United Airlines, a leading global carrier, offers a premium travel experience from its hub at Simón Bolívar International Airport (CCS), one of the busiest and most iconic airports in the world. Whether you’re arriving, departing, or connecting through Caracas. This page provides all essential details about United Airlines CCS Terminal, including terminal information, contact details, facilities, and services to ensure a seamless journey.

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United Airlines Terminal at CCS Airport
United Airlines operates from Terminal 7 at Simón Bolívar International Airport (CCS). This terminal is equipped with modern amenities, efficient check-in services, and premium lounges for a comfortable travel experience.
United Airlines CCS Terminal Address
The United Airlines CCS Terminal Address:
Caracas, Capital District, Venezuela
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How to Contact United Airlines Terminal in CCS
For assistance with bookings, baggage, or general inquiries, you can reach United Airlines at CCS via:
| United Airlines CCS Terminal | Terminal 7 |
| Airport Type | International |
| Simón Bolívar International Airport Phone Number | 58 212-303-1111 |
| Simón Bolívar International Airport Address | Caracas, Capital District, Venezuela |
| Airport Name | Simón Bolívar International Airport |
| United Airlines Contact Number | 1-800-UNITED-1 (1-800-864-8331) |
| United Airlines Baggage Recovery Center | 1-800-335-2247 |
| United Airlines Headquarters | 233 S Wacker Dr, Chicago, IL 60606 |
| Simón Bolívar International Airport Code | CCS |
| United Airlines Ticket Counter Hours | 24/7 |
| United Airlines Official Website | https://www.united.com/ |
| Official YouTube | https://www.youtube.com/united |
| Official Twitter | https://x.com/united |
| Official Facebook | https://www.facebook.com/United |
| Official Instagram | https://www.instagram.com/united |
United Airlines Terminal Simón Bolívar International Airport Departures
All United Airlines departures at CCS operate from Terminal 7, a modern facility shared with American Airlines and other oneworld alliance partners. The terminal offers:
- Check-in Options: Online check-in (24 hours before departure), self-service kiosks, and full-service counters
- Priority Services: Dedicated check-in lanes for United Polaris®, First Class, and MileagePlus® elite members
- Security: TSA PreCheck® and CLEAR® lanes available for expedited screening
- United Club Lounge: Accessible to eligible passengers, offering premium seating, refreshments, and Wi-Fi
- Dining & Shopping: Multiple restaurants, cafes, and retail stores airside
United Airlines Simón Bolívar International Airport Arrivals Terminal
United Airlines flights arrive at Terminal 7 as well. Baggage claim, customs, and ground transportation services are conveniently located on the arrivals level.
- Baggage Claim: Located on the arrivals level of Terminal 7
- Immigration & Customs: International passengers clear at CCS Terminal 7
- Ground Transportation: Taxis, rideshares (Uber/Lyft), AirTrain CCS, and rental cars available
- Connecting Flights: Follow signs for flight connections; United transfer desk available
Queries Handled at United Airlines CCS Terminal
The United Airlines CCS Terminal staff is equipped to assist with a wide range of services:
Flight Status & Schedule Updates at CCS Terminal

Passengers flying with United Airlines can easily check their flight status and schedule updates at CCS Terminal 7 through multiple convenient options. Real-time flight information is available on United’s website and mobile app, as well as on the airport display screens throughout CCS Airport. For last-minute changes or flight confirmations, travelers can visit the United customer service desk at CCS Terminal or contact the airline’s customer support team. The terminal also features automated announcements to keep passengers informed about any schedule adjustments, gate changes, or boarding updates, ensuring a smooth travel experience through CCS Airport.
Baggage Policies & Lost/Delayed Luggage Claims at CCS Airport

United Airlines provides comprehensive baggage services at CCS Terminal 7 to assist passengers with baggage policies and lost/delayed luggage claims. The Baggage Service Office, located near the arrivals area, handles all luggage-related inquiries and claims for flights arriving at CCS Airport. Travelers should retain their baggage claim tags and have their flight details ready when filing reports at CCS Terminal. Information about United’s baggage allowances, fees for excess luggage, and restricted items is available at the check-in counters in CCS Airport, with staff ready to assist with any questions about carry-on or checked baggage policies.
Check-in & Boarding Assistance at CCS Terminal

United Airlines offers multiple check-in and boarding assistance options at CCS Terminal 7 to accommodate all passengers. Travelers can choose from online check-in (available 24 hours before departure), self-service kiosks, or traditional check-in counters at CCS Airport. United Polaris®, First Class, and MileagePlus® elite members enjoy access to priority check-in lanes and boarding at CCS Terminal. For boarding assistance, United staff are available throughout CCS Airport to guide passengers with special needs, families with young children, or those requiring extra time to board, ensuring a smooth and efficient boarding process for all flights.
Special Assistance (Wheelchair, Unaccompanied Minors) at CCS Airport
United Airlines is committed to providing special assistance services at CCS Terminal 7 for passengers requiring wheelchairs or traveling as unaccompanied minors. Wheelchair services can be arranged in advance when booking or by contacting United customer service prior to arrival at CCS Airport. For unaccompanied minors, United offers a supervised travel program that includes dedicated check-in assistance, escort through security, and handover to flight attendants. Parents or guardians must complete all necessary documentation at CCS Terminal before departure and remain at the airport until the flight has departed. Staff at CCS Airport are trained to ensure all passengers requiring special assistance receive personalized care throughout their journey.
MileagePlus® Membership & Benefits at CCS Terminal

The MileagePlus® membership and benefits are fully accessible to travelers at CCS Terminal 7. Members can enjoy priority check-in, additional baggage allowances, and access to the exclusive United Club lounge at CCS Airport. New members can sign up at the check-in counters or online before their flight. MileagePlus® Silver, Gold, Platinum, and 1K members receive complimentary lounge access and priority boarding privileges at CCS Terminal. The loyalty program allows members to earn miles on all United flights from CCS Airport, which can be redeemed for upgrades, hotel stays, and car rentals. Staff at CCS Terminal are available to assist with any membership inquiries or benefit explanations.
Upgrade & Seating Inquiries at CCS Terminal or CCS Airport

Passengers with upgrade and seating inquiries can receive assistance at CCS Terminal 7 through multiple channels. United staff at the check-in counters can provide information about available upgrades using cash, miles, or PlusPoints. MileagePlus® members may inquire about complimentary upgrades (subject to availability) at CCS Airport. For specific seating requests, including extra legroom or preferred locations, travelers can make arrangements during online check-in or speak with customer service representatives at CCS Terminal. The United service desk in the departures area of CCS Airport can also assist with last-minute upgrade opportunities and seating changes before boarding, ensuring passengers have their preferred arrangements for a comfortable flight.
Facilities at United Airlines CCS Terminal
Simón Bolívar International Airport Terminal offers a host of amenities to ensure a comfortable journey:
- United Club Lounge at CCS Airport
- CCS Airport Free Wi-Fi
- CCS Airport Charging Stations
- CCS Terminal Currency Exchange Services
- Private Nursing Rooms at CCS Airport
- Pet Relief Areas in CCS Terminal
- CCS Terminal Priority Boarding
Conclusion
United Airlines ensures a smooth and comfortable travel experience at Simón Bolívar International Airport (CCS), operating from Terminal 7 with premium services. Whether departing or arriving, passengers enjoy efficient check-in, luxurious lounge access, and convenient connections. For assistance, contact United’s customer service or visit the information desk at CCS Terminal 7.
FAQs on United Airlines at Simón Bolívar International Airport (CCS)
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