departing or arriving, VietJet Air STI Terminal prioritizes affordability, punctuality, and passenger satisfaction. Its modern layout, easy navigation, and dedicated staff make the airport experience stress-free and enjoyable.
FAQs about VietJet Air at Cibao International Airport – STI
Which terminal does VietJet Air operate from at STI Airport?
What is the address of VietJet Air STI Terminal?
How can I contact VietJet Air at STI Airport?
What baggage services are available at VietJet Air STI Terminal?
How can I report lost or delayed luggage at STI Airport?
Does VietJet Air offer special assistance at STI Terminal?
What ground transportation options are available at STI Terminal for VietJet Air passengers?
Where can I find dining and shopping options at VietJet Air STI Terminal?
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