At Shanghai Pudong International Airport (PVG), Austrian Airlines mostly uses Terminal 1 for both departures and arrivals. At Austrian Airlines PVG Terminal, passengers flying to and from Shanghai have a comfortable experience. We offer a comprehensive suite of amenities: reliable Wi‑Fi, charging stations, currency exchange, ATMs, duty‑free shops, dining options, family restrooms, and pet relief areas.

Table of Contents
What Terminal is Austrian Airlines at PVG?
All flights of Austrian Airlines arrive and departure from PVG International Airport Terminal 1.
What is the Austrain Airlines PVG Terminal Address?
S1 Yingbin Expy, Pudong Xinqu, Shanghai Shi, China
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Shanghai Pudong International Airport (PVG) Map
How to Contact Austrian Airlines Terminal in PVG?
There are various contact details of the Austrian Airlines Terminal at PVG International Airport:
| Austrian Airlines PVG Terminal | Terminal 1 |
| Airport Type | International |
| Shanghai Pudong International Airport Phone Number | +1-877-777-6741 / 86 21 96990 |
| Shanghai Pudong International Airport Address | S1 Yingbin Expy, Pudong Xinqu, Shanghai Shi, China |
| Airport Name | Shanghai Pudong International Airport |
| Austrian Contact Number | 1-800-843-0002 |
| Shanghai Pudong International Airport Code | PVG |
| Austrian Ticket Counter Hours | 24/7 |
| Austrian Official Website | https://www.austrian.com/us/en/homepage |
| Official YouTube | https://www.youtube.com/user/austrianairlinesag |
| Official Twitter | https://x.com/_austrian |
| Official Facebook | https://de-de.facebook.com/AustrianAirlines/ |
| Official Instagram | https://www.instagram.com/austrianairlines/ |
Austrian Airlines Departures from PVG Terminal
Austrian Airlines takes off from Shanghai Pudong International Airport (PVG) Terminal 1. This terminal features various amenities, including a range of dining options, duty-free shopping, and seating areas, that makes the passengers journey joyful. Below, we highlight a few features for passengers:
| Feature | Details |
| Check-in | Dedicated counters and self-service kiosks |
| Priority Services | Priority security screening and boarding for premium and Star Alliance Gold passengers |
| Baggage and Security Options | Drop off bags at designated desks. Fast Track and TSA PreCheck lanes are available for expedited security |
| Amenities | Dining options, duty-free shops, charging stations, free Wi-Fi |
| Transportation | AirTrain PVG (connects to all terminals), taxis, rideshares, rental cars |
| Special Services | Assistance for special needs passengers and unaccompanied minors |
| Additional Facilities | Currency exchange, ATMs, family restrooms, pet relief areas |
Austrian Airlines Arrivals at PVG Terminal
When flying with Austrian Airlines, travelers need to get to Terminal 1 at Shanghai Pudong International Airport. At this terminal passengers uses services easily available at this terminal that will make your trip less stressful.
| Feature | Details |
| Arrival Process | Passengers arrive and proceed through U.S. Customs and Border Protection (CBP) screening. |
| Baggage Claim | Baggage claim located on the lower level of Terminal 1. |
| Priority Baggage | Priority baggage handling for Business Class passengers and Star Alliance Gold members. |
| Ground Transportation | AirTrain PVG links to other terminals and public transport hubs. Taxis, rideshare services, and rental cars are available. |
| Facilities | Family restrooms, ATMs, currency exchange, and pet relief areas in Terminal 1. |
| Real-Time Flight Info | Flight status boards in Terminal 1. Austrian Airlines app provides real-time updates and gate information. |
Queries Handled by Austrian Airlines at Shanghai Pudong International Airport
All queries are answered in Terminal 1 of PVG International Airport, making passengers journey more enjoyable. We address the following important inquiries, or you can reach us at 86 21 96990 for more details.
Ticket Cancellations and Refunds at PVG Airport
Travelers can easily cancel their Austrian tickets using the airline’s official website or the ticket counter located in PVG Terminal 1. Among other things, travelers can contact Austrian staff for flight changes, cancellations, or refund requests. The refund is based on the client’s ticket condition and fare type.
Lounges and Relaxation at Shanghai Pudong International Airport

Terminal 1 offers a number of lounges for travelers to unwind in before their trip. This lounge offers a comfortable and quiet space to relax before departure, complete with amenities such as cozy seating, complimentary food and beverages, Wi-Fi, workstations, and shower facilities.
Special Assistance at PVG Terminal

PVG Terminal 1 provides a safe and comfortable journey, especially unaccompanied minors and people with disabilities. They receive assistance from our skilled employees with boarding, security, and check-in. Staff members monitor unaccompanied minors and provide the necessary services when needs arise.
Baggage Policies & Lost/Delayed Luggage Claims at PVG International Airport

Austrian Airlines follows standard baggage policies at PVG Terminal, allowing different baggage limit for Economy class passengers and Business class travelers. If baggage exceeds the allowed limits, excess baggage fees apply. In the event of lost or delayed luggage, passengers should immediately report the issue to the Austrian Airlines baggage desk at Terminal 1.
Hotels near Shanghai Pudong International Airport (PVG)
Travelers can book reservations at a number of hotels and motels that are conveniently located near Shanghai Pudong International Airport. These accommodations are perfect for business travel, early flights, and layovers.
Facilities at Austrian Airlines PVG Terminal
When traveling with Austrian Airlines, travelers can enjoy a variety of services in Terminal 1 at PVG International Airport.
| Medical Assistance | Information Desk |
| Dining and Shopping | PVG Airport Special Assistance |
| PVG Airport Ground Transport Access | Check-In & Security |
| PVG Airport Lounges | Transport Links |
| Currency Exchange | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| PVG Airport Lost & Found Services | Baggage Services |
| PVG Luggage Storage | PVG Children’s Facilities |
Conclusion
The service provided by Austrian Airlines at this terminal makes the flight enjoyable. Whether they are traveling for business or pleasure, passengers are treated with excellent service the entire time. Shanghai Pudong International Airport provides friendly staff and necessary services for those seeking exceptional travel, making an enjoyable and memorable journey.
FAQs on Austrian Airlines at Shanghai Pudong International Airport – PVG
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